/*! tailwindcss v4.2.1 | MIT License | https://tailwindcss.com */
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.fixed{position:fixed}.static{position:static}.start{inset-inline-start:var(--spacing)}.end{inset-inline-end:var(--spacing)}.isolate{isolation:isolate}.block{display:block}.hidden{display:none}.table{display:table}.resize{resize:both}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}}:root{--navy:#071848;--navy-2:#0c245f;--blue:#2f66ed;--blue-soft:#eaf0ff;--orange:#ff7a16;--ink:#111827;--muted:#687086;--line:#e3e7ef;--surface:#fff;--canvas:#f4f6fa;--green:#0b9b6b;--red:#d74751;--amber:#e19a19;--shadow:0 18px 55px #1d2a4814}*{box-sizing:border-box}html{background:var(--canvas)}body{color:var(--ink);background:var(--canvas);-webkit-font-smoothing:antialiased;margin:0;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button,input,select{font:inherit}button{cursor:pointer}.eyebrow{color:var(--blue);letter-spacing:.02em;margin:0 0 8px;font-size:10px;font-weight:900}.login-shell{background:#fff;grid-template-columns:1.08fr .92fr;min-height:100vh;display:grid}.login-story{color:#fff;background:radial-gradient(circle at 17% 20%,#2f66ed85,#0000 27%),radial-gradient(circle at 84% 77%,#ff7a1673,#0000 34%),linear-gradient(145deg,#06123b,#0a205f 64%,#071849);flex-direction:column;justify-content:space-between;padding:54px clamp(38px,7vw,100px);display:flex;position:relative;overflow:hidden}.login-story:after{content:"";border:1px solid #ffffff21;border-radius:50%;width:420px;height:420px;position:absolute;top:14%;right:-170px;box-shadow:0 0 0 74px #ffffff06,0 0 0 148px #ffffff05}.brand,.sidebar-brand{z-index:1;position:relative}.brand{align-items:center;gap:13px;display:flex}.brand img,.sidebar-brand img{object-fit:contain;height:auto;display:block}.brand img{width:154px}.brand>span{color:#ffffffa8;letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:800}.story-copy{z-index:1;max-width:760px;position:relative}.login-story .eyebrow{color:#9ebaff}.story-copy h1{letter-spacing:-.065em;max-width:800px;margin:0;font-size:clamp(46px,5.6vw,78px);line-height:.98}.story-copy>p:last-child{color:#ffffffb3;max-width:680px;margin:28px 0 0;font-size:clamp(17px,1.7vw,21px);line-height:1.55}.login-footnote{color:#ffffff7a;z-index:1;font-size:12px;position:relative}.login-panel{background:#f8f9fc;place-items:center;padding:38px;display:grid}.login-card{border:1px solid var(--line);width:min(100%,430px);box-shadow:var(--shadow);background:#fff;border-radius:26px;padding:40px}.login-logo{width:152px;height:auto;margin-bottom:29px;display:block}.login-card h2{letter-spacing:-.045em;margin:0;font-size:33px}.login-card>p:not(.eyebrow):not(.form-error){color:var(--muted);margin:8px 0 26px;font-size:13px}.login-card label{color:#30384c;gap:7px;margin:0 0 15px;font-size:12px;font-weight:800;display:grid}.login-field{gap:7px;margin:0 0 15px;display:grid}.login-card .login-field label{margin:0}.login-card input,.view-controls input,.view-controls select,.setting-row select{border:1px solid var(--line);width:100%;height:46px;color:var(--ink);background:#fbfcfe;border-radius:11px;outline:0;padding:0 13px}.login-card input:focus,.view-controls input:focus,.view-controls select:focus{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed1a}.password-field{display:block;position:relative}.login-card .password-field input{padding-right:76px}.password-field button{min-width:64px;height:44px;color:var(--blue);background:0 0;border:0;border-radius:10px;place-items:center;padding:0 12px;font-size:11px;font-weight:850;display:grid;position:absolute;top:1px;right:1px}.password-field button:hover{background:var(--blue-soft)}.password-field button:focus-visible{outline-offset:1px;outline:3px solid #2f66ed38}.primary-button,.google-button{border:0;border-radius:11px;width:100%;min-height:47px;font-weight:850}.primary-button{background:var(--navy);color:#fff;box-shadow:0 10px 25px #07184829}.google-button{color:#1f1f1f;background:#fff;border:1px solid #747775;justify-content:center;align-items:center;gap:10px;padding:0 14px;display:flex;position:relative}.google-button img{object-fit:contain;background:#fff;width:18px;height:18px}.divider{color:#9ba1b0;align-items:center;height:38px;font-size:10px;display:flex}.divider:before,.divider:after{content:"";background:var(--line);flex:1;height:1px}.divider span{padding:0 10px}.preview-link{width:100%;min-height:44px;color:var(--blue);background:0 0;border:0;margin-top:8px;padding:10px 12px;font-size:11px;font-weight:850}.form-error{color:var(--red);background:#fff0f2;border-radius:9px;padding:10px 12px;font-size:11px}.app-shell{grid-template-columns:252px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{background:var(--navy);color:#fff;z-index:40;flex-direction:column;height:100vh;padding:25px 15px 16px;display:flex;position:sticky;top:0}.sidebar-brand{justify-items:start;gap:9px;padding:0 10px 25px;display:grid}.sidebar-brand img{width:150px}.sidebar-brand>div{align-items:center;gap:7px;display:flex}.sidebar-brand>div span{color:#8194c4;letter-spacing:.12em;text-transform:uppercase;font-size:8px;font-weight:900}.sidebar-brand>div b{color:#a8b8df;letter-spacing:.04em;background:#ffffff0d;border:1px solid #ffffff1a;border-radius:5px;padding:3px 5px;font-size:7px}.nav-caption{letter-spacing:.02em;color:#7188c1;margin:0;padding:0 11px 9px;font-size:8px;font-weight:900}.sidebar nav{gap:4px;display:grid}.sidebar nav button{color:#fff;text-align:left;background:0 0;border:0;border-radius:12px;grid-template-columns:31px minmax(0,1fr) auto;align-items:center;gap:6px;width:100%;padding:10px 9px;display:grid}.sidebar nav button>span{color:#7389c0;text-align:center;font-size:9px;font-weight:900}.sidebar nav button div{gap:2px;min-width:0;display:grid}.sidebar nav button strong{color:#e9edfa;font-size:12px}.sidebar nav button small{color:#788cbe;white-space:nowrap;text-overflow:ellipsis;font-size:9px;overflow:hidden}.sidebar nav button:hover,.sidebar nav button.active{background:#ffffff16}.sidebar nav button.active{box-shadow:inset 3px 0 0 var(--orange)}.sidebar nav button.active>span,.sidebar nav button.active small{color:#a8b8df}.sidebar nav button.disabled{cursor:default;opacity:.46}.sidebar nav button b{color:#7186ba;letter-spacing:.08em;text-transform:uppercase;background:#ffffff12;border-radius:5px;padding:3px 5px;font-size:6px}.sidebar-status{background:#ffffff0a;border:1px solid #ffffff14;border-radius:12px;grid-template-columns:8px 1fr;gap:9px;margin:auto 8px 13px;padding:12px;display:grid}.sidebar-status>i{background:#3dd69d;border-radius:50%;width:7px;height:7px;margin-top:3px;box-shadow:0 0 0 5px #3dd69d1a}.sidebar-status span{gap:2px;display:grid}.sidebar-status strong{font-size:9px}.sidebar-status small{color:#7589b9;font-size:8px}.sidebar-user{border-top:1px solid #ffffff17;grid-template-columns:33px minmax(0,1fr) 25px;align-items:center;gap:9px;padding:13px 8px 0;display:grid}.sidebar-user>span{background:var(--blue);border-radius:10px;place-items:center;width:33px;height:33px;font-size:11px;font-weight:900;display:grid}.sidebar-user div{min-width:0;display:grid}.sidebar-user strong,.sidebar-user small{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.sidebar-user strong{font-size:10px}.sidebar-user small{color:#7d91c1;font-size:8px}.sidebar-user button{color:#92a3cf;cursor:pointer;background:0 0;border:0;border-radius:10px;place-items:center;width:44px;height:44px;display:grid}.main{min-width:0}.topbar{z-index:30;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);border-bottom:1px solid var(--line);background:#ffffffe6;align-items:center;gap:15px;min-height:76px;padding:12px 25px 12px 30px;display:flex;position:sticky;top:0}.topbar>div:first-of-type p{color:var(--muted);letter-spacing:.01em;margin:0;font-size:9px;font-weight:800}.topbar h1{letter-spacing:-.025em;margin:3px 0 0;font-size:17px}.top-actions{align-items:center;gap:9px;margin-left:auto;display:flex}.date-range{border-right:1px solid var(--line);text-align:right;padding-right:13px;display:grid}.date-range span{color:var(--muted);text-transform:uppercase;letter-spacing:.08em;font-size:8px}.date-range strong{margin-top:2px;font-size:10px}.icon-button,.control-toggle,.menu-button{border:1px solid var(--line);background:#fff;border-radius:10px;height:44px}.icon-button{width:44px;color:var(--navy);font-size:18px}.control-toggle{color:var(--navy);padding:0 14px;font-size:10px;font-weight:850}.control-toggle.active{color:var(--blue);background:var(--blue-soft);border-color:#cad8ff}.menu-button{width:44px;display:none}.content-grid{grid-template-columns:minmax(0,1fr) 294px;align-items:start;display:grid}.content-grid.controls-hidden{grid-template-columns:minmax(0,1fr)}.workspace{width:100%;min-width:0;max-width:1500px;margin:0 auto;padding:31px}.page-intro{justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:22px;display:flex}.page-intro h2{letter-spacing:-.05em;max-width:760px;margin:0;font-size:clamp(25px,2.9vw,40px);line-height:1.04}.freshness{text-align:right;padding-bottom:3px;display:grid}.freshness span{color:var(--green);letter-spacing:.01em;font-size:8px;font-weight:900}.freshness strong{color:#344056;margin-top:4px;font-size:10px}.data-warning{color:#765719;background:#fff8e9;border:1px solid #f3d8a1;border-radius:11px;margin:-8px 0 16px;padding:11px 13px;font-size:9px;line-height:1.5}.data-warning strong{color:#4e3911}.scope-actions{background:#f7f9ff;border:1px solid #dce4f8;border-radius:13px;justify-content:space-between;align-items:center;gap:16px;margin:-5px 0 13px;padding:13px 15px;display:flex}.scope-actions>div{align-items:center;gap:10px;display:flex}.scope-actions>div:first-child{gap:2px;display:grid}.scope-actions span{color:var(--blue);letter-spacing:.01em;font-size:8px;font-weight:900}.scope-actions strong{font-size:11px}.scope-actions small{color:var(--muted);font-size:8px}.primary-action,.secondary-action{border-radius:9px;min-height:36px;padding:0 13px;font-size:8px;font-weight:900}.primary-action{color:#fff;background:var(--navy);border:0}.secondary-action{border:1px solid var(--line);color:var(--navy);background:#fff}.primary-action:disabled,.secondary-action:disabled{cursor:not-allowed;opacity:.55}.sla-command-center{margin-bottom:13px;transition:opacity .18s,filter .18s}.sla-command-center.updating{opacity:.58;filter:saturate(.7)}.sla-national-card{color:#fff;background:radial-gradient(circle at 72% 12%, #3067ed7a, transparent 32%), radial-gradient(circle at 100% 100%, #ff7a162e, transparent 28%), var(--navy);border-radius:20px;grid-template-columns:minmax(0,1.45fr) minmax(280px,.55fr);gap:22px;min-height:280px;padding:28px;display:grid;box-shadow:0 18px 44px #08194129}.sla-national-copy>p:first-child{color:#9db7f5;letter-spacing:.04em;margin:0 0 12px;font-size:8px;font-weight:900}.sla-window-label{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.sla-window-label b{color:#dbe5ff;letter-spacing:0;background:#ffffff12;border:1px solid #ffffff1f;border-radius:99px;padding:5px 8px;font-size:7px}.sla-national-title{align-items:center;gap:8px;display:flex}.sla-national-title h2{color:#fffc;letter-spacing:-.025em;margin:0;font-size:16px;font-weight:700}.sla-national-title .metric-help-button{color:#fff;background:#ffffff1a;border-color:#fff3}.sla-national-copy>strong{letter-spacing:-.075em;align-items:flex-end;gap:10px;margin:14px 0 12px;font-size:clamp(52px,7vw,82px);line-height:.86;display:flex}.sla-national-copy>strong small{color:#9db7f5;letter-spacing:-.02em;padding-bottom:7px;font-size:15px}.sla-health{border-radius:99px;width:fit-content;padding:7px 10px;font-size:8px;font-weight:900;display:inline-flex}.sla-health.healthy{color:#bff1de;background:#20b8822e}.sla-health.watch{color:#ffe1a8;background:#f5a6232e}.sla-health.critical{color:#ffc0c6;background:#e94c5b2e}.sla-definition{color:#ffffff94;max-width:620px;margin:17px 0 0;font-size:9px;line-height:1.65}.sla-national-kpis{align-content:stretch;gap:8px;display:grid}.sla-national-kpis article{background:#ffffff0f;border:1px solid #ffffff1a;border-radius:13px;align-content:center;gap:5px;min-height:68px;padding:14px 16px;display:grid}.sla-national-kpis article.danger{background:#e94c5b1a;border-color:#ff8f993d}.sla-national-kpis span{color:#9db7f5;font-size:8px;font-weight:800}.sla-national-kpis strong{letter-spacing:-.03em;font-size:19px}.sla-national-kpis small{color:#ffffff85;font-size:7px}.sla-level-explorer{border:1px solid var(--line);background:#fff;border-radius:18px;margin-top:13px;padding:21px;box-shadow:0 8px 28px #1c294709}.sla-level-explorer>header,.sla-attention-heading{justify-content:space-between;align-items:flex-end;gap:18px;display:flex}.sla-level-explorer>header p,.sla-attention-heading p{color:var(--blue);margin:0 0 5px;font-size:8px;font-weight:900}.sla-level-explorer>header h3,.sla-attention-heading h3{letter-spacing:-.03em;margin:0;font-size:16px}.sla-level-explorer>header>span{max-width:290px;color:var(--muted);text-align:right;font-size:8px;line-height:1.45}.sla-level-tabs{grid-template-columns:repeat(5,1fr);gap:6px;margin:18px 0 10px;display:grid}.sla-level-tabs button{border:1px solid var(--line);color:#536078;background:#fafbfc;border-radius:10px;justify-content:center;align-items:center;gap:7px;min-height:47px;font-size:8px;font-weight:900;display:flex}.sla-level-tabs button span{color:#a0a9b9;font-size:7px}.sla-level-tabs button[aria-selected=true]{color:#fff;border-color:var(--blue);background:var(--blue);box-shadow:0 9px 20px #2f66ed33}.sla-level-tabs button[aria-selected=true] span{color:#c9d7fb}.sla-level-preview{background:#f7f9fd;border-radius:12px;grid-template-columns:145px minmax(0,1fr);gap:15px;min-height:88px;padding:13px;display:grid}.sla-level-preview>div:first-child{border-right:1px solid #e3e8f2;align-content:center;gap:5px;padding-right:14px;display:grid}.sla-level-preview>div:first-child span{color:var(--muted);font-size:8px}.sla-level-preview>div:first-child strong{letter-spacing:-.05em;font-size:28px}.sla-expand-button{color:var(--blue);background:#fff;border:1px solid #dce3f2;border-radius:8px;justify-content:center;align-items:center;gap:5px;font-size:7px;font-weight:900;display:inline-flex}.sla-level-preview .sla-expand-button{width:fit-content;min-height:27px;padding:0 8px}.sla-expand-button i{font-size:12px;font-style:normal;line-height:1;transition:transform .18s;display:inline-block}.sla-expand-button[aria-expanded=true] i{transform:rotate(180deg)}.sla-preview-rows{align-items:stretch;gap:6px;display:flex;overflow-x:auto}.sla-preview-rows button{min-width:175px;color:inherit;text-align:left;background:#fff;border:1px solid #e1e6ef;border-radius:9px;flex:1 0 175px;grid-template-columns:1fr auto;align-content:center;gap:3px 8px;padding:10px;display:grid}.sla-preview-rows button>span{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:9px;font-weight:900;overflow:hidden}.sla-preview-rows button small{color:var(--muted);font-size:7px}.sla-preview-rows button b,.sla-attention-card button>b{text-align:center;border-radius:8px;grid-area:1/2/3;align-self:center;max-width:78px;padding:5px 7px;font-size:7px;line-height:1.25}.sla-preview-rows p{color:var(--muted);margin:auto 0;font-size:9px}.sla-level-preview.expanded{align-items:start}.sla-level-preview.expanded .sla-preview-rows{grid-template-columns:repeat(auto-fit,minmax(175px,1fr));display:grid;overflow:visible}.sla-level-preview.expanded .sla-preview-rows button{min-width:0}.sla-attention-heading{margin:22px 2px 11px}.sla-attention-guide{justify-content:flex-end;align-items:center;gap:8px;max-width:390px;display:flex}.sla-attention-guide>span{color:var(--muted);text-align:right;font-size:8px;line-height:1.45}.sla-attention-grid{grid-template-columns:repeat(auto-fit,minmax(230px,1fr));align-items:start;gap:9px;display:grid}.sla-attention-card{border:1px solid var(--line);background:#fff;border-radius:15px;min-width:0;padding:15px;box-shadow:0 7px 24px #1c294708}.sla-attention-card>header{border-bottom:1px solid #edf0f5;justify-content:space-between;align-items:center;gap:12px;padding-bottom:11px;display:flex}.sla-attention-card>header span{color:var(--blue);font-size:7px;font-weight:900}.sla-attention-card>header h4{letter-spacing:-.02em;margin:4px 0 0;font-size:11px}.sla-card-controls{align-items:center;gap:5px;display:flex}.sla-card-controls>b{width:29px;height:29px;color:var(--red);background:#ffedef;border-radius:9px;place-items:center;font-size:9px;display:grid}.sla-card-controls .sla-expand-button{width:29px;height:29px;padding:0}.sla-attention-card>div{display:grid}.sla-attention-card button{min-height:52px;color:inherit;text-align:left;background:0 0;border:0;border-top:1px solid #f0f2f6;justify-content:space-between;align-items:center;gap:10px;padding:7px 0;display:flex}.sla-attention-card button:first-child{border-top:0}.sla-attention-card button>span{gap:3px;min-width:0;display:grid}.sla-attention-card button strong{text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.sla-attention-card button small{color:var(--muted);font-size:7px}.sla-attention-card>div>p{color:var(--muted);margin:18px 0 6px;font-size:8px}.sla-collapse-footer{width:100%;min-height:36px;color:var(--blue);background:#f5f8ff;border:1px solid #dbe3f3;border-radius:9px;margin-top:9px;font-size:8px;font-weight:900}.sla-collapse-footer span{margin-left:4px;font-size:10px}.sla-preview-rows b.healthy,.sla-attention-card b.healthy{color:var(--green);background:#e8f8f2}.sla-preview-rows b.watch,.sla-attention-card b.watch{color:#9b660d;background:#fff3dc}.sla-preview-rows b.critical,.sla-attention-card b.critical{color:var(--red);background:#ffedef}.metric-hover-explanation{z-index:300;color:#fff;pointer-events:none;background:#101f44;border:1px solid #263d75;border-radius:10px;gap:5px;width:280px;padding:11px 12px;display:grid;position:fixed;transform:translate(-50%,-100%);box-shadow:0 15px 35px #0814313d}.metric-hover-explanation.below{transform:translate(-50%)}.metric-hover-explanation:after{content:"";background:#101f44;border-bottom:1px solid #263d75;border-right:1px solid #263d75;width:9px;height:9px;position:absolute;bottom:-5px;left:50%;transform:translate(-50%)rotate(45deg)}.metric-hover-explanation.below:after{border:0;border-top:1px solid #263d75;border-left:1px solid #263d75;top:-5px;bottom:auto}.metric-hover-explanation strong{font-size:9px}.metric-hover-explanation span{color:#becaec;font-size:8px;line-height:1.5}.stat-grid{grid-template-columns:repeat(4,1fr);gap:11px;margin-bottom:13px;display:grid}.stat-card{border:1px solid var(--line);background:#fff;border-radius:17px;min-height:145px;padding:19px;box-shadow:0 8px 28px #1c294709}.stat-card.clickable{cursor:pointer;transition:transform .15s,box-shadow .15s}.stat-card.clickable:hover{transform:translateY(-2px);box-shadow:0 14px 34px #1c294717}.stat-card>div{justify-content:space-between;align-items:center;display:flex}.stat-card span{color:var(--muted);letter-spacing:.01em;font-size:8px;font-weight:900}.stat-card i{background:var(--blue);width:8px;height:8px;box-shadow:0 0 0 5px var(--blue-soft);border-radius:50%}.stat-card>strong{letter-spacing:-.05em;margin:22px 0 6px;font-size:30px;line-height:1;display:block}.stat-card p{color:var(--muted);margin:0;font-size:9px}.stat-card.orange i{background:var(--orange);box-shadow:0 0 0 5px #fff1e7}.stat-card.green i{background:var(--green);box-shadow:0 0 0 5px #e7f8f2}.stat-card.red i{background:var(--red);box-shadow:0 0 0 5px #ffedef}.stat-card-tools{align-items:center;gap:9px;display:flex}.two-column{grid-template-columns:minmax(0,1.25fr) minmax(310px,.75fr);gap:13px;margin-bottom:13px;display:grid}.location-row{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}.panel{border:1px solid var(--line);background:#fff;border-radius:18px;min-width:0;margin-bottom:13px;padding:21px;box-shadow:0 8px 28px #1c294709}.two-column .panel{margin-bottom:0}.panel-header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px;display:flex}.panel-header p{color:var(--blue);letter-spacing:.01em;margin:0 0 5px;font-size:8px;font-weight:900}.panel-header h2{letter-spacing:-.03em;margin:0;font-size:16px}.panel-title-line{align-items:center;gap:7px;display:flex}.marketing-workspace{max-width:1600px}.marketing-stat-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:13px;display:grid}.marketing-two-column{grid-template-columns:repeat(2,minmax(0,1fr));gap:13px;display:grid}.marketing-table-panel{min-width:0}.marketing-table{min-width:620px}.marketing-table th,.marketing-table td{text-align:right;border-bottom:1px solid #edf0f5;padding:12px 10px;font-size:9px}.marketing-table th:first-child,.marketing-table td:first-child{text-align:left}.marketing-table th{color:var(--muted);letter-spacing:.02em;text-transform:uppercase;font-size:8px}.marketing-table td strong{color:var(--navy)}.marketing-bars{align-items:flex-end;gap:5px;height:210px;padding-top:16px;display:flex;overflow-x:auto}.marketing-bars>div{border-bottom:1px solid var(--line);flex:1;justify-content:center;align-items:flex-end;gap:2px;min-width:22px;height:175px;display:flex;position:relative}.marketing-bars span,.marketing-bars i{border-radius:5px 5px 0 0;width:7px;min-height:2px}.marketing-bars span{background:var(--blue)}.marketing-bars i{background:var(--orange)}.marketing-bars small{color:var(--muted);transform-origin:50%;font-size:6px;position:absolute;bottom:-18px;transform:rotate(-45deg)}.marketing-bars>p{color:var(--muted);margin:auto;font-size:10px}@media (width<=1180px){.marketing-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.marketing-two-column{grid-template-columns:1fr}}@media (width<=640px){.marketing-stat-grid{grid-template-columns:1fr}}.office-review-workspace{max-width:1600px}.office-review-hero{color:#fff;background:radial-gradient(circle at 88% 10%,#2f66ed8c,#0000 34%),linear-gradient(135deg,#06143e,#0a2462);border-radius:22px;justify-content:space-between;align-items:flex-end;gap:26px;min-height:184px;margin-bottom:14px;padding:31px;display:flex;position:relative;overflow:hidden;box-shadow:0 18px 44px #08194124}.office-review-hero:after{content:"★";color:#ffffff0b;font-size:210px;line-height:1;position:absolute;top:-48px;right:46px;transform:rotate(12deg)}.office-review-hero>div:first-child{z-index:1;max-width:800px;position:relative}.office-review-hero .eyebrow{color:#ff9a45}.office-review-hero h2{letter-spacing:-.05em;max-width:790px;margin:0;font-size:clamp(27px,3vw,42px);line-height:1.02}.office-review-hero p:last-child{color:#b9c6e6;max-width:720px;margin:15px 0 0;font-size:10px;line-height:1.55}.office-review-tabs{z-index:2;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#ffffff12;border:1px solid #ffffff21;border-radius:12px;padding:4px;display:flex;position:relative}.office-review-tabs button{color:#afbee2;background:0 0;border:0;border-radius:9px;min-width:112px;height:39px;padding:0 14px;font-size:9px;font-weight:900}.office-review-tabs button[aria-selected=true]{color:var(--navy);background:#fff;box-shadow:0 8px 19px #00000029}.office-review-notice{color:#08734f;background:#eaf9f3;border:1px solid #bfe6d7;border-radius:11px;margin-bottom:13px;padding:11px 14px;font-size:9px;font-weight:800}.office-review-metrics{grid-template-columns:repeat(4,1fr);gap:11px;margin-bottom:13px;display:grid}.office-review-metrics article{border:1px solid var(--line);background:#fff;border-radius:17px;align-content:center;min-height:128px;padding:20px;display:grid;box-shadow:0 8px 28px #1c294709}.office-review-metrics article span{color:var(--muted);font-size:8px;font-weight:900}.office-review-metrics article strong{color:var(--navy);letter-spacing:-.05em;margin:12px 0 7px;font-size:32px;line-height:1}.office-review-metrics article small{color:#8690a4;font-size:8px}.office-review-metrics article:nth-child(2) small{color:var(--orange);letter-spacing:2px;font-size:15px}.office-review-metrics article.danger{background:linear-gradient(145deg,#fff,#fff5f6);border-color:#f1c5c9}.office-review-metrics article.danger strong{color:var(--red)}.office-review-panel{padding:0;overflow:hidden}.office-review-controls,.qr-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:18px;padding:21px;display:flex}.office-review-controls p,.qr-heading p{color:var(--blue);margin:0 0 5px;font-size:8px;font-weight:900}.office-review-controls h2,.qr-heading h2{letter-spacing:-.03em;margin:0;font-size:17px}.office-review-controls>div:last-child{gap:7px;display:flex}.office-review-controls input,.office-review-controls select{border:1px solid var(--line);height:39px;color:var(--navy);background:#fbfcfe;border-radius:9px;outline:none;padding:0 11px;font-size:8px;font-weight:750}.office-review-controls input{width:260px}.office-review-controls input:focus,.office-review-controls select:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed17}.office-review-list,.qr-list{background:#f7f8fb;gap:10px;padding:13px;display:grid}.office-review-card{border:1px solid #e1e5ee;border-left:4px solid var(--blue);background:#fff;border-radius:15px;padding:18px}.office-review-card.low{border-color:#efc7cb;border-left-color:var(--red)}.office-review-card>header{border-bottom:1px solid #edf0f5;justify-content:space-between;align-items:center;gap:14px;padding-bottom:13px;display:flex}.office-review-card>header>div{align-items:center;gap:10px;display:flex}.office-review-card time{color:var(--muted);font-size:8px}.review-stars{color:var(--orange);letter-spacing:2px;font-size:17px}.review-state,.qr-status{text-transform:uppercase;letter-spacing:.04em;border-radius:99px;padding:5px 8px;font-size:7px}.review-state.open,.qr-status.pending{color:#3458b5;background:#eaf0ff}.review-state.resolved,.qr-status.active{color:#08734f;background:#e7f8f1}.qr-status.disabled{color:#bb3340;background:#ffedef}.qr-status.expired{color:#656d7e;background:#edf0f4}.office-review-body{grid-template-columns:minmax(0,1fr) 270px;gap:22px;padding-top:15px;display:grid}.office-name{color:var(--blue);margin:0;font-size:9px;font-weight:900}.office-review-body blockquote{color:#222a3b;margin:10px 0 14px;font-size:14px;line-height:1.55}.rating-breakdown{flex-wrap:wrap;gap:7px;display:flex}.rating-breakdown span{color:#687086;background:#f2f4f8;border-radius:8px;padding:7px 9px;font-size:8px}.rating-breakdown b{color:var(--navy);text-transform:capitalize}.resolution-note{border-left:3px solid var(--green);color:#495268;background:#f0f8f5;margin:12px 0 0;padding:10px 11px;font-size:8px;line-height:1.5}.office-review-body aside{background:#f7f9fd;border-radius:12px;align-content:start;gap:5px;padding:13px;display:grid}.office-review-body aside>span{color:var(--muted);text-transform:uppercase;font-size:7px;font-weight:900}.office-review-body aside strong{color:var(--navy);font-size:11px}.office-review-body aside a{color:var(--blue);text-overflow:ellipsis;font-size:8px;text-decoration:none;overflow:hidden}.office-review-body aside small{overflow-wrap:anywhere;color:var(--muted);font-size:7px}.office-review-body aside button{color:#fff;background:var(--navy);border:0;border-radius:8px;height:34px;margin-top:7px;font-size:8px;font-weight:900}.office-review-empty{min-height:230px;color:var(--muted);place-items:center;font-size:10px;display:grid}.qr-heading>div>span{max-width:740px;color:var(--muted);margin-top:7px;font-size:8px;line-height:1.45;display:block}.orange-action{color:#fff;background:var(--orange);border:0;border-radius:10px;min-height:40px;padding:0 16px;font-size:8px;font-weight:900;box-shadow:0 9px 21px #ff7a1633}.qr-card{border:1px solid var(--line);background:#fff;border-radius:15px;grid-template-columns:70px minmax(260px,1fr) minmax(390px,auto);align-items:center;gap:16px;padding:17px;display:grid}.qr-mark{width:62px;height:62px;color:var(--navy);background:#edf2ff;border-radius:13px;place-items:center;font-size:38px;font-weight:900;line-height:1;display:grid}.qr-details>div{align-items:center;gap:8px;display:flex}.qr-details h3{color:var(--navy);letter-spacing:-.02em;margin:0;font-size:13px}.qr-details p{color:var(--muted);margin:8px 0 5px;font-size:8px}.qr-details p strong{color:#3c465b}.qr-details small{color:#8b93a4;font-size:7px}.qr-actions{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.poster-downloads{flex-wrap:wrap;gap:6px;display:flex}.poster-downloads select{max-width:190px;min-height:34px;color:var(--navy);background:#fff;border:1px solid #dce2ed;border-radius:8px;padding:0 28px 0 9px;font-size:7px;font-weight:900}.qr-actions button,.office-modal footer button{min-height:34px;color:var(--navy);background:#fff;border:1px solid #dce2ed;border-radius:8px;padding:0 10px;font-size:7px;font-weight:900}.qr-actions button.primary,.office-modal footer button.primary{border-color:var(--navy);color:#fff;background:var(--navy)}.qr-actions button.danger{color:var(--red);background:#fff5f6;border-color:#efc8cc}.qr-actions button.enable{color:var(--green);background:#eef9f5;border-color:#bfe3d5}.qr-actions button:disabled,.office-modal button:disabled{opacity:.55;cursor:not-allowed}.modal-backdrop{z-index:500;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background:#030e2db8;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.office-modal{background:#fff;border-radius:20px;width:min(100%,570px);padding:24px;box-shadow:0 30px 90px #0000004d}.office-modal header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:21px;display:flex}.office-modal header p{color:var(--orange);margin:0 0 5px;font-size:8px;font-weight:900}.office-modal header h2{color:var(--navy);letter-spacing:-.04em;margin:0;font-size:21px}.office-modal header>button{width:32px;height:32px;color:var(--navy);background:#eff2f7;border:0;border-radius:50%;font-size:20px}.office-modal label{color:#3b4559;gap:7px;margin-bottom:15px;font-size:9px;font-weight:850;display:grid}.office-modal label small{color:var(--muted);font-size:7px;font-weight:600}.office-modal input,.office-modal textarea{border:1px solid var(--line);width:100%;color:var(--navy);background:#fbfcfe;border-radius:10px;outline:0;padding:0 12px;font-size:10px}.office-modal input{height:44px}.office-modal textarea{resize:vertical;padding-top:12px}.office-modal input:focus,.office-modal textarea:focus{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed17}.modal-dates{grid-template-columns:1fr 1fr;gap:11px;display:grid}.modal-note{color:#5f4c1f;background:#fff7e7;border-radius:9px;margin:0;padding:11px 12px;font-size:8px;line-height:1.5}.office-modal footer{justify-content:flex-end;gap:7px;margin-top:21px;display:flex}.office-modal footer button{min-width:95px}@media (width<=1100px){.office-review-metrics{grid-template-columns:repeat(2,1fr)}.qr-card{grid-template-columns:60px 1fr}.qr-actions{grid-column:1/-1;justify-content:flex-start}}@media (width<=760px){.office-review-hero,.office-review-controls,.qr-heading{flex-direction:column;align-items:stretch}.office-review-tabs{width:100%}.office-review-tabs button{flex:1;min-width:0}.office-review-controls>div:last-child{grid-template-columns:1fr 1fr;display:grid}.office-review-controls input{grid-column:1/-1;width:100%}.office-review-body,.qr-card{grid-template-columns:1fr}.qr-actions{grid-column:auto}}@media (width<=520px){.office-review-metrics,.modal-dates{grid-template-columns:1fr}}.chat-thread-header small{color:var(--muted);margin-top:3px;font-size:7px;display:block}.load-history.load-newer{margin-top:4px}.chat-identity-card{background:#f3f8ff;border:1px solid #cfe2ff;border-radius:10px;align-items:center;gap:9px;padding:10px;display:flex}.chat-identity-card>span{color:#fff;background:var(--blue);border-radius:50%;place-items:center;width:27px;height:27px;font-weight:900;display:grid}.chat-identity-card strong,.chat-identity-card small{display:block}.chat-identity-card small{color:var(--muted);margin-top:3px}.chat-link-preview{color:inherit;background:#ffffffa6;border:1px solid #21355224;border-radius:9px;gap:2px;margin-top:7px;padding:8px 9px;text-decoration:none;display:grid;overflow:hidden}.chat-link-preview span{color:var(--orange);letter-spacing:.08em;font-size:6px;font-weight:950}.chat-link-preview strong,.chat-link-preview small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.chat-link-preview small{color:var(--muted);font-size:7px}.media-picker-menu{z-index:8;border:1px solid var(--line);background:#fff;border-radius:11px;width:150px;padding:5px;position:absolute;bottom:61px;left:11px;box-shadow:0 12px 30px #15223629;display:grid!important}.media-picker-menu button{text-align:left;padding:8px 9px;font-size:8px;background:0 0!important;border:0!important;height:auto!important}.media-picker-menu button:hover{background:#f2f5f8!important}.ai-investigation{background:#fff;border:1px solid #f0d9c8;border-radius:9px;padding:8px}.ai-investigation summary{cursor:pointer;color:#8b470f;font-size:8px;font-weight:900}.ai-investigation dl{grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;margin:7px 0;display:grid}.ai-investigation dl div{background:#fff7f0;border-radius:6px;padding:5px}.ai-investigation dt{color:var(--muted);font-size:6px}.ai-investigation dd{margin:2px 0 0;font-size:7px;font-weight:850}.ai-investigation>strong{margin-top:6px;font-size:7px;display:block}.ai-investigation ul{flex-wrap:wrap;gap:5px;margin:5px 0;padding:0;list-style:none;display:flex}.ai-investigation li{color:#187349;background:#e9f7ef;border-radius:99px;padding:3px 6px;font-size:6px}.ai-investigation>p{max-height:none!important;margin-top:4px!important}.conversation-agents{font-weight:750;color:var(--blue)!important}.agent-filter-chips{gap:5px;padding:0 9px 7px;display:flex;overflow-x:auto}.agent-filter-chips button{border:1px solid var(--line);color:var(--muted);background:#fff;border-radius:99px;flex:none;padding:5px 7px;font-size:6px;font-weight:800}.agent-filter-chips button.active{color:#fff;border-color:var(--blue);background:var(--blue)}.message-receipt button{color:var(--red);font:inherit;cursor:pointer;background:0 0;border:0;padding:0;font-weight:850}.shift-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:7px;display:grid}.shift-metrics span{border:1px solid var(--line);background:#fafbfc;border-radius:9px;padding:9px}.shift-metrics small,.shift-metrics strong{display:block}.shift-metrics small{color:var(--muted);font-size:7px}.shift-metrics strong{text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:10px;overflow:hidden}.shift-quick-times,.shift-id-paste,.shift-order-title{align-items:center;gap:7px;display:flex}.shift-quick-times button,.shift-id-paste button{border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 9px;font-size:8px;font-weight:800}.shift-id-paste textarea{resize:vertical;border:1px solid var(--line);min-height:55px;font:inherit;border-radius:8px;flex:1;padding:7px;font-size:8px}.shift-order-title{justify-content:space-between}.shift-order-title small{color:var(--muted)}.shift-agent-grid .check-row>span:first-of-type{flex:1}.shift-agent-grid .check-row span small{color:var(--muted);margin-top:2px;font-size:6px;display:block}.shift-order-buttons{gap:3px;display:flex}.shift-order-buttons button{border:1px solid var(--line);background:#fff;border-radius:6px;width:25px;min-height:25px;padding:0}@media (width<=620px){.shift-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.shift-id-paste{flex-direction:column;align-items:stretch}.ai-investigation dl{grid-template-columns:1fr}}@media (width<=680px){.message-actions{opacity:1;padding-bottom:3px;overflow-x:auto}.message-actions button{flex:none}.chat-thread-header{gap:7px}.chat-thread-header>div{flex:1}.chat-thread-header>b{margin-left:0}.chat-ai-assist article p{overflow-wrap:anywhere}}.telesales-workspace{max-width:1600px}.telesales-compact-intro{align-items:center;margin-bottom:12px}.telesales-compact-intro h2{max-width:none;font-size:clamp(23px,2vw,30px);line-height:1.08}.telesales-compact-intro .eyebrow{margin-bottom:4px}.telesales-source-panel,.telesales-results-panel,.telesales-empty-state{border:1px solid var(--line);background:#fff;border-radius:18px;box-shadow:0 8px 28px #1c294709}.telesales-source-panel{margin-bottom:12px;padding:13px 16px 10px}.telesales-source-panel>header,.telesales-results-header{justify-content:space-between;align-items:flex-end;gap:18px;display:flex}.telesales-source-panel>header p,.telesales-source-panel>header h3,.telesales-results-header p,.telesales-results-header h3{margin:0}.telesales-source-panel>header p,.telesales-results-header p{color:var(--blue);text-transform:uppercase;margin-bottom:4px;font-size:8px;font-weight:900}.telesales-source-panel>header h3,.telesales-results-header h3{letter-spacing:-.03em;font-size:15px}.telesales-source-panel>header>span{color:var(--muted);font-size:8px}.telesales-source-grid{grid-template-columns:minmax(240px,1fr) minmax(240px,1fr) auto;align-items:end;gap:10px;margin-top:10px;display:grid}.telesales-source-grid>label,.telesales-filter-grid>label{gap:6px;display:grid}.telesales-source-grid>label>span,.telesales-filter-grid>label>span{color:#435069;font-size:8px;font-weight:900}.telesales-source-grid input,.telesales-filter-grid input,.telesales-filter-grid select{border:1px solid var(--line);width:100%;min-height:43px;color:var(--ink);background:#fbfcfe;border-radius:10px;outline:0;padding:0 12px}.telesales-source-grid input:focus,.telesales-filter-grid input:focus,.telesales-filter-grid select:focus{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed1a}.telesales-open-source{white-space:nowrap;justify-content:center;align-items:center;min-height:43px;padding-inline:16px;text-decoration:none;display:inline-flex}.telesales-date-grid{grid-template-columns:minmax(180px,260px) minmax(220px,1fr);align-items:end;gap:10px;margin-top:8px;display:grid}.telesales-date-grid.is-custom{grid-template-columns:minmax(150px,180px) minmax(150px,210px) minmax(150px,210px) minmax(220px,1fr)}.telesales-date-grid label{gap:6px;display:grid}.telesales-date-grid label>span{color:#435069;font-size:8px;font-weight:900}.telesales-date-grid input,.telesales-date-grid select{border:1px solid var(--line);width:100%;min-height:38px;color:var(--ink);background:#fbfcfe;border-radius:10px;outline:0;padding:0 12px}.telesales-date-grid input:focus,.telesales-date-grid select:focus{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed1a}.telesales-date-grid button{min-height:38px;padding-inline:16px}.telesales-sheet-details{border-top:1px solid #edf0f5;margin-top:7px}.telesales-sheet-details summary{color:#435069;cursor:pointer;justify-content:space-between;align-items:center;gap:14px;min-height:31px;list-style:none;display:flex}.telesales-sheet-details summary::-webkit-details-marker{display:none}.telesales-sheet-details summary span{gap:2px;display:grid}.telesales-sheet-details summary strong{font-size:8px}.telesales-sheet-details summary small{color:var(--muted);font-size:7px}.telesales-sheet-details summary b{color:var(--blue);font-size:8px}.telesales-sheet-details[open] summary b:after{content:"Hide sources"}.telesales-sheet-details:not([open]) summary b:after{content:"Show sources"}.telesales-sheet-details .telesales-source-grid{margin-top:2px;padding-bottom:5px}.telesales-source-panel>p{color:var(--muted);margin:4px 0 0;font-size:7px;line-height:1.4}.telesales-empty-state{min-height:230px;color:var(--muted);justify-content:center;align-items:center;gap:18px;padding:30px;display:flex}.telesales-empty-state>span{width:48px;height:48px;color:var(--blue);background:var(--blue-soft);border-radius:14px;place-items:center;font-size:11px;font-weight:900;display:grid}.telesales-empty-state h3{color:var(--ink);margin:0 0 6px;font-size:17px}.telesales-empty-state p{max-width:520px;margin:0;font-size:10px;line-height:1.6}.telesales-view-tabs{border:1px solid var(--line);background:#fff;border-radius:13px;gap:5px;width:fit-content;margin:0 0 13px;padding:5px;display:flex}.telesales-view-tabs button{color:#657087;background:0 0;border:0;border-radius:9px;min-height:38px;padding:0 13px;font-size:9px;font-weight:900}.telesales-view-tabs button span{color:#63708a;background:#eef1f6;border-radius:99px;margin-left:5px;padding:3px 6px;font-size:7px}.telesales-view-tabs button[aria-selected=true]{color:#fff;background:var(--navy)}.telesales-view-tabs button[aria-selected=true] span{color:#dbe4ff;background:#ffffff1f}.telesales-analysis-tabs{border:1px solid var(--line);background:#f8f9fc;border-radius:11px;gap:4px;width:fit-content;margin:-3px 0 13px 5px;padding:4px;display:flex}.telesales-analysis-tabs button{color:#647087;background:0 0;border:0;border-radius:8px;min-height:31px;padding:0 11px;font-size:8px;font-weight:900}.telesales-analysis-tabs button span{color:#8790a2;margin-left:4px;font-size:7px}.telesales-analysis-tabs button[aria-selected=true]{color:#fff;background:var(--blue)}.telesales-analysis-tabs button[aria-selected=true] span{color:#dfe8ff}.telesales-stat-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:13px;display:grid}.telesales-stat-grid article{border:1px solid var(--line);background:#fff;border-radius:15px;min-height:116px;padding:17px}.telesales-stat-grid span,.telesales-stat-grid small{display:block}.telesales-stat-grid span{color:var(--muted);font-size:8px;font-weight:900}.telesales-stat-grid strong{letter-spacing:-.05em;margin:17px 0 5px;font-size:27px;display:block}.telesales-stat-grid small{color:#8a92a2;font-size:7px}.telesales-stat-grid article.green{border-top:3px solid var(--green)}.telesales-stat-grid article.orange{border-top:3px solid var(--orange)}.telesales-stat-grid article.blue{border-top:3px solid var(--blue)}.telesales-performance-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.telesales-results-panel{overflow:hidden}.telesales-results-header{border-bottom:1px solid var(--line);padding:19px 20px}.telesales-filter-grid{border-bottom:1px solid var(--line);background:#f8f9fc;grid-template-columns:minmax(220px,1.4fr) repeat(3,minmax(145px,.8fr));gap:8px;padding:14px 20px;display:grid}.telesales-activity-filters{grid-template-columns:minmax(220px,1.4fr) repeat(5,minmax(130px,.7fr))}.telesales-filter-actions{grid-column:1/-1;justify-content:flex-end;align-items:flex-end;gap:7px;display:flex}.telesales-filter-actions button{border:1px solid var(--line);min-height:34px;color:var(--navy);background:#fff;border-radius:8px;padding:0 12px;font-size:8px;font-weight:900}.telesales-filter-actions button.primary-action{color:#fff;border-color:var(--navy);background:var(--navy)}.telesales-filter-actions button:disabled{cursor:not-allowed;opacity:.45}.telesales-lazy-state{min-height:190px;color:var(--muted);background:#fbfcfe;justify-content:center;align-items:center;gap:22px;padding:28px;display:flex}.telesales-lazy-state>div{gap:5px;display:grid}.telesales-lazy-state strong{color:var(--ink);font-size:12px}.telesales-lazy-state span{font-size:9px}.telesales-lazy-state button{white-space:nowrap;min-height:38px;padding:0 16px}.telesales-table-wrap{overscroll-behavior:contain;scrollbar-gutter:stable;max-width:100%;max-height:min(58vh,660px);overflow:auto}.telesales-table{border-collapse:collapse;width:100%;min-width:1080px}.telesales-table.agent-table{min-width:760px}.telesales-call-table{min-width:2100px}.telesales-agent-report{min-width:1320px}.telesales-assignment-summary{min-width:980px}.telesales-table th,.telesales-table td{text-align:left;border-bottom:1px solid #edf0f5;padding:11px 13px}.telesales-table th{z-index:2;color:#778195;letter-spacing:.03em;text-transform:uppercase;background:#fbfcfe;font-size:7px;font-weight:900;position:sticky;top:0}.telesales-sort{color:inherit;font:inherit;font-weight:inherit;letter-spacing:inherit;text-transform:inherit;cursor:pointer;background:0 0;border:0;align-items:center;gap:5px;padding:0;display:inline-flex}.telesales-sort span{color:#a2a9b7;font-size:9px}.telesales-feedback-cell{white-space:normal;min-width:220px;max-width:320px;line-height:1.45}.telesales-table td{color:#4c566b;font-size:9px}.telesales-table td strong{color:var(--ink);font-size:9px;display:block}.telesales-table td small{color:#8b93a3;text-overflow:ellipsis;white-space:nowrap;max-width:190px;margin-top:3px;font-size:7px;display:block;overflow:hidden}.telesales-table tbody tr:hover{background:#fafbfe}.telesales-status{border-radius:99px;padding:5px 8px;font-size:7px;font-weight:900;display:inline-flex}.telesales-status.called{color:#08714e;background:#e4f7ef}.telesales-status.waiting{color:#9a580d;background:#fff1df}.telesales-drilldown-button{min-height:30px;color:var(--blue);white-space:nowrap;background:#fff;border:1px solid #cfdaef;border-radius:8px;padding:0 10px;font-size:8px;font-weight:900}.telesales-drilldown-button:hover{border-color:var(--blue);background:var(--blue-soft)}.telesales-no-results{height:120px;color:var(--muted)!important;text-align:center!important}.telesales-pagination{min-height:58px;color:var(--muted);justify-content:space-between;align-items:center;gap:15px;padding:11px 20px;font-size:8px;display:flex}.telesales-pagination>div{align-items:center;gap:9px;display:flex}.telesales-pagination button{border:1px solid var(--line);min-height:34px;color:var(--navy);background:#fff;border-radius:8px;padding:0 11px;font-size:8px;font-weight:850}.telesales-pagination button:disabled{cursor:not-allowed;opacity:.4}.telesales-pagination strong{color:#4d586c}@media (width<=1180px){.telesales-source-grid{grid-template-columns:1fr 1fr}.telesales-source-grid .telesales-open-source{grid-column:1/-1}.telesales-date-grid{grid-template-columns:1fr 1fr}.telesales-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.telesales-search{grid-column:span 2}}@media (width<=760px){.telesales-source-panel>header,.telesales-results-header{flex-direction:column;align-items:flex-start}.telesales-source-grid,.telesales-date-grid,.telesales-filter-grid,.telesales-stat-grid{grid-template-columns:1fr}.telesales-source-grid .telesales-open-source,.telesales-search{grid-column:auto}.telesales-filter-actions{grid-column:auto;justify-content:stretch}.telesales-filter-actions button{flex:1}.telesales-lazy-state{flex-direction:column;align-items:flex-start}.telesales-view-tabs,.telesales-analysis-tabs{width:100%;overflow-x:auto}.telesales-view-tabs button,.telesales-analysis-tabs button{flex:1 0 auto}.telesales-pagination{flex-direction:column;align-items:flex-start}}.defaulter-feedback-workspace{flex-direction:column;gap:13px;display:flex}.defaulter-feedback-controls{margin-bottom:0}.defaulter-feedback-controls .telesales-date-grid button{justify-self:end;min-width:180px}.defaulter-feedback-filter-panel{overflow:visible}.defaulter-feedback-cache-note{color:var(--muted);font-size:8px}.defaulter-feedback-filter-grid{grid-template-columns:minmax(250px,1.4fr) repeat(5,minmax(145px,.8fr))}.defaulter-feedback-breakdowns{grid-template-columns:minmax(260px,.38fr) minmax(0,1fr);gap:13px;display:grid}.defaulter-feedback-breakdown-list{max-height:420px;padding:5px 20px 12px;overflow:auto}.defaulter-feedback-breakdown-list>div{border-bottom:1px solid #edf0f5;justify-content:space-between;align-items:center;gap:14px;padding:12px 0;display:flex}.defaulter-feedback-breakdown-list>div:last-child{border-bottom:0}.defaulter-feedback-breakdown-list span,.defaulter-feedback-breakdown-list strong,.defaulter-feedback-breakdown-list small{min-width:0;display:block}.defaulter-feedback-breakdown-list strong{color:var(--ink);overflow-wrap:anywhere;font-size:9px}.defaulter-feedback-breakdown-list small{color:var(--muted);margin-top:3px;font-size:7px}.defaulter-feedback-breakdown-list b{color:#344056;flex:none;font-size:9px}.defaulter-feedback-breakdown-list>p{color:var(--muted);padding:22px 0;font-size:9px}.defaulter-feedback-agent-table{min-width:1120px}.defaulter-feedback-detail-table{min-width:1550px}.defaulter-feedback-detail-table td{vertical-align:top}.defaulter-feedback-detail-table .defaulter-buy-id-menu{margin-top:0}.defaulter-feedback-table-loading{color:var(--blue);background:#eef3ff;padding:8px 14px;font-size:8px;font-weight:900;position:sticky;bottom:0}@media (width<=1250px){.defaulter-feedback-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.defaulter-feedback-filter-grid .telesales-search{grid-column:span 2}}@media (width<=850px){.defaulter-feedback-breakdowns{grid-template-columns:1fr}}@media (width<=760px){.defaulter-feedback-filter-grid{grid-template-columns:1fr}.defaulter-feedback-filter-grid .telesales-search{grid-column:auto}.defaulter-feedback-controls .telesales-date-grid button{justify-self:stretch;width:100%}}.chat-performance-workspace{max-width:1600px}.chat-performance-intro{grid-template-columns:minmax(360px,1fr) minmax(720px,auto);align-items:flex-end;display:grid}.chat-performance-heading-copy{justify-items:start;gap:2px;display:grid}.chat-report-actions{gap:7px;margin-top:11px;display:flex}.chat-report-actions button{min-height:34px;color:var(--navy);background:#fff;border:1px solid #cad5ea;border-radius:9px;padding:0 12px;font-size:8px;font-weight:900}.chat-report-actions button:last-child{color:#fff;border-color:var(--blue);background:var(--blue)}.chat-report-actions button:disabled{cursor:not-allowed;opacity:.5}.chat-performance-filters{flex-wrap:wrap;align-items:end;gap:9px;display:flex}.chat-performance-filters>label{min-width:130px;color:var(--muted);gap:5px;font-size:8px;font-weight:900;display:grid}.chat-performance-filters>label small{color:#8b93a5;font-size:7px;font-weight:700}.chat-performance-filters>label.chat-sla-filter{position:relative}.chat-performance-filters>label.chat-sla-filter small{white-space:nowrap;position:absolute;top:calc(100% + 7px);left:0}.chat-performance-filters select,.chat-performance-filters>label input{border:1px solid var(--line);height:38px;color:var(--navy);background:#fff;border-radius:9px;padding:0 30px 0 10px;font-size:9px;font-weight:800}.chat-performance-filters>label input{padding-right:10px}.chat-window-filter{color:var(--muted);gap:5px;font-size:8px;font-weight:900;display:grid}.chat-window-options{border:1px solid var(--line);background:#fff;border-radius:10px;align-items:center;padding:3px;display:flex}.chat-window-options button{color:#667086;white-space:nowrap;background:0 0;border:0;border-radius:7px;min-height:30px;padding:0 11px;font-size:8px;font-weight:850}.chat-window-options button:hover{color:var(--navy);background:#f3f6fb}.chat-window-options button[aria-pressed=true]{color:#fff;background:var(--navy);box-shadow:0 5px 13px #0718482e}.chat-agent-filter{min-width:210px;color:var(--muted);gap:5px;font-size:8px;font-weight:900;display:grid;position:relative}.chat-agent-filter details{position:relative}.chat-agent-filter summary{border:1px solid var(--line);min-width:210px;height:38px;color:var(--navy);cursor:pointer;background:#fff;border-radius:9px;justify-content:space-between;align-items:center;gap:12px;padding:0 11px;font-size:9px;font-weight:800;list-style:none;display:flex}.chat-agent-filter summary::-webkit-details-marker{display:none}.chat-agent-filter summary:after{content:"⌄";color:var(--muted);font-size:12px}.chat-agent-filter details[open] summary{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed1a}.chat-agent-picker{z-index:80;border:1px solid var(--line);background:#fff;border-radius:13px;width:310px;max-height:390px;padding:11px;position:absolute;top:44px;right:0;box-shadow:0 20px 50px #131f3e2e}.chat-agent-picker>input{border:1px solid var(--line);width:100%;height:38px;color:var(--ink);background:#fbfcfe;border-radius:9px;outline:0;padding:0 11px;font-size:9px}.chat-agent-picker>input:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed1a}.chat-agent-picker-actions{border-bottom:1px solid #edf0f5;justify-content:space-between;gap:8px;padding:9px 0;display:flex}.chat-agent-picker-actions button{color:var(--blue);background:0 0;border:0;padding:4px 0;font-size:8px;font-weight:900}.chat-agent-checkboxes{max-height:270px;padding:5px 2px 2px;overflow-y:auto}.chat-agent-checkboxes label{color:#344056;cursor:pointer;border-radius:8px;align-items:center;gap:9px;min-height:34px;padding:5px 7px;font-size:9px;font-weight:750;display:flex}.chat-agent-checkboxes label:hover{background:#f4f7fd}.chat-agent-checkboxes input{width:15px;height:15px;accent-color:var(--blue);margin:0}.chat-agent-checkboxes p{color:var(--muted);margin:14px 7px;font-size:9px;font-weight:700}.chat-performance-stat-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:13px;display:grid}.chat-quality-stat-grid .stat-card p{align-items:center;gap:6px;display:flex}.chat-quality-stat-grid .stat-card p .metric-help-button{width:17px;height:17px}.chat-performance-two-column{grid-template-columns:minmax(0,1.55fr) minmax(260px,.45fr);gap:13px;display:grid}.chat-performance-two-column .panel{margin-bottom:13px}.chat-loading-banner{min-height:52px;color:var(--navy);background:#eef3ff;border:1px solid #cbd8fb;border-radius:12px;align-items:center;gap:12px;margin:-5px 0 13px;padding:10px 14px;display:flex;box-shadow:0 8px 22px #2f66ed14}.chat-loading-banner>span{border:3px solid #c8d6fb;border-top-color:var(--blue);border-radius:50%;flex:none;width:20px;height:20px;animation:.75s linear infinite chat-loading-spin}.chat-loading-banner>div{gap:2px;display:grid}.chat-loading-banner strong{font-size:10px}.chat-loading-banner small{color:var(--muted);font-size:8px}@keyframes chat-loading-spin{to{transform:rotate(360deg)}}.chat-performance-workspace.is-loading .chat-performance-stat-grid,.chat-performance-workspace.is-loading .chat-performance-trend,.chat-performance-workspace.is-loading .chat-agent-panel{opacity:.62;transition:opacity .15s}.chat-chart-header{align-items:center}.chat-chart-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.chat-interval-options{border:1px solid var(--line);background:#f6f8fc;border-radius:9px;padding:3px;display:flex}.chat-interval-options button{min-height:27px;color:var(--muted);background:0 0;border:0;border-radius:6px;padding:0 10px;font-size:8px;font-weight:900}.chat-interval-options button[aria-pressed=true]{color:#fff;background:var(--blue);box-shadow:0 5px 12px #2f66ed33}.chat-time-comparison{background:#f8faff;border:1px solid #dce4f4;border-radius:12px;justify-content:space-between;align-items:center;gap:14px;min-height:58px;margin:-5px 0 12px;padding:10px 12px;display:flex}.chat-time-comparison-toggle{cursor:pointer;align-items:center;gap:9px;display:flex}.chat-time-comparison-toggle>input{width:16px;height:16px;accent-color:var(--blue);margin:0}.chat-time-comparison-toggle>span{gap:2px;display:grid}.chat-time-comparison-toggle strong{color:var(--navy);font-size:9px}.chat-time-comparison-toggle small{color:var(--muted);font-size:7px}.chat-time-slot-controls{align-items:flex-end;gap:8px;display:flex}.chat-time-slot-controls label{color:var(--muted);gap:4px;font-size:7px;font-weight:850;display:grid}.chat-time-slot-controls select{border:1px solid var(--line);min-width:100px;height:33px;color:var(--navy);background:#fff;border-radius:8px;padding:0 26px 0 9px;font-size:8px;font-weight:850}.chat-time-slot-controls>strong{min-height:33px;color:var(--blue);background:var(--blue-soft);white-space:nowrap;border-radius:8px;align-items:center;padding:0 10px;font-size:8px;display:flex}.target-pill{align-items:center;gap:6px;display:inline-flex}.target-pill .metric-help-button{width:17px;height:17px;color:var(--green);background:#fff;border-color:#bfe6d8}.chat-chart-inspector{background:#f7f9fd;border:1px solid #dce4f4;border-radius:12px;grid-template-columns:minmax(85px,1.2fr) repeat(4,minmax(82px,1fr));align-items:center;gap:8px;min-height:62px;margin-bottom:10px;padding:10px 12px;display:grid}.chat-chart-inspector>strong{color:var(--navy);font-size:11px}.chat-chart-inspector>span{color:var(--muted);gap:2px;font-size:7px;display:grid}.chat-chart-inspector b{color:#2e3a51;font-size:10px}.chat-chart-legend{min-height:24px;color:var(--muted);align-items:center;gap:14px;font-size:7px;font-weight:800;display:flex}.chat-chart-legend>span{align-items:center;gap:5px;display:flex}.chat-chart-legend i{background:var(--blue);border-radius:2px;width:7px;height:7px}.chat-chart-legend>span:nth-child(2) i{background:var(--green)}.chat-chart-legend small{color:#8d95a5;margin-left:auto;font-size:7px}.chat-performance-bars{align-items:flex-end;gap:5px;height:210px;padding:14px 0 24px;display:flex;overflow-x:auto}.chat-performance-bars>button{border:0;border-bottom:1px solid var(--line);min-width:22px;height:165px;color:inherit;background:0 0;outline:0;flex:1;justify-content:center;align-items:flex-end;gap:2px;padding:0;display:flex;position:relative}.chat-performance-bars>button:after{content:"";pointer-events:none;background:0 0;border-radius:6px 6px 0 0;position:absolute;inset:0}.chat-performance-bars>button:hover:after,.chat-performance-bars>button:focus-visible:after,.chat-performance-bars>button.active:after{background:#2f66ed0f;box-shadow:inset 0 0 0 1px #2f66ed21}.chat-performance-bars span,.chat-performance-bars i{border-radius:4px 4px 0 0;width:7px;min-height:0}.chat-performance-bars span{background:var(--blue)}.chat-performance-bars i{background:var(--green)}.chat-conversation-bars i,.chat-quality-legend>span:nth-child(2) i{background:var(--orange)}.chat-performance-bars small{color:var(--muted);font-size:6px;position:absolute;bottom:-18px;transform:rotate(-45deg)}.chat-performance-bars>p{color:var(--muted);margin:auto;font-size:9px}.chat-latest-message{max-width:260px;color:var(--muted);text-align:right;font-size:8px;line-height:1.4}.table-scroll{overflow-x:auto}.chat-agent-table-scroll{overscroll-behavior:contain;scrollbar-gutter:stable;max-height:clamp(240px,100dvh - 260px,520px);overflow:auto}.chat-agent-table-scroll:focus-visible{outline:2px solid var(--blue);outline-offset:3px;border-radius:8px}.chat-agent-table{border-collapse:collapse;width:100%;min-width:980px}.chat-agent-table th,.chat-agent-table td{text-align:right;border-bottom:1px solid #edf0f5;padding:12px 10px;font-size:9px}.chat-agent-table th:first-child,.chat-agent-table td:first-child{text-align:left}.chat-agent-table th{z-index:2;color:var(--muted);text-transform:uppercase;background:#fff;font-size:8px;position:sticky;top:0;box-shadow:inset 0 -1px #edf0f5}.chat-agent-sort{width:100%;color:inherit;font:inherit;text-align:inherit;text-transform:inherit;cursor:pointer;background:0 0;border:0;justify-content:flex-end;align-items:center;gap:5px;padding:0;display:inline-flex;position:relative}.chat-agent-table th:first-child .chat-agent-sort{justify-content:flex-start}.chat-agent-sort:hover,.chat-agent-sort:focus-visible{color:var(--navy)}.chat-agent-sort:focus-visible{outline:2px solid var(--blue);outline-offset:4px;border-radius:3px}.chat-agent-sort-direction{color:var(--blue);opacity:.38;font-size:11px;font-style:normal;line-height:1}.chat-agent-sort-direction.active{opacity:1}.chat-agent-sort-tooltip{z-index:20;color:#fff;background:var(--navy);text-align:left;text-transform:none;white-space:normal;pointer-events:none;opacity:0;border-radius:8px;width:max-content;max-width:245px;padding:8px 10px;font-size:8px;font-weight:650;line-height:1.45;transition:opacity .12s,transform .12s;position:absolute;top:calc(100% + 9px);left:50%;transform:translate(-50%,-4px);box-shadow:0 8px 24px #0d1c4433}.chat-agent-sort:hover .chat-agent-sort-tooltip,.chat-agent-sort:focus-visible .chat-agent-sort-tooltip{opacity:1;transform:translate(-50%)}.chat-agent-table th:first-child .chat-agent-sort-tooltip{left:0;transform:translateY(-4px)}.chat-agent-table th:first-child .chat-agent-sort:hover .chat-agent-sort-tooltip,.chat-agent-table th:first-child .chat-agent-sort:focus-visible .chat-agent-sort-tooltip{transform:translate(0)}.chat-agent-table th:last-child .chat-agent-sort-tooltip{left:auto;right:0;transform:translateY(-4px)}.chat-agent-table th:last-child .chat-agent-sort:hover .chat-agent-sort-tooltip,.chat-agent-table th:last-child .chat-agent-sort:focus-visible .chat-agent-sort-tooltip{transform:translate(0)}.chat-agent-table td strong{color:var(--navy)}.chat-agent-table td b{border-radius:8px;padding:5px 7px;display:inline-block}.chat-agent-table td b.good{color:var(--green);background:#e8f8f2}.chat-agent-table td b.attention{color:#9b660d;background:#fff3dc}@media (width<=1180px){.chat-performance-intro{grid-template-columns:1fr;align-items:stretch}.chat-performance-filters{justify-content:flex-start}.chat-performance-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.chat-performance-two-column{grid-template-columns:1fr}}@media (width<=640px){.chat-performance-intro{align-items:stretch}.chat-performance-filters{grid-template-columns:1fr;display:grid}.chat-window-options{width:100%;overflow-x:auto}.chat-window-options button{flex:1 0 auto}.chat-performance-filters>label,.chat-agent-filter,.chat-agent-filter summary{width:100%}.chat-agent-picker{width:min(310px,100vw - 44px);left:0;right:auto}.chat-chart-inspector{grid-template-columns:repeat(2,minmax(0,1fr))}.chat-chart-inspector>strong{grid-column:1/-1}.chat-chart-legend{flex-wrap:wrap}.chat-chart-legend small{width:100%;margin-left:0}.chat-time-comparison{flex-direction:column;align-items:stretch}.chat-time-slot-controls{flex-wrap:wrap;align-items:stretch}.chat-performance-stat-grid{grid-template-columns:1fr}}.metric-help-button{width:19px;height:19px;color:var(--blue);text-transform:none;letter-spacing:0;background:#f6f8fd;border:1px solid #d7deed;border-radius:50%;flex:none;padding:0;font-size:10px;font-weight:950}.metric-help-backdrop{z-index:200;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#040d259e;place-items:center;padding:24px;display:grid;position:fixed;inset:0}.metric-help-dialog{width:min(620px,100%);max-height:calc(100vh - 48px);color:var(--ink);background:#fff;border-radius:20px;padding:24px;overflow-y:auto;box-shadow:0 28px 90px #00000047}.metric-help-dialog header{justify-content:space-between;align-items:flex-start;gap:20px;display:flex}.metric-help-dialog header p{color:var(--blue);letter-spacing:.01em;margin:0 0 5px;font-size:8px;font-weight:900}.metric-help-dialog header h2{letter-spacing:-.04em;margin:0;font-size:24px}.metric-help-dialog header>button{width:31px;height:31px;color:var(--navy);background:#eef1f6;border:0;border-radius:50%;font-size:18px}.metric-help-sections{grid-template-columns:1fr 1fr;gap:9px;margin-top:20px;display:grid}.metric-help-sections article{background:#f7f9fc;border-radius:12px;padding:15px}.metric-help-sections article.action{background:#eef4ff}.metric-help-sections span{color:var(--blue);letter-spacing:.01em;font-size:8px;font-weight:900}.metric-help-sections p{color:#4f5a70;margin:8px 0 0;font-size:10px;line-height:1.55}.target-pill{color:var(--green);white-space:nowrap;background:#e9f8f2;border-radius:99px;padding:6px 9px;font-size:8px;font-weight:900}.bar-chart{gap:11px;display:grid}.bar-row{width:100%;color:inherit;text-align:left;background:0 0;border:0;grid-template-columns:94px minmax(80px,1fr) 36px;align-items:center;gap:10px;padding:0;display:grid}.clickable-row{cursor:pointer}.bar-row>span{color:#354057;white-space:nowrap;text-overflow:ellipsis;font-size:9px;overflow:hidden}.bar-row>div,.flag-bars>button>div{background:#eef1f6;border-radius:99px;height:7px;overflow:hidden}.bar-row i,.flag-bars i{border-radius:inherit;background:linear-gradient(90deg, var(--blue), #7295f5);height:100%;display:block}.bar-row strong{text-align:right;font-size:9px}.aging-grid{grid-template-columns:1fr 1fr;gap:8px;display:grid}.aging-grid button{color:inherit;text-align:left;background:#f7f9fc;border:0;border-radius:12px;padding:12px;display:grid}.aging-grid span{color:var(--muted);font-size:8px;font-weight:800}.aging-grid strong{letter-spacing:-.04em;margin:8px 0 2px;font-size:22px}.aging-grid small{color:var(--muted);font-size:8px}.aging-grid .watch{background:#fff8e9}.aging-grid .warning{background:#fff1e7}.aging-grid .danger{background:#ffedef}.callout{background:#fff8e9;border-radius:11px;grid-template-columns:25px 1fr;align-items:start;gap:9px;margin-top:12px;padding:11px;display:grid}.callout>span{width:25px;height:25px;color:var(--amber);background:#fff;border-radius:8px;place-items:center;font-weight:950;display:grid}.callout p{color:#6c5527;margin:0;font-size:8px;line-height:1.5}.callout strong{color:#4c3a18;display:block}.location-list,.leaderboard{display:grid}.location-list button,.leaderboard button{width:100%;min-height:51px;color:inherit;text-align:left;background:0 0;border:0;border-top:1px solid #edf0f5;align-items:center;gap:12px;padding:0;display:flex}.location-list button:first-child,.leaderboard button:first-child{border-top:0}.location-list button>div,.leaderboard button>div{min-width:0;display:grid}.location-list strong,.leaderboard strong{font-size:10px}.location-list small,.leaderboard small{color:var(--muted);margin-top:2px;font-size:8px}.location-list button>span{background:var(--blue-soft);width:30px;height:30px;color:var(--blue);border-radius:9px;place-items:center;margin-left:auto;font-size:10px;font-weight:900;display:grid}.leaderboard button>span{color:#9aa1b1;width:25px;font-size:8px;font-weight:900}.leaderboard b{border-radius:99px;margin-left:auto;padding:5px 8px;font-size:8px}.leaderboard b.positive{color:var(--green);background:#e8f8f2}.leaderboard b.neutral{color:#a36b09;background:#fff6e5}.leaderboard b.negative{color:var(--red);background:#ffedef}.flag-bars{gap:13px;display:grid}.flag-bars>button{width:100%;color:inherit;text-align:left;background:0 0;border:0;grid-template-columns:130px minmax(80px,1fr) 25px;align-items:center;gap:10px;padding:0;display:grid}.flag-bars span{color:#354057;font-size:9px}.flag-bars strong{text-align:right;font-size:9px}.flag-bars i{background:linear-gradient(90deg, var(--orange), #ffae6d)}.dark-panel{color:#fff;background:radial-gradient(circle at 85% 20%, #ff7a1659, transparent 28%), var(--navy);border:0}.dark-panel .panel-header p{color:#96b3ff}.dark-panel .panel-header h2{color:#fff}.decision-card>span{color:#9eb7ef;text-transform:uppercase;letter-spacing:.1em;font-size:8px;font-weight:900}.decision-card h3{letter-spacing:-.045em;margin:13px 0 12px;font-size:22px;line-height:1.1}.decision-card p{color:#ffffff9e;font-size:9px;line-height:1.6}.decision-card button{color:#fff;background:0 0;border:0;margin-top:11px;padding:0;font-size:9px;font-weight:900}.text-button{color:var(--blue);background:0 0;border:0;font-size:9px;font-weight:900}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;min-width:880px}th{color:#9299a8;letter-spacing:.01em;text-align:left;padding:0 10px 10px;font-size:8px}td{color:#3c465a;vertical-align:middle;border-top:1px solid #edf0f5;padding:12px 10px;font-size:9px}td>strong,td>small{display:block}td>strong{color:#202a3b;font-size:9px}td>small{color:#939baa;margin-top:3px;font-size:7px}.status{white-space:nowrap;border-radius:99px;padding:5px 7px;font-size:7px;font-weight:900;display:inline-block}.status.delivered{color:var(--green);background:#e7f8f1}.status.in-transit{color:var(--blue);background:var(--blue-soft)}.status.exception{color:var(--red);background:#ffedef}.status.ready-for-dispatch{color:#a16708;background:#fff6e5}.status.canceled{color:var(--muted);background:#eef0f4}.status.not-due{color:#6752a4;background:#f0edff}.flag{text-overflow:ellipsis;white-space:nowrap;max-width:130px;color:var(--red);display:inline-block;overflow:hidden}.late{color:var(--red)}.empty{color:var(--muted);font-size:10px}.chat-main{background:#eef1f6;height:100vh;overflow:hidden}.chat-workspace{background:var(--line);grid-template-columns:310px minmax(420px,1fr) 270px;gap:1px;height:calc(100vh - 76px);display:grid}.chat-queue,.chat-thread,.chat-tools{background:#fff;min-width:0}.chat-queue{flex-direction:column;display:flex;overflow:hidden}.chat-queue-header{align-items:flex-start;gap:10px;min-height:75px;padding:18px 18px 13px;display:flex}.chat-queue-header p,.chat-tools header p,.chat-modal header p{color:var(--blue);letter-spacing:.1em;margin:0 0 4px;font-size:7px;font-weight:950}.chat-queue-header h2,.chat-tools header h2{color:var(--navy);letter-spacing:-.035em;margin:0;font-size:19px}.chat-queue-header>span{min-width:28px;height:28px;color:var(--blue);background:var(--blue-soft);border-radius:9px;place-items:center;margin-left:auto;font-size:9px;font-weight:900;display:grid}.chat-mode-switch{background:#eef1f6;border-radius:10px;grid-template-columns:1fr 1fr;gap:3px;margin:0 14px 10px;padding:3px;display:grid}.chat-mode-switch button{height:32px;color:var(--muted);background:0 0;border:0;border-radius:8px;font-size:9px;font-weight:850}.chat-mode-switch button.active{color:var(--navy);background:#fff;box-shadow:0 3px 10px #1c2a4914}.chat-search{border:1px solid var(--line);height:39px;color:var(--ink);background:#fafbfc;border-radius:10px;outline:0;margin:0 14px 9px;padding:0 12px;font-size:9px}.chat-search:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed17}.chat-filter-row{border-bottom:1px solid var(--line);gap:5px;padding:0 14px 11px;display:flex;overflow-x:auto}.chat-filter-row button{border:1px solid var(--line);color:var(--muted);white-space:nowrap;background:#fff;border-radius:99px;padding:7px 9px;font-size:8px;font-weight:850}.chat-filter-row button.active{color:#fff;border-color:var(--navy);background:var(--navy)}.chat-queue-options{border-bottom:1px solid var(--line);gap:6px;padding:0 14px 9px;display:flex}.chat-queue-options button{border:1px solid var(--line);color:var(--muted);background:#fff;border-radius:8px;flex:1;padding:6px;font-size:7px;font-weight:850}.chat-queue-options button.active{color:var(--blue);background:var(--blue-soft);border-color:#bfd0ff}.conversation-list{flex:1;overflow-y:auto}.conversation-list>button{width:100%;min-height:74px;color:var(--ink);text-align:left;background:#fff;border:0;border-bottom:1px solid #edf0f5;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:10px;padding:12px 13px;display:grid}.conversation-list>button:hover{background:#f8faff}.conversation-list>button.active{background:var(--blue-soft);box-shadow:inset 3px 0 0 var(--blue)}.conversation-avatar{color:#fff;background:linear-gradient(145deg, var(--navy-2), var(--blue));border-radius:12px;place-items:center;width:38px;height:38px;font-size:11px;font-weight:950;display:grid;position:relative}.conversation-avatar i{color:#fff;background:var(--red);border:2px solid #fff;border-radius:99px;place-items:center;min-width:16px;height:16px;padding:0 4px;font-size:6px;font-style:normal;display:grid;position:absolute;top:-5px;right:-5px}.conversation-list>button>div{gap:5px;min-width:0;display:grid}.conversation-list strong{color:#1e293b;text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.conversation-list small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}.conversation-list aside{flex-direction:column;justify-content:space-between;align-self:stretch;align-items:flex-end;display:flex}.conversation-list time{color:#9aa1b0;font-size:7px}.conversation-list b,.chat-thread-header>b{text-transform:uppercase;letter-spacing:.04em;border-radius:99px;padding:4px 6px;font-size:6px}.conversation-list b.new,.chat-thread-header>b.new{color:var(--red);background:#ffedef}.conversation-list b.assigned,.chat-thread-header>b.assigned{color:var(--blue);background:#dce7ff}.conversation-list b.closed,.chat-thread-header>b.closed{color:var(--muted);background:#edf0f4}.chat-empty{color:var(--muted);text-align:center;margin:30px 20px;font-size:9px;line-height:1.5}.load-older-queue,.load-history{min-height:32px;color:var(--blue);background:#f5f7fb;border:0;font-size:7px;font-weight:850}.load-older-queue{border-top:1px solid var(--line)}.load-history{border-radius:8px;width:100%;margin-bottom:16px}.chat-thread{background:#f6f7fa;grid-template-rows:auto minmax(0,1fr) auto;display:grid;overflow:hidden}.chat-thread-header{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:11px;min-height:72px;padding:12px 18px;display:flex}.chat-mobile-back{display:none}.chat-thread-header .conversation-avatar{width:40px;height:40px}.chat-thread-header>div{min-width:0}.chat-thread-header h2{text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:13px;overflow:hidden}.chat-thread-header p{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin:4px 0 0;font-size:7px;overflow:hidden}.chat-thread-header>b{margin-left:auto}.chat-thread-header>button{border:1px solid var(--line);width:34px;height:34px;color:var(--amber);background:#fff;border-radius:10px;font-size:17px}.chat-welcome{text-align:center;background:radial-gradient(circle,#fff,#f6f7fa 64%);grid-row:1/-1;place-content:center;justify-items:center;height:100%;padding:30px;display:grid}.chat-welcome>span{color:#fff;background:var(--navy);border-radius:22px;place-items:center;width:68px;height:68px;font-weight:950;display:grid;box-shadow:0 16px 34px #0718482e}.chat-welcome h2{color:var(--navy);letter-spacing:-.04em;margin:22px 0 7px;font-size:24px}.chat-welcome p{max-width:370px;color:var(--muted);margin:0;font-size:10px;line-height:1.6}.chat-thread-content{grid-template-columns:minmax(0,1fr) 48px;min-height:0;display:grid;overflow:hidden}.chat-thread-content.without-call-rail{grid-template-columns:minmax(0,1fr)}.message-list{scroll-behavior:smooth;padding:15px 20px 22px;overflow-y:auto}.chat-date-separator{z-index:3;border:1px solid var(--line);width:max-content;color:var(--muted);background:#fff;border-radius:99px;margin:4px auto 17px;padding:5px 9px;font-size:7px;font-weight:850;position:sticky;top:0}.message-jump-controls{z-index:4;gap:5px;width:max-content;margin-left:auto;display:flex;position:sticky;bottom:0;right:0}.message-jump-controls button{border:1px solid var(--line);color:var(--blue);background:#fff;border-radius:99px;padding:7px 9px;font-size:7px;font-weight:850;box-shadow:0 6px 18px #141f371a}.load-history{border:1px solid var(--line);color:var(--muted);background:#fffc;border-radius:99px;margin:0 auto 18px;padding:7px 10px;font-size:7px;font-weight:800;display:block}.chat-message{width:min(78%,680px);margin:0 0 17px}.chat-message.outgoing{margin-left:auto}.message-meta{align-items:center;gap:8px;margin:0 4px 5px;display:flex}.message-meta strong{color:#4b566b;font-size:7px}.message-meta time{color:#9ba2b0;font-size:7px}.chat-message.outgoing .message-meta{justify-content:flex-end}.reply-reference{border:0;border-left:3px solid var(--blue);color:#526078;text-align:left;background:#e7edfa;border-radius:8px 8px 0 0;width:100%;padding:8px 10px;font-size:8px}.message-bubble{border:1px solid var(--line);color:#303b50;background:#fff;border-radius:4px 15px 15px;padding:10px 12px;box-shadow:0 7px 20px #1623430d}.chat-message.outgoing .message-bubble{color:#fff;border-color:var(--navy);background:var(--navy);border-radius:15px 4px 15px 15px}.hidden-message .message-bubble{opacity:.52;border-style:dashed}.message-bubble p{white-space:pre-wrap;word-break:break-word;margin:0;font-size:10px;line-height:1.55}.message-bubble p a{color:#2f66ed;text-decoration:underline}.chat-message.outgoing .message-bubble p a{color:#b9cbff}.message-receipt{color:#8d95a4;text-align:right;margin:4px 4px 0;font-size:6px}.chat-product-card,.chat-rating-card{color:#20345f;background:#eef3ff;border-radius:10px;gap:5px;min-width:190px;padding:12px;text-decoration:none;display:grid}.chat-product-card span{color:var(--blue);letter-spacing:.08em;font-size:6px;font-weight:950}.chat-product-card strong{font-size:10px}.chat-product-card small,.chat-rating-card small{color:#6e7890;overflow-wrap:anywhere;font-size:7px}.chat-rating-card span{color:var(--amber);letter-spacing:.08em}.chat-message.compact,.chat-thread.compact .chat-message{margin-bottom:8px}.chat-thread.compact .message-bubble{padding:7px 9px}.chat-image,.chat-video{object-fit:contain;border-radius:10px;max-width:100%;max-height:350px;margin-bottom:8px;display:block}.chat-audio{width:min(100%,330px);margin-bottom:7px;display:block}.chat-file{color:inherit;margin-bottom:6px;font-size:9px;font-weight:850;display:block}.chat-special-card{color:#815500;background:#fff4db;border-radius:9px;padding:13px;font-size:9px;font-weight:850}.message-actions{opacity:0;gap:9px;padding:4px 3px 0;transition:opacity .15s;display:flex}.chat-message:hover .message-actions{opacity:1}.chat-message.outgoing .message-actions{justify-content:flex-end}.message-actions button{color:#7b8496;background:0 0;border:0;padding:2px;font-size:7px;font-weight:800}.message-actions button:hover{color:var(--blue)}.message-actions button.danger-text:hover{color:var(--red)}.chat-composer{border-top:1px solid var(--line);background:#fff;padding:10px 13px 13px;position:relative}.chat-composer>div:last-of-type:not(.template-picker):not(.upload-progress){grid-template-columns:35px minmax(0,1fr) 35px 35px 58px;align-items:end;gap:7px;display:grid}.chat-composer textarea{resize:vertical;border:1px solid var(--line);height:45px;max-height:140px;color:var(--ink);font:inherit;background:#fafbfc;border-radius:11px;outline:0;padding:11px 12px;font-size:9px;line-height:1.45}.chat-composer textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed14}.chat-composer>div>button{border:1px solid var(--line);height:35px;color:var(--navy);background:#fff;border-radius:10px;font-weight:900}.chat-composer>div>.send-button{color:#fff;border-color:var(--blue);background:var(--blue);font-size:8px}.chat-composer button:disabled{cursor:not-allowed;opacity:.45}.recording-controls{min-height:35px;color:var(--red);background:#fff1f2;border:1px solid #f1b8be;border-radius:10px;grid-column:2/5;align-items:center;gap:6px;padding:5px 7px;font-size:8px;font-weight:850;display:flex}.recording-controls span{margin-right:auto}.recording-controls button{color:var(--navy);background:#fff;border:0;border-radius:7px;padding:5px 7px;font-size:7px;font-weight:850}.composer-reply{border-left:3px solid var(--blue);color:#4f5a70;background:var(--blue-soft);border-radius:8px;align-items:center;gap:10px;min-height:34px;margin-bottom:7px;padding:8px 10px;font-size:8px;display:flex}.composer-reply span{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.composer-reply button{width:22px;font-size:17px;background:0 0!important;border:0!important;height:22px!important}.chat-notice,.chat-error{border-radius:8px;margin:0 0 7px;padding:7px 9px;font-size:8px}.chat-notice{color:#087451;background:#e8f8f2}.chat-error{color:#a92734;background:#ffedef}.upload-progress{background:#e8ebf0;border-radius:99px;height:3px;margin:0 0 8px;overflow:hidden}.upload-progress i{background:var(--blue);height:100%;transition:width .2s;display:block}.template-picker{z-index:30;border:1px solid var(--line);background:#fff;border-radius:14px;max-height:310px;position:absolute;bottom:calc(100% - 2px);left:12px;right:12px;overflow-y:auto;box-shadow:0 -18px 50px #121f4124}.template-picker header{z-index:1;border-bottom:1px solid var(--line);background:#fff;align-items:center;padding:12px 13px;display:flex;position:sticky;top:0}.template-picker header strong{font-size:10px}.template-picker header button{background:0 0;border:0;margin-left:auto;font-size:18px}.template-picker>p{color:var(--muted);padding:12px;font-size:9px}.template-picker article{border-bottom:1px solid #edf0f5;grid-template-columns:minmax(0,1fr) 26px 26px;gap:3px;padding:7px 10px;display:grid}.template-picker article>button{text-align:left;min-height:35px;background:0 0!important;border:0!important;height:auto!important}.template-picker article>button:first-child{gap:3px;display:grid}.template-picker article span{color:#344056;text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}.template-picker article small{color:#9ba2b0;font-size:7px}.chat-tools{padding:20px 17px;overflow-y:auto}.chat-tools>header{border-bottom:1px solid var(--line);padding-bottom:16px}.chat-tools>section{border-bottom:1px solid var(--line);padding:18px 0}.chat-tools h3{color:#344056;margin:0 0 12px;font-size:10px}.chat-tools label,.chat-modal label{color:#4a5569;gap:7px;font-size:8px;font-weight:850;display:grid}.chat-tools select{border:1px solid var(--line);width:100%;height:39px;color:var(--ink);background:#fafbfc;border-radius:9px;outline:0;padding:0 10px;font-size:8px}.tool-button-grid{grid-template-columns:1fr 1fr;gap:6px;margin-top:9px;display:grid}.tool-button-grid button,.wide-tool-button{border:1px solid var(--line);min-height:34px;color:var(--navy);background:#fff;border-radius:9px;padding:7px;font-size:8px;font-weight:850}.tool-button-grid button:hover,.wide-tool-button:hover{background:var(--blue-soft);border-color:#bfd0ff}.tool-button-grid button:disabled,.wide-tool-button:disabled{cursor:not-allowed;opacity:.45}.primary-tool{color:#fff;border-color:var(--blue);background:var(--blue);margin:0 0 12px}.check-row{align-items:center;margin:8px 0;gap:7px!important;display:flex!important}.tool-help{color:var(--muted);margin:0 0 9px;font-size:7px;line-height:1.5}.agent-check-grid{border:1px solid var(--line);background:#fafbfc;border-radius:9px;max-height:220px;padding:3px 7px;overflow-y:auto}.agent-check-grid label{text-overflow:ellipsis;white-space:nowrap;font-size:7px;overflow:hidden}.wide-tool-button{width:100%;margin-top:10px}.check-row{grid-template-columns:auto 1fr;align-items:center;gap:8px!important;font-weight:700!important;display:flex!important}.check-row input{accent-color:var(--blue)}.chat-customer-facts dl{gap:10px;margin:0;display:grid}.chat-customer-facts dl div{gap:3px;display:grid}.chat-customer-facts dt{color:#959dac;text-transform:uppercase;letter-spacing:.06em;font-size:7px}.chat-customer-facts dd{overflow-wrap:anywhere;color:#344056;margin:0;font-size:9px;font-weight:800}.availability-button{width:100%;min-height:40px;color:var(--green);background:#e8f8f2;border:1px solid #bce8d9;border-radius:10px;align-items:center;gap:9px;padding:0 11px;font-size:8px;font-weight:850;display:flex}.availability-button i{background:var(--green);border-radius:50%;width:8px;height:8px}.availability-button.offline{color:var(--red);background:#ffedef;border-color:#f4c8cd}.availability-button.offline i{background:var(--red)}.chat-modal-backdrop{z-index:200;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#040d259e;place-items:center;padding:24px;display:grid;position:fixed;inset:0}.chat-modal{background:#fff;border-radius:20px;width:min(500px,100%);padding:24px;box-shadow:0 28px 90px #00000047}.chat-modal header{align-items:flex-start;gap:15px;display:flex}.chat-modal header div{flex:1}.chat-modal h2{letter-spacing:-.04em;margin:0;font-size:22px}.chat-modal header>button{background:#eef1f5;border:0;border-radius:50%;width:30px;height:30px;font-size:18px}.offline-toggle{background:#f6f8fb;border-radius:11px;margin:24px 0 18px;padding:13px}.chat-modal textarea{resize:vertical;border:1px solid var(--line);min-height:115px;font:inherit;border-radius:10px;outline:0;padding:11px;font-size:9px}.chat-modal .primary-action{width:100%;margin-top:15px}.operation-modal{max-height:calc(100vh - 48px);overflow-y:auto}.operation-modal>label{margin-top:13px}.operation-modal input,.operation-modal select{border:1px solid var(--line);width:100%;min-height:40px;font:inherit;background:#fff;border-radius:10px;outline:0;padding:0 10px;font-size:9px}.operation-modal .chat-mode-switch{margin:18px 0 12px}.date-input-grid{grid-template-columns:1fr 1fr;gap:9px;display:grid}.date-input-grid label{gap:6px;display:grid}.modal-agent-grid{max-height:190px}.export-modal{width:min(590px,100%)}.agent-analytics-modal{width:min(860px,100%);max-height:calc(100vh - 48px);overflow-y:auto}.agent-analytics-intro{color:var(--muted);margin:8px 0 16px;font-size:9px;line-height:1.5}.agent-analytics-window{background:#eef1f6;border-radius:10px;gap:3px;width:fit-content;padding:3px;display:flex}.agent-analytics-window button{color:#687287;background:0 0;border:0;border-radius:8px;min-height:34px;padding:0 14px;font-size:8px;font-weight:900}.agent-analytics-window button[aria-pressed=true]{color:#fff;background:var(--blue);box-shadow:0 4px 12px #2f66ed2e}.agent-analytics-dates{margin-top:12px}.agent-analytics-reporting-row{justify-content:space-between;align-items:center;gap:12px;margin:16px 0 11px;display:flex}.agent-analytics-reporting-row>strong{color:var(--navy);font-size:11px}.agent-analytics-reporting-row>div{gap:6px;display:flex}.agent-analytics-reporting-row button{min-width:56px;min-height:31px;color:var(--navy);background:#fff;border:1px solid #d5dce8;border-radius:8px;font-size:8px;font-weight:900}.agent-analytics-reporting-row button:disabled{opacity:.45}.agent-analytics-status{min-height:80px;color:var(--muted);place-items:center;font-size:9px;display:grid}.agent-analytics-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;display:grid}.agent-analytics-grid article{background:#fafbfc;border:1px solid #e1e6ef;border-radius:11px;align-content:space-between;min-height:94px;padding:13px;display:grid}.agent-analytics-grid span{color:#657087;font-size:8px;font-weight:850}.agent-analytics-grid strong{color:var(--navy);letter-spacing:-.04em;font-size:22px}.agent-analytics-grid small{color:var(--muted);font-size:7px}.agent-analytics-table-wrap{border:1px solid #e1e6ef;border-radius:11px;margin-top:12px;overflow-x:auto}.agent-analytics-table-wrap table{border-collapse:collapse;width:100%;font-size:8px}.agent-analytics-table-wrap th,.agent-analytics-table-wrap td{text-align:right;white-space:nowrap;border-bottom:1px solid #edf0f5;padding:9px 10px}.agent-analytics-table-wrap th:first-child,.agent-analytics-table-wrap td:first-child{text-align:left}.agent-analytics-table-wrap th{color:#6a7487;text-transform:uppercase;background:#f7f8fb;font-size:7px}.agent-analytics-table-wrap tbody tr:last-child td{border-bottom:0}.agent-analytics-source{color:#5f4c1f;background:#fff7e7;border-radius:9px;margin:12px 0 0;padding:9px 11px;font-size:8px;line-height:1.5}.customer-call-rail{border-left:1px solid var(--line);background:#fff;flex-direction:column;align-items:center;gap:7px;min-width:0;padding:12px 6px;display:flex;overflow-y:auto}.customer-call-rail>strong{color:var(--muted);text-transform:uppercase;font-size:6px}.call-rail-item{justify-items:center;gap:2px;display:grid}.call-dot{color:#fff;background:var(--blue);border:0;border-radius:50%;width:29px;height:29px;font-size:11px}.call-dot.missed,.call-dot.failed{background:var(--red)}.call-dot.completed,.call-dot.answered{background:var(--green)}.call-detail-trigger,.call-load-more{color:var(--muted);background:0 0;border:0;padding:2px;font-size:6px;font-weight:850}.call-load-more{border:1px solid var(--line);border-radius:50%;width:26px;height:26px;font-size:12px}.call-detail-modal dl{grid-template-columns:1fr 1fr;gap:10px;margin:18px 0 0;display:grid}.call-detail-modal dl div{background:#f7f8fa;border-radius:8px;gap:3px;padding:9px;display:grid}.call-detail-modal dt{color:var(--muted);text-transform:uppercase;font-size:7px}.call-detail-modal dd{margin:0;font-size:9px;font-weight:850}.call-detail-modal blockquote{border-left:3px solid var(--blue);color:#4a5569;background:#f5f7fc;margin:12px 0;padding:11px;font-size:9px}.call-detail-modal audio{width:100%;margin:10px 0}.call-player>div{justify-content:center;gap:6px;margin:-3px 0 10px;display:flex}.call-player button{border:1px solid var(--line);color:var(--navy);background:#fff;border-radius:8px;padding:5px 8px;font-size:7px;font-weight:850}.call-detail-actions{grid-template-columns:1fr 1fr;gap:8px;display:grid}.call-detail-actions button{border:1px solid var(--line);min-height:36px;color:var(--navy);background:#fff;border-radius:9px;font-size:8px;font-weight:850}.chat-command-strip{border-bottom:1px solid var(--line);background:#f7f8fb;justify-content:flex-end;align-items:center;gap:8px;min-height:48px;padding:7px 18px;display:flex}.chat-command-strip>button{color:#3e485c;background:#fff;border:1px solid #d9dee8;border-radius:9px;min-height:32px;padding:0 11px;font-size:8px;font-weight:850}.chat-command-strip>button.chat-my-analytics-button{color:#fff;border-color:var(--blue);background:var(--blue)}.chat-command-strip .availability-button{width:auto;margin-right:auto}.chat-workspace{background:#eef1f6;grid-template-columns:minmax(250px,1fr) minmax(430px,2fr) minmax(280px,1fr);gap:10px;height:calc(100vh - 124px);padding:10px 14px 14px}.chat-workspace.tools-hidden{grid-template-columns:minmax(250px,1fr) minmax(430px,2fr)}.chat-queue,.chat-thread,.chat-tools{border:1px solid #dfe3ea;border-radius:13px;box-shadow:0 6px 18px #19254009}.chat-queue{position:relative}.chat-queue-header{align-items:center;min-height:60px;padding:12px 13px 8px}.chat-queue-header>div{text-align:center;flex:1}.chat-queue-header h2,.chat-tools header h2{font-size:14px}.chat-sort-button{color:#fff;background:var(--orange);border:0;border-radius:8px;width:29px;height:29px;font-weight:950}.chat-sort-button.active{background:var(--navy)}.chat-search{border-color:#dfe3ea;margin:0 12px 8px}.assigned-refresh{z-index:4;color:#fff;background:var(--navy);border:0;border-radius:50%;width:38px;height:38px;font-size:18px;position:absolute;bottom:10px;right:10px;box-shadow:0 8px 18px #07184833}.conversation-list>button{min-height:66px;padding:9px 10px}.conversation-list>button.active{box-shadow:inset 3px 0 0 var(--orange);background:#fff6ef}.conversation-avatar{background:linear-gradient(145deg, #f28a3e, var(--orange))}.chat-thread{flex-direction:column;display:flex}.chat-area-toolbar{border-bottom:1px solid var(--line);background:#fff;border-radius:13px 13px 0 0;flex:none;align-items:center;gap:8px;min-height:47px;padding:7px 10px;display:flex}.chat-area-toolbar>strong{color:var(--navy);margin-left:auto;font-size:11px}.chat-area-toolbar>span{flex:1}.chat-area-toolbar>label{border:1px solid var(--line);color:#596378;white-space:nowrap;background:#fafbfc;border-radius:8px;align-items:center;gap:4px;padding:6px 8px;font-size:7px;font-weight:850;display:flex}.chat-area-toolbar input{accent-color:var(--orange);margin:0}.chat-action-menu{position:relative}.chat-action-menu summary{color:#fff;background:var(--navy);cursor:pointer;border-radius:8px;padding:7px 9px;font-size:7px;font-weight:900;list-style:none}.chat-action-menu summary::-webkit-details-marker{display:none}.chat-action-menu>div{z-index:30;border:1px solid var(--line);background:#fff;border-radius:11px;grid-template-columns:1fr 1fr;gap:6px;width:220px;padding:9px;display:grid;position:absolute;top:35px;right:0;box-shadow:0 18px 42px #0c1b3b33}.chat-action-menu select{border:1px solid var(--line);border-radius:8px;grid-column:1/-1;min-height:34px;padding:0 7px;font-size:8px}.chat-action-menu button{border:1px solid var(--line);min-height:31px;color:var(--navy);background:#fafbfc;border-radius:8px;font-size:7px;font-weight:850}.chat-action-menu button:hover{background:#fff7f0;border-color:#f2c29e}.chat-thread-header{flex:none;min-height:62px}.chat-welcome{flex:1}.chat-thread-content{flex:auto;min-height:0}.chat-composer{border-radius:0 0 13px 13px;flex:none}.chat-ai-assist{background:#fff9f4;border-top:1px solid #f4d7c0;flex:none;padding:8px 12px}.chat-ai-start{grid-template-columns:minmax(120px,1fr) auto auto;gap:7px;display:grid}.chat-ai-start input{border:1px solid #efd9c8;border-radius:9px;min-height:34px;padding:0 9px;font-size:8px}.chat-ai-start button,.chat-ai-assist footer button{color:#a14a0a;background:#fff;border:1px solid #efc5a5;border-radius:8px;min-height:32px;padding:0 10px;font-size:7px;font-weight:900}.chat-ai-assist article{gap:7px;display:grid}.chat-ai-assist article header{justify-content:space-between;align-items:center;gap:10px;display:flex}.chat-ai-assist article header div{gap:2px;display:grid}.chat-ai-assist article small{color:var(--orange);letter-spacing:.08em;font-size:6px;font-weight:950}.chat-ai-assist article strong{font-size:9px}.chat-ai-assist article header>span{color:#8a5b38;font-size:7px}.chat-ai-assist article p{color:#4d3c31;white-space:pre-wrap;max-height:80px;margin:0;font-size:9px;line-height:1.5;overflow-y:auto}.chat-ai-assist article em{border-left:3px solid var(--orange);color:#7c4a26;background:#fff1e5;padding:6px 8px;font-size:7px;font-style:normal}.chat-ai-assist footer{gap:6px;display:flex}.chat-ai-assist footer button:first-child{color:#fff;border-color:var(--orange);background:var(--orange)}.chat-tools{flex-direction:column;padding:0;display:flex;overflow:hidden}.chat-tools>header{border-bottom:1px solid var(--line);flex:none;align-items:center;min-height:60px;padding:12px 14px 9px;display:flex}.chat-tools>header>div{flex:1}.chat-tools>header>span{color:#a54906;background:#fff0e4;border-radius:9px;place-items:center;min-width:28px;height:28px;font-size:8px;font-weight:950;display:grid}.chat-tools .chat-filter-row{padding:8px 9px}.chat-tools .chat-filter-row button.active{border-color:var(--orange);background:var(--orange)}.chat-tools .chat-queue-options{padding:7px 8px}.chat-tools .chat-queue-options button{padding:6px 4px}.all-conversation-list{flex:1;min-height:0}.all-conversation-list .conversation-avatar{background:var(--orange);border-radius:50%;width:34px;height:34px}.shift-status{color:#08724f;background:#ecf9f4;border:1px solid #a9dec9;border-radius:9px;gap:3px;margin:7px 9px;padding:8px 9px;display:grid}.shift-status.paused{color:#94610c;background:#fff8e8;border-color:#efd79f}.shift-status strong{font-size:8px}.shift-status span{font-size:7px}.admin-template-list{flex:1;min-height:0;padding:5px 8px 10px;overflow-y:auto}.admin-template-list article{border:1px solid var(--line);background:#fafbfc;border-radius:9px;grid-template-columns:minmax(0,1fr) 28px;margin:6px 0;display:grid}.admin-template-list article>button{color:#374155;text-align:left;background:0 0;border:0;padding:10px;font-size:8px;line-height:1.45}.admin-template-list article>div{align-content:center;gap:2px;display:grid}.admin-template-list article>div button{color:#6a7385;background:#fff;border:0;border-radius:6px;width:23px;height:23px;font-size:9px}.shift-modal{width:min(640px,100%)}.shift-summary{color:#6a7385;background:#f4f5f8;border-radius:10px;gap:4px;margin:18px 0 12px;padding:12px;display:grid}.shift-summary.active{color:#08724f;background:#eaf8f2}.shift-summary strong{font-size:11px}.shift-summary span,.shift-summary small{font-size:8px}.shift-agent-grid{max-height:260px}.shift-agent-grid label{min-height:32px}.shift-agent-grid input[type=checkbox]{flex:0 0 14px;width:14px;height:14px;min-height:14px;margin:0}.shift-agent-grid label span{text-overflow:ellipsis;flex:1;overflow:hidden}.shift-agent-grid label button{border:1px solid var(--line);color:var(--orange);background:#fff;border-radius:7px;padding:4px 7px;font-size:7px;font-weight:900}.shift-actions{grid-template-columns:repeat(4,1fr);gap:7px;margin-top:12px;display:grid}.shift-actions button{border:1px solid var(--line);min-height:36px;color:var(--navy);background:#fff;border-radius:9px;font-size:8px;font-weight:900}@media (width<=1180px){.chat-workspace{grid-template-columns:280px minmax(390px,1fr) 245px}.chat-workspace.tools-hidden{grid-template-columns:280px minmax(390px,1fr)}}@media (width<=900px){.chat-workspace,.chat-workspace.tools-hidden{grid-template-columns:245px minmax(380px,1fr)}.chat-tools{display:none}}@media (width<=680px){.chat-main{height:auto;min-height:100vh}.chat-command-strip{padding-inline:10px;overflow-x:auto}.chat-command-strip>button{flex:none}.chat-workspace,.chat-workspace.tools-hidden{height:calc(100vh - 124px);padding:0;display:block}.chat-queue{width:100%;height:100%}.chat-thread{z-index:60;border-radius:0;display:none;position:fixed;inset:124px 0 0}.chat-queue:has(+.chat-thread .chat-thread-header){display:none}.chat-thread:has(.chat-thread-header){flex-direction:column;display:flex}.chat-thread-header{padding-left:13px}.chat-thread-header .chat-mobile-back{width:30px;height:30px;color:var(--navy);background:#eef1f5;border:0;border-radius:9px;place-items:center;font-size:22px;display:grid}.chat-thread-header{min-height:62px}.chat-thread-content{width:100%}.customer-call-rail{display:none}.chat-thread-content{grid-template-columns:minmax(0,1fr)}.message-list{padding-inline:12px}.chat-message{width:min(90%,100vw - 36px)}.message-bubble,.reply-reference{overflow:hidden}.chat-area-toolbar>label{display:none}.agent-analytics-modal{padding:18px}.agent-analytics-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.agent-analytics-reporting-row{flex-direction:column;align-items:flex-start}.chat-ai-start{grid-template-columns:1fr 1fr}.chat-ai-start input{grid-column:1/-1}}.view-controls{border-left:1px solid var(--line);background:#fafbfc;height:calc(100vh - 76px);padding:23px 19px;position:sticky;top:76px;overflow-y:auto}.controls-title{justify-content:space-between;gap:12px;margin-bottom:23px;display:flex}.controls-title p{color:var(--blue);letter-spacing:.01em;margin:0;font-size:8px;font-weight:900}.controls-title h2{letter-spacing:-.03em;margin:4px 0 0;font-size:17px}.controls-title button{width:28px;height:28px;color:var(--navy);background:#eef1f5;border:0;border-radius:50%;font-size:18px}.submodule-nav{gap:4px;display:grid}.submodule-nav button{width:100%;color:var(--ink);text-align:left;background:0 0;border:1px solid #0000;border-radius:10px;grid-template-columns:28px minmax(0,1fr);align-items:center;gap:8px;padding:9px;display:grid}.submodule-nav button:hover{border-color:var(--line);background:#fff}.submodule-nav button.active{color:#fff;background:var(--navy);box-shadow:0 9px 20px #0718481f}.submodule-nav button>span{color:#9ba3b2;text-align:center;font-size:9px;font-weight:900}.submodule-nav button.active>span{color:#a8b8df}.submodule-nav button div{gap:2px;min-width:0;display:grid}.submodule-nav button strong{font-size:10px}.submodule-nav button small{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;font-size:8px;overflow:hidden}.submodule-nav button.active small{color:#8fa2d2}.rail-divider{color:#8e95a4;letter-spacing:.01em;align-items:center;gap:9px;margin:22px 0 15px;font-size:8px;font-weight:900;display:flex}.rail-divider:after{content:"";background:var(--line);flex:1;height:1px}.view-controls label{color:#3b4558;gap:7px;margin-bottom:14px;font-size:9px;font-weight:850;display:grid}.view-controls input,.view-controls select{height:40px;font-size:9px}.control-summary{color:#fff;background:var(--navy);border-radius:13px;margin-top:20px;padding:15px}.control-summary p{color:#9fb2e2;letter-spacing:.01em;margin:0;font-size:8px;font-weight:900}.control-summary strong{letter-spacing:-.05em;margin:9px 0 3px;font-size:28px;display:block}.control-summary span{color:#91a4d3;font-size:8px}.reset-button,.configure-button{border-radius:10px;width:100%;min-height:38px;margin-top:9px;font-size:9px;font-weight:850}.reset-button{border:1px solid var(--line);color:var(--navy);background:#fff}.configure-button{background:var(--blue-soft);color:var(--blue);border:0}.active-analysis-filters{flex-wrap:wrap;gap:5px;margin:2px 0 12px;display:flex}.active-analysis-filters>span{width:100%;color:var(--muted);letter-spacing:.01em;font-size:8px;font-weight:900}.active-analysis-filters button{color:var(--blue);background:var(--blue-soft);border:0;border-radius:99px;padding:5px 7px;font-size:7px;font-weight:850}.definition{border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin-top:18px;padding:13px}.definition span{color:var(--muted);letter-spacing:.01em;font-size:8px;font-weight:900}.definition p{color:var(--muted);margin:7px 0 0;font-size:8px;line-height:1.55}.definition strong{color:#30394b}.settings-grid{grid-template-columns:1fr 1fr;gap:13px;display:grid}.settings-grid .panel{margin:0}.settings-grid .sla-policy-panel{grid-column:1/-1}.sla-editor{gap:14px;display:grid}.sla-definition-card{background:#f4f7ff;border-radius:13px;justify-content:space-between;align-items:center;gap:20px;padding:15px;display:flex}.sla-definition-card span,.sla-precedence span{color:var(--blue);letter-spacing:.01em;font-size:8px;font-weight:900}.sla-definition-card p,.sla-precedence p{color:var(--muted);margin:5px 0 0;font-size:8px}.sla-precedence{border-left:3px solid var(--blue);background:#fafbfe;padding:12px 14px}.sla-precedence strong{margin-top:6px;font-size:10px;display:block}.sla-add-row{grid-template-columns:140px minmax(180px,1fr) 85px auto;align-items:end;gap:9px;display:grid}.sla-add-row label{color:#434d61;gap:6px;font-size:8px;font-weight:850;display:grid}.sla-add-row select,.sla-add-row input{width:100%;height:37px}.sla-overrides{gap:6px;display:grid}.sla-overrides article{border:1px solid var(--line);border-radius:10px;grid-template-columns:1fr auto 28px;align-items:center;gap:13px;min-height:53px;padding:9px 11px;display:grid}.sla-overrides article>div{gap:2px;display:grid}.sla-overrides span{color:var(--blue);font-size:8px;font-weight:900}.sla-overrides strong{font-size:9px}.sla-overrides small{color:var(--muted);font-size:7px}.sla-overrides b{font-size:9px}.sla-overrides button{width:27px;height:27px;color:var(--red);background:#ffedef;border:0;border-radius:50%}.sla-save-row{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:15px;padding-top:12px;display:flex}.sla-save-row p{color:var(--muted);margin:0;font-size:8px}.setting-row{border-top:1px solid #edf0f5;justify-content:space-between;align-items:center;gap:14px;min-height:65px;display:flex}.setting-row:first-child{border-top:0}.setting-row>div:first-child{gap:3px;display:grid}.setting-row strong{font-size:10px}.setting-row small{color:var(--muted);font-size:8px}.number-control{align-items:center;gap:10px;display:flex}.number-control button{border:1px solid var(--line);background:#fff;border-radius:8px;width:28px;height:28px}.number-control strong{text-align:center;width:20px;font-size:13px}.setting-row select{width:auto;height:37px;font-size:9px}.choice-cards{grid-template-columns:1fr 1fr;gap:8px;display:grid}.choice-cards button{border:1px solid var(--line);text-align:left;background:#fafbfc;border-radius:12px;gap:6px;min-height:90px;padding:15px;display:grid}.choice-cards button.active{box-shadow:inset 3px 0 var(--blue);background:#f3f6ff;border-color:#9db5f5}.choice-cards strong{font-size:10px}.choice-cards span{color:var(--muted);font-size:8px;line-height:1.45}.toggle-list{display:grid}.toggle-list label{border-top:1px solid #edf0f5;justify-content:space-between;align-items:center;gap:14px;min-height:52px;display:flex}.toggle-list label:first-child{border-top:0}.toggle-list label>span{gap:2px;display:grid}.toggle-list strong{font-size:9px}.toggle-list small{color:var(--muted);font-size:7px}.toggle-list input{accent-color:var(--blue)}.connection-card{background:#f0faf6;border-radius:12px;grid-template-columns:9px 1fr auto;align-items:center;gap:11px;padding:14px;display:grid}.connection-card i{background:var(--green);border-radius:50%;width:8px;height:8px;box-shadow:0 0 0 5px #0b9b6b1a}.connection-card div{gap:3px;display:grid}.connection-card strong{font-size:9px}.connection-card small{color:var(--muted);font-size:7px}.connection-card>span{color:var(--green);font-size:8px;font-weight:900}.reporting-window-settings{gap:12px;display:grid}.reporting-window-settings>div:first-child{background:#f5f8ff;border-radius:12px;gap:5px;padding:14px;display:grid}.reporting-window-settings>div:first-child span{color:var(--blue);font-size:8px;font-weight:900}.reporting-window-settings>div:first-child strong{letter-spacing:-.04em;font-size:20px}.reporting-window-settings p{color:var(--muted);margin:0;font-size:8px;line-height:1.55}.reporting-window-settings label{color:var(--muted);gap:5px;font-size:8px;font-weight:900;display:grid}.reporting-window-settings input{border:1px solid var(--line);width:100%;height:38px;color:var(--ink);background:#fff;border-radius:9px;padding:0 10px;font-size:10px;font-weight:850}.reporting-window-settings>small{color:var(--muted);font-size:8px}.network-breadcrumb{align-items:center;gap:7px;padding:0 0 15px;display:flex;overflow-x:auto}.network-breadcrumb button,.network-breadcrumb span{background:var(--blue-soft);color:var(--blue);border:0;border-radius:99px;flex:none;padding:7px 10px;font-size:8px;font-weight:900}.network-breadcrumb button:after{content:"›";color:#91a7df;padding-left:8px}.network-breadcrumb span{color:#fff;background:var(--navy)}.network-filters{border:1px solid var(--line);background:#fafbfc;border-radius:12px;grid-template-columns:repeat(3,minmax(150px,1fr));gap:9px;margin:-4px 0 15px;padding:12px;display:grid}.network-filters>label{color:var(--muted);gap:5px;font-size:8px;font-weight:900;display:grid}.network-filters>label>input,.network-filters>label>select,.network-day-input input{border:1px solid var(--line);width:100%;height:36px;color:var(--ink);background:#fff;border-radius:9px;outline:0;padding:0 10px;font-size:9px;font-weight:800}.network-filters>label>input:focus,.network-filters>label>select:focus,.network-day-input input:focus{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed1a}.network-filters>p{color:var(--muted);grid-column:1/-1;margin:1px 0 0;font-size:8px}.network-day-input{grid-template-columns:1fr auto;align-items:center;gap:7px;display:grid}.network-day-input small{color:var(--ink);font-size:8px}.network-checkbox-filter{border:1px solid var(--line);background:#fff;border-radius:10px;min-width:0;margin:0;padding:9px 10px}.network-checkbox-filter legend{color:var(--muted);padding:0 4px;font-size:8px;font-weight:900}.network-checkbox-filter>label,.network-checkbox-filter>div>label{color:var(--ink);align-items:center;gap:6px;margin:3px 12px 3px 0;font-size:8px;font-weight:800;display:inline-flex}.network-checkbox-filter input{width:14px;height:14px;accent-color:var(--blue);margin:0}.network-checkbox-filter.flag-filter{grid-column:1/-1}.network-checkbox-filter button{color:var(--blue);background:var(--blue-soft);border:0;border-radius:6px;margin-top:5px;padding:5px 7px;font-size:7px;font-weight:900}.flag-filter-help{color:var(--muted);margin:2px 0 8px;font-size:8px}.flag-action-list{grid-template-columns:repeat(3,minmax(0,1fr));gap:7px;display:grid}.flag-action-row{background:#fafbfc;border:1px solid #e4e8f0;border-radius:9px;gap:7px;min-width:0;padding:8px;display:grid}.flag-action-row>strong{text-overflow:ellipsis;min-width:0;font-size:8px;overflow:hidden}.flag-action-row>div{grid-template-columns:repeat(3,1fr);gap:3px;display:grid}.flag-action-row button{color:#69758d;border:1px solid var(--line);background:#fff;margin:0}.flag-action-row button.include[aria-pressed=true]{color:#08724f;background:#eaf8f2;border-color:#92d4bc}.flag-action-row button.exclude[aria-pressed=true]{color:#b42332;background:#fff0f1;border-color:#efb5bb}.flag-action-row button.only[aria-pressed=true]{color:#fff;border-color:var(--blue);background:var(--blue)}.network-checkbox-filter .clear-flag-rules{margin-top:9px}.network-refresh-banner{color:#244fb9;background:#f3f6ff;border:1px solid #cbd8fb;border-radius:10px;align-items:center;gap:10px;margin:0 0 12px;padding:10px 12px;display:flex}.network-refresh-banner>i{border:2px solid #dbe4fb;border-top-color:var(--blue);border-radius:50%;flex:none;width:17px;height:17px;animation:.8s linear infinite spin}.network-refresh-banner>span{gap:2px;display:grid}.network-refresh-banner strong{font-size:9px}.network-refresh-banner small{color:#7184b7;font-size:8px}.network-results{transition:opacity .18s,filter .18s}.network-results.updating{opacity:.48;filter:saturate(.65)}@keyframes spin{to{transform:rotate(360deg)}}.network-summary{grid-template-columns:repeat(4,minmax(130px,1fr));gap:8px;margin-bottom:17px;display:grid}.network-summary>div{border:1px solid var(--line);background:#fafbfc;border-radius:12px;align-content:center;gap:4px;min-height:83px;padding:13px;display:grid}.network-summary span{color:var(--muted);letter-spacing:.01em;font-size:8px;font-weight:900}.network-summary strong{letter-spacing:-.04em;font-size:21px}.network-summary small{color:var(--muted);font-size:7px}.network-summary .attention{background:#fff3f4;border-color:#f0c6ca}.network-summary .attention strong{color:var(--red)}.shipment-network-workspace{max-width:1720px}.shipment-network-intro{align-items:flex-start}.shipment-network-description{max-width:720px;color:var(--muted);margin:12px 0 0;font-size:10px;line-height:1.6}.shipment-cohort-bar{z-index:20;background:#fff;border:1px solid #d6def0;border-radius:13px;align-items:center;gap:12px;min-width:0;min-height:58px;margin-bottom:10px;padding:8px 10px;display:flex;position:relative;box-shadow:0 6px 20px #1c294709}.cohort-compact-stats{align-items:stretch;gap:3px;min-width:0;display:flex}.cohort-compact-stats>span{border-left:1px solid #e8ebf1;gap:2px;min-width:78px;padding:6px 9px;display:grid}.cohort-compact-stats>span:first-child{border-left:0}.cohort-compact-stats>span.selected{background:var(--blue-soft);border-left:0;border-radius:8px}.cohort-compact-stats small{color:var(--muted);white-space:nowrap;font-size:8px;font-weight:850}.cohort-compact-stats strong{color:var(--ink);letter-spacing:-.03em;font-size:13px}.cohort-compact-stats .selected small,.cohort-compact-stats .selected strong{color:var(--blue)}.cohort-filter-actions{align-items:center;gap:7px;margin-left:auto;display:flex}.shipment-toggle{border:1px solid var(--line);background:#f4f6f9;border-radius:9px;min-width:0;margin:0;padding:3px;display:flex}.shipment-toggle button{color:#68738a;white-space:nowrap;background:0 0;border:0;border-radius:7px;min-height:31px;padding:0 9px;font-size:9px;font-weight:900}.shipment-toggle button.selected{color:#fff;background:var(--blue);box-shadow:0 4px 10px #2f66ed33}.network-period-filter{align-items:end;gap:5px;min-width:128px;display:flex}.network-period-filter>label{color:var(--muted);gap:3px;font-size:7px;font-weight:900;display:grid}.network-period-filter select,.network-period-filter input{border:1px solid var(--line);color:#344056;background:#fff;border-radius:8px;outline:0;min-width:0;height:35px;padding:0 8px;font-size:9px;font-weight:850}.network-period-filter select{min-width:128px}.network-period-filter select:focus,.network-period-filter input:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed1a}.network-period-filter>div{gap:4px;display:flex}.network-period-filter input{width:118px}.compact-flag-filter{position:relative}.compact-flag-filter>summary{border:1px solid var(--line);color:#58647a;cursor:pointer;white-space:nowrap;background:#fff;border-radius:9px;align-items:center;min-height:35px;padding:0 11px;font-size:9px;font-weight:900;list-style:none;display:flex}.compact-flag-filter>summary::-webkit-details-marker{display:none}.compact-flag-filter>summary.active{color:#174fcf;background:#eaf0ff;border-color:#9fb7f3;box-shadow:0 0 0 2px #2f66ed14}.compact-flag-filter>summary.active:before{content:"⚑";color:var(--blue);margin-right:6px;font-size:10px;line-height:1}.compact-flag-filter>summary>i{width:14px;height:14px;color:var(--blue);background:#fff;border:1px solid #c9d5ef;border-radius:50%;justify-content:center;align-items:center;margin-left:5px;font-size:7px;font-style:normal;line-height:1;display:inline-flex}.compact-flag-filter[open]>summary{color:var(--blue);background:var(--blue-soft);border-color:#b9c8ef}.compact-flag-filter>div{z-index:80;background:#fff;border:1px solid #d8dfec;border-radius:12px;width:min(560px,100vw - 48px);max-height:430px;padding:12px;position:absolute;top:calc(100% + 7px);right:0;overflow-y:auto;box-shadow:0 18px 45px #17233e2e}.compact-flag-filter>div>header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:9px;display:flex}.compact-flag-filter>div>header span{color:var(--ink);font-size:8px;font-weight:900}.compact-flag-filter>div>header button{color:var(--blue);background:var(--blue-soft);border:0;border-radius:6px;padding:5px 7px;font-size:6px;font-weight:900}.compact-flag-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;display:grid}.compact-flag-list>div{background:#fafbfc;border:1px solid #e5e9f0;border-radius:9px;gap:6px;min-width:0;padding:8px;display:grid;position:relative}.compact-flag-list>div.has-rule{background:#f3f6ff;border-color:#b9c8ef}.compact-flag-list>div.has-rule:before{content:"";background:var(--blue);border-radius:50%;width:5px;height:5px;position:absolute;top:8px;right:8px;box-shadow:0 0 0 3px #2f66ed1a}.compact-flag-list>div>span{align-items:center;gap:7px;min-width:0;display:flex}.compact-flag-list>div>span strong{text-overflow:ellipsis;white-space:nowrap;font-size:7px;overflow:hidden}.compact-flag-list>div>span small{color:var(--muted);margin-left:auto;font-size:6px}.compact-flag-list>div>div{grid-template-columns:repeat(3,1fr);gap:3px;display:grid}.compact-flag-list button{border:1px solid var(--line);color:#6d778a;background:#fff;border-radius:6px;min-height:25px;padding:0 4px;font-size:6px;font-weight:900}.compact-flag-list button.active.add{color:#08724f;background:#eaf8f2;border-color:#90d0b8}.compact-flag-list button.active.remove{color:var(--red);background:#fff0f1;border-color:#efb5bb}.compact-flag-list button.active.only{color:#fff;border-color:var(--blue);background:var(--blue)}.compact-flag-list>p{color:var(--muted);text-align:center;grid-column:1/-1;margin:10px 0;font-size:8px}.cohort-id-action{color:#fff;background:var(--navy);white-space:nowrap;border:0;border-radius:9px;min-height:35px;padding:0 11px;font-size:9px;font-weight:900}.cohort-id-action:disabled{opacity:.48}.cohort-loading{color:var(--blue);white-space:nowrap;align-items:center;gap:5px;font-size:7px;font-weight:900;display:inline-flex}.cohort-loading i{border:2px solid #dbe4fb;border-top-color:var(--blue);border-radius:50%;width:13px;height:13px;animation:.8s linear infinite spin}.cohort-copy-message{color:#08724f;background:#edfaf5;border:1px solid #a8dbc7;border-radius:8px;margin:0;padding:7px 9px;font-size:7px;font-weight:850;position:absolute;top:calc(100% + 5px);right:0;box-shadow:0 8px 22px #184f3b1f}.shipment-overview-dashboard{border:1px solid var(--line);background:linear-gradient(#fff 0%,#fbfcff 100%);border-radius:18px;align-content:start;gap:12px;min-height:610px;padding:20px;transition:opacity .18s;display:grid;box-shadow:0 14px 40px #1c29470e}.shipment-overview-dashboard.updating{opacity:.58}.verification-workspace{flex-direction:column;gap:18px;display:flex}.verification-hero{color:#fff;background:linear-gradient(125deg,#111d32,#253653);border-radius:22px;justify-content:space-between;align-items:flex-end;gap:24px;padding:26px 28px;display:flex;box-shadow:0 18px 44px #101b302e}.verification-hero h2{letter-spacing:-.035em;max-width:760px;margin:5px 0 9px;font-size:30px}.verification-hero p:last-child{color:#c8d0df;max-width:760px;margin:0;line-height:1.55}.verification-stat{text-align:center;background:#ffffff14;border:1px solid #ffffff2e;border-radius:16px;min-width:150px;padding:18px}.verification-stat strong{color:#ff8a34;font-size:38px;display:block}.verification-stat span{color:#d9dfeb;font-size:12px}.verification-notice{color:#17683a;background:#edf9f2;border:1px solid #bfe5ce;border-radius:12px;padding:13px 16px;font-weight:700}.verification-columns{grid-template-columns:340px minmax(0,1fr);gap:18px;min-height:680px;display:grid}.verification-queue,.verification-case{overflow:hidden}.verification-queue>header{border-bottom:1px solid #e7e9ee;justify-content:space-between;align-items:center;padding:20px;display:flex}.verification-queue header p,.case-heading p,.agent-call p{color:#f47a20;text-transform:uppercase;letter-spacing:.11em;margin:0;font-size:11px;font-weight:800}.verification-queue header h3{margin:4px 0 0}.verification-queue header button{cursor:pointer;background:#fff;border:1px solid #e1e5eb;border-radius:9px;width:36px;height:36px}.queue-group>p{color:#7a8495;text-transform:uppercase;letter-spacing:.1em;margin:18px 18px 8px;font-size:11px;font-weight:800}.queue-group>button{text-align:left;cursor:pointer;background:#fff;border:0;border-left:3px solid #0000;grid-template-columns:40px 1fr 10px;align-items:center;gap:10px;width:100%;padding:12px 16px;display:grid}.queue-group>button:hover,.queue-group>button.active{background:#fff8f2;border-left-color:#f47a20}.queue-avatar{color:#d95f0b;background:#fff0e3;border-radius:11px;place-items:center;width:38px;height:38px;font-weight:900;display:grid}.queue-group button strong,.queue-group button small{display:block}.queue-group button small{color:#7a8495;margin-top:3px;font-size:10px}.status-dot{background:#f5a45e;border-radius:50%;width:8px;height:8px}.status-dot.agent_assigned,.status-dot.in_call{background:#30a46c}.verification-empty,.verification-blank{text-align:center;color:#7a8495;padding:42px 24px}.verification-blank{flex-direction:column;justify-content:center;align-items:center;min-height:600px;display:flex}.verification-blank>span{color:#f47a20;background:#fff1e5;border-radius:20px;place-items:center;width:70px;height:70px;font-size:22px;font-weight:900;display:grid}.verification-blank h3{color:#202a3b;margin:18px 0 6px}.case-heading{border-bottom:1px solid #e7e9ee;justify-content:space-between;align-items:flex-start;gap:20px;padding-bottom:20px;display:flex}.case-heading h3{margin:5px 0;font-size:25px}.case-heading span{color:#6e7889;font-size:13px}.case-status{color:#c45208;text-transform:uppercase;letter-spacing:.08em;background:#fff1e5;border-radius:999px;padding:7px 10px;font-size:10px}.identity-grid{grid-template-columns:210px 1fr;gap:24px;padding:24px 0;display:grid}.identity-photo{color:#8a93a2;background:#eff1f5;border-radius:18px;place-items:center;height:235px;display:grid;overflow:hidden}.identity-photo img{object-fit:cover;width:100%;height:100%}.identity-grid dl{grid-template-columns:1fr 1fr;gap:12px;margin:0;display:grid}.identity-grid dl div{background:#fafbfc;border:1px solid #e7e9ee;border-radius:12px;padding:13px}.identity-grid dt{color:#7a8495;text-transform:uppercase;letter-spacing:.08em;font-size:10px}.identity-grid dd{margin:5px 0 0;font-weight:750}.claim-panel{background:#fff7ef;border:1px solid #ffe0c4;border-radius:14px;justify-content:space-between;align-items:center;gap:20px;padding:18px;display:flex}.claim-panel p{color:#74553e;margin:0;font-size:13px;line-height:1.45}.claim-panel button,.call-header button{white-space:nowrap;color:#fff;cursor:pointer;background:#f47a20;border:0;border-radius:10px;padding:12px 16px;font-weight:800}.agent-call{border:1px solid #dde2e9;border-radius:16px;margin-top:8px;overflow:hidden}.call-header{justify-content:space-between;align-items:center;padding:14px 16px;display:flex}.call-header strong{margin-top:3px;display:block}.call-header .leave{color:#263044;background:#eef0f4}.agent-video-stage{background:#111827;height:360px;position:relative;overflow:hidden}.agent-video-stage video:first-child{object-fit:cover;width:100%;height:100%}.agent-video-stage video:nth-child(2){object-fit:cover;background:#263044;border:2px solid #fff;border-radius:12px;width:130px;height:170px;position:absolute;bottom:12px;right:12px}.agent-video-stage>span{color:#aeb7c6;text-align:center;pointer-events:none;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.inline-error{color:#a32626;margin:10px}.decision-bar{justify-content:flex-end;gap:10px;padding-top:20px;display:flex}.decision-bar button,.reject-form button{cursor:pointer;border:0;border-radius:10px;padding:12px 18px;font-weight:800}.decision-bar .approve{color:#fff;background:#168753}.decision-bar .reject,.reject-form .reject{color:#a32626;background:#fff0f0}.reject-form{background:#fff8f8;border:1px solid #ffd0d0;border-radius:14px;margin-top:20px;padding:18px}.reject-form label{flex-direction:column;gap:8px;font-weight:800;display:flex}.reject-form textarea{resize:vertical;min-height:95px;font:inherit;border:1px solid #e0c5c5;border-radius:10px;padding:12px}.reject-form>div{justify-content:flex-end;gap:9px;margin-top:12px;display:flex}.verification-access-button{color:#fff;cursor:pointer;background:#ffffff1a;border:1px solid #ffffff47;border-radius:10px;margin-top:18px;padding:10px 13px;font-weight:750}.verification-modal-backdrop{z-index:1000;background:#0c142294;place-items:center;padding:22px;display:grid;position:fixed;inset:0}.verification-access-modal{background:#fff;border-radius:20px;width:min(620px,100%);max-height:85vh;padding:24px;overflow:auto;box-shadow:0 30px 90px #00000040}.verification-access-modal>header{justify-content:space-between;align-items:start;display:flex}.verification-access-modal h3{margin:3px 0;font-size:24px}.verification-access-modal>header>button{cursor:pointer;background:0 0;border:0;font-size:28px}.verification-access-modal>p{color:#697386}.access-add-row{grid-template-columns:1fr 120px 80px;gap:8px;margin:20px 0;display:grid}.access-add-row input,.access-add-row select{border:1px solid #dce1e8;border-radius:9px;min-height:42px;padding:0 10px}.access-add-row button{color:#fff;background:#f47a20;border:0;border-radius:9px;font-weight:800}.agent-directory{flex-direction:column;display:flex}.agent-directory>div{border-top:1px solid #edf0f3;grid-template-columns:1fr 80px 80px;align-items:center;gap:10px;padding:12px 0;display:grid}.agent-directory span strong,.agent-directory span small{display:block}.agent-directory span small{color:#7b8492;margin-top:2px}.agent-directory b{color:#526070;font-size:11px}.agent-directory button{color:#a32626;cursor:pointer;background:#fff0f0;border:0;border-radius:8px;padding:8px}@media (width<=1000px){.verification-columns{grid-template-columns:1fr}.verification-queue{max-height:430px;overflow:auto}.identity-grid{grid-template-columns:170px 1fr}}@media (width<=680px){.verification-hero{flex-direction:column;align-items:flex-start}.verification-stat{width:100%}.identity-grid{grid-template-columns:1fr}.identity-photo{height:300px}.identity-grid dl{grid-template-columns:1fr}.claim-panel{flex-direction:column;align-items:stretch}.decision-bar,.case-heading{flex-direction:column}.agent-video-stage{height:280px}.access-add-row{grid-template-columns:1fr}.agent-directory>div{grid-template-columns:1fr auto}}.verification-dashboard{background:#f2f4f8}.verification-dashboard .topbar{background:#fffffff0}.verification-workspace{gap:15px;max-width:1480px;padding-top:24px}.verification-hero{background:radial-gradient(circle at 92% 8%,#2f66ed8c,#0000 31%),radial-gradient(circle at 78% 120%,#f47a2047,#0000 33%),linear-gradient(135deg,#06143e,#0b255f);border-radius:24px;align-items:stretch;min-height:270px;padding:34px 36px;position:relative;overflow:hidden;box-shadow:0 22px 55px #0718482e}.verification-hero:after{content:"";border:1px solid #ffffff1a;border-radius:50%;width:430px;height:430px;position:absolute;top:-180px;right:-90px;box-shadow:0 0 0 65px #ffffff07,0 0 0 130px #ffffff05}.verification-hero-copy{z-index:2;max-width:850px;position:relative}.verification-hero .eyebrow{color:#ff9c4f}.verification-hero h2{letter-spacing:-.055em;max-width:780px;margin:6px 0 12px;font-size:clamp(32px,3.4vw,50px);line-height:1}.verification-hero-copy>p:not(.eyebrow){color:#bcc8e4;max-width:760px;font-size:12px;line-height:1.65}.verification-flow{gap:9px;margin:24px 0 0;padding:0;list-style:none;display:flex}.verification-flow li{background:#ffffff0f;border:1px solid #ffffff1c;border-radius:12px;grid-template-columns:30px 1fr;align-items:center;gap:9px;min-width:160px;padding:10px 12px;display:grid}.verification-flow li>b{color:#ffd0a9;background:#f47a202e;border-radius:9px;place-items:center;width:28px;height:28px;font-size:9px;display:grid}.verification-flow li span{gap:2px;display:grid}.verification-flow li strong{color:#fff;font-size:10px}.verification-flow li small{color:#91a3cc;font-size:8px}.verification-stat{z-index:2;text-align:left;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-color:#ffffff26;border-radius:18px;align-content:center;justify-items:start;min-width:190px;padding:24px;display:grid;position:relative}.verification-stat>span{color:#a9b8d9;letter-spacing:.1em;text-transform:uppercase;font-size:9px;font-weight:900}.verification-stat strong{color:#fff;letter-spacing:-.07em;margin:10px 0 4px;font-size:58px;line-height:.9}.verification-stat small{color:#c7d0e4;font-size:10px}.verification-stat i{background:#3dd69d;border-radius:50%;width:8px;height:8px;position:absolute;top:18px;right:18px;box-shadow:0 0 0 6px #3dd69d1c}.verification-availability{z-index:2;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#ffffff14;border:1px solid #ffffff26;border-radius:18px;flex:0 0 245px;align-content:center;justify-items:start;gap:8px;width:245px;padding:24px;display:grid;position:relative}.verification-availability>span{color:#a9b8d9;letter-spacing:.1em;text-transform:uppercase;font-size:9px;font-weight:900}.verification-availability>strong{color:#fff;letter-spacing:-.04em;font-size:28px}.verification-availability>small{color:#c7d0e4;font-size:10px;line-height:1.45}.verification-availability>i{background:#3dd69d;border-radius:50%;width:8px;height:8px;position:absolute;top:18px;right:18px;box-shadow:0 0 0 6px #3dd69d1c}.verification-availability.offline>i{background:#ff8a72;box-shadow:0 0 0 6px #ff8a721f}.ringtone-volume-control{border-top:1px solid #ffffff21;gap:7px;width:100%;margin-top:5px;padding-top:12px;display:grid}.ringtone-volume-control>div{justify-content:space-between;align-items:center;gap:10px;display:flex}.ringtone-volume-control label,.ringtone-volume-control output{color:#d8e1f4;font-size:9px;font-weight:850}.ringtone-volume-control input{accent-color:#ff8a34;cursor:pointer;width:100%;height:4px}.ringtone-volume-control button{color:#fff;cursor:pointer;background:#ffffff1a;border:1px solid #fff3;border-radius:9px;min-height:34px;font-size:8px;font-weight:850}.ringtone-volume-control button:hover{background:#ffffff2b}.ringtone-volume-control button:disabled{cursor:wait;opacity:.65}.verification-availability>.availability-switch{color:#fff;cursor:pointer;background:#ffffff1a;border:1px solid #ffffff38;border-radius:11px;grid-template-columns:1fr 42px 1fr;align-items:center;gap:8px;width:100%;min-height:44px;margin-top:4px;padding:7px 10px;font-size:9px;font-weight:850;display:grid;position:relative}.verification-availability>.availability-switch:hover{background:#ffffff2b}.verification-availability>.availability-switch:focus-visible{outline-offset:2px;outline:3px solid #ffffff6b}.verification-availability>.availability-switch:disabled{opacity:.65;cursor:wait}.availability-switch>span:first-child{color:#ffb5a6;text-align:right}.availability-switch>span:last-of-type{color:#8ff0c5;text-align:left}.availability-switch>b{background:#8b3b3b;border:1px solid #ffffff59;border-radius:999px;width:42px;height:24px;display:block;position:relative;box-shadow:inset 0 2px 5px #0003}.availability-switch>b>i{background:#fff;border-radius:50%;width:16px;height:16px;transition:transform .2s;position:absolute;top:3px;left:3px;box-shadow:0 2px 6px #00000047}.availability-switch[aria-checked=true]>b{background:#168753}.availability-switch[aria-checked=true]>b>i{transform:translate(18px)}.availability-switch>em{color:#fff;background:#111d32e6;border-radius:10px;place-items:center;font-size:9px;font-style:normal;display:grid;position:absolute;inset:0}.verification-queue-count{color:#a9b8d9;border-top:1px solid #ffffff1f;width:100%;margin-top:3px;padding-top:10px;font-size:9px}.verification-queue-count b{color:#fff;margin-right:3px;font-size:13px}.verification-access-button{background:#ffffff14;border-color:#fff3;min-height:38px;margin-top:19px;padding:0 14px;font-size:9px}.verification-access-button:hover{background:#ffffff24}.verification-columns{grid-template-columns:330px minmax(0,1fr);gap:14px;min-height:640px}.verification-queue,.verification-case{border-color:#dfe4ec;border-radius:19px;padding:0;box-shadow:0 9px 30px #1c29470b}.verification-queue>header{background:#fbfcfe;padding:19px 18px}.verification-queue header h3{color:var(--navy);letter-spacing:-.03em;font-size:17px}.verification-queue header button{color:var(--navy);border-radius:10px;width:44px;height:44px;transition:transform .18s,border-color .18s}.verification-queue header button:hover{border-color:#bec7d7;transform:rotate(20deg)}.queue-group>p{margin-top:16px}.queue-group>button{border-left-width:0;border-right:3px solid #0000;min-height:66px;padding:11px 15px}.queue-group>button:hover,.queue-group>button.active{border-left-color:#0000;border-right-color:var(--orange);background:#fff8f2}.queue-group>button:focus-visible{outline-offset:-3px;outline:3px solid #2f66ed2e}.queue-avatar{border-radius:12px}.verification-blank{min-height:580px}.verification-blank>span{background:#fff7f0;border:1px solid #f9d5b8}.verification-blank h3{letter-spacing:-.025em;margin-bottom:8px;font-size:19px}.verification-blank p{max-width:370px;margin:0;line-height:1.6}.case-detail{padding:28px}.case-heading h3{color:var(--navy);letter-spacing:-.04em;font-size:27px}.case-status{border:1px solid #f5d5bc;font-weight:850}.identity-grid{grid-template-columns:minmax(180px,230px) 1fr;gap:20px}.identity-photo{background:linear-gradient(145deg,#f7f8fa,#e9edf3);border:1px solid #e0e5ed;height:250px;position:relative}.identity-photo>small{color:#fff;-webkit-backdrop-filter:blur(7px);backdrop-filter:blur(7px);background:#071848c2;border-radius:7px;padding:6px 8px;font-size:8px;font-weight:850;position:absolute;bottom:10px;left:10px}.identity-grid dl div{background:#fbfcfe;align-content:center;min-height:70px;padding:14px;display:grid}.identity-grid dd{color:#273246}.claim-panel{border-radius:13px;padding:17px 18px}.claim-panel button,.call-header button{min-height:40px;box-shadow:0 8px 18px #f47a202e}.decision-bar{border-top:1px solid #edf0f4;padding-top:17px}.decision-bar button{min-width:145px}.decision-bar .approve{box-shadow:0 8px 18px #16875329}.decision-bar button:focus-visible,.claim-panel button:focus-visible,.call-header button:focus-visible{outline-offset:2px;outline:3px solid #2f66ed38}.verification-notice{margin:0}@media (width<=1100px){.verification-hero{padding:30px}.verification-flow li{min-width:0}.verification-columns{grid-template-columns:300px minmax(0,1fr)}}@media (width<=900px){.verification-columns{grid-template-columns:1fr}.verification-queue{max-height:400px;overflow:auto}.verification-hero{flex-direction:column}.verification-stat,.verification-availability{flex-basis:auto;width:100%;min-height:120px}}@media (width<=680px){.verification-workspace{padding:17px}.verification-hero{border-radius:19px;min-height:0;padding:25px 21px}.verification-hero h2{font-size:34px}.verification-flow{grid-template-columns:1fr;display:grid}.verification-stat,.verification-availability{min-height:105px}.verification-stat strong{font-size:45px}.case-detail{padding:20px}.identity-grid{grid-template-columns:1fr}.identity-photo{height:310px}.decision-bar button{width:100%}}.shipment-overview-heading{justify-content:space-between;align-items:end;gap:18px;display:flex}.shipment-overview-heading p,.shipment-performance-heading p,.shipment-attention-section header p{color:var(--blue);margin:0 0 5px;font-size:9px;font-weight:900}.shipment-overview-heading h2{letter-spacing:-.04em;margin:0;font-size:22px}.shipment-overview-heading h2,.shipment-performance-heading h3,.shipment-attention-section h3,.shipment-attention-lists h4,.shipment-delivery-kpi span,.shipment-operational-kpi>span{align-items:center;gap:5px;display:flex}.shipment-info-hint{flex:0 0 15px;justify-content:center;align-items:center;width:15px;height:15px;display:inline-flex;position:relative}.shipment-info-hint>button{width:15px;height:15px;color:var(--blue);cursor:pointer;background:#f5f8ff;border:1px solid #c9d5ef;border-radius:50%;outline:none;justify-content:center;align-items:center;padding:0;font-size:8px;font-weight:950;line-height:1;display:inline-flex}.shipment-info-hint>button:hover,.shipment-info-hint>button:focus-visible,.shipment-info-hint.open>button{color:#fff;border-color:var(--blue);background:var(--blue);box-shadow:0 0 0 3px #2f66ed1f}.shipment-info-popover{z-index:300;text-align:left;letter-spacing:0;pointer-events:none;border:1px solid #d8dfec;border-radius:9px;padding:10px 11px;line-height:1.5;position:fixed;box-shadow:0 12px 30px #101b3338;color:#eaf0ff!important;background:#101b33!important;font-size:8px!important;font-weight:700!important;display:block!important}.shipment-info-popover.above{transform:translateY(-100%)}.shipment-delivery-kpi .shipment-info-hint>button{color:#fff;background:#ffffff1f;border-color:#ffffff61}.shipment-delivery-kpi .shipment-info-hint>button:hover,.shipment-delivery-kpi .shipment-info-hint>button:focus-visible,.shipment-delivery-kpi .shipment-info-hint.open>button{color:var(--navy);background:#fff;border-color:#fff}.shipment-performance-controls{flex-wrap:wrap;justify-content:flex-end;align-items:end;gap:7px;min-width:310px;display:flex}.shipment-performance-controls label{color:#6b7589;gap:4px;font-size:8px;font-weight:900;display:grid}.shipment-performance-controls select,.shipment-performance-controls input{color:#263249;min-height:32px;font:inherit;background:#fff;border:1px solid #d8dfeb;border-radius:8px;padding:0 9px;font-size:8px;font-weight:850}.shipment-performance-controls select{min-width:135px}.shipment-performance-dates{gap:6px;display:flex}.shipment-performance-controls>small{color:var(--muted);text-align:right;flex-basis:100%;justify-content:flex-end;align-items:center;gap:5px;font-size:8px;line-height:1.4;display:flex}.shipment-scope-path{background:#f5f8ff;border:1px solid #d7e1f8;border-radius:10px;align-items:center;gap:8px;min-height:38px;padding:7px 10px;display:flex}.shipment-scope-path>span{color:var(--blue);text-transform:uppercase;letter-spacing:.06em;flex:none;font-size:8px;font-weight:900}.shipment-scope-path nav{align-items:center;gap:4px;min-width:0;display:flex;overflow-x:auto}.shipment-scope-path nav>span{white-space:nowrap;align-items:center;gap:4px;display:inline-flex}.shipment-scope-path nav i{color:#9aa7bd;font-size:11px;font-style:normal}.shipment-scope-path nav button{color:var(--blue);white-space:nowrap;background:0 0;border:0;border-radius:6px;padding:4px 6px;font-size:9px;font-weight:850}.shipment-scope-path nav button:hover:not(:disabled){color:#fff;background:var(--blue)}.shipment-scope-path nav button:disabled{color:#30405f;cursor:default}.shipment-scope-path .shipment-scope-reset{color:#fff;background:var(--blue);white-space:nowrap;border:0;border-radius:7px;flex:none;margin-left:auto;padding:6px 9px;font-size:8px;font-weight:900}.shipment-scope-path.compact{background:#fff;border-color:#efdfe2;min-height:32px;padding:5px 8px}.shipment-scope-path.compact .shipment-scope-reset{padding-block:5px}.shipment-overview-kpis{grid-template-columns:minmax(250px,1.25fr) repeat(3,minmax(145px,1fr));gap:8px;display:grid}.shipment-delivery-kpi,.shipment-operational-kpi{border-radius:15px;min-height:145px}.shipment-delivery-kpi{color:#fff;background:radial-gradient(circle at 88% 10%,#2f66edbd,#0000 48%),linear-gradient(145deg,#071848,#0a2267);grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:8px;padding:12px 14px;display:grid;box-shadow:0 13px 26px #0718482b;container-type:inline-size}.shipment-delivery-kpi>div:first-child{gap:4px;display:grid}.shipment-delivery-kpi span,.shipment-operational-kpi>span{font-size:9px;font-weight:900}.shipment-delivery-kpi>div:first-child>span{color:#a8bdf1}.shipment-delivery-kpi strong,.shipment-operational-kpi strong{letter-spacing:-.055em;align-items:baseline;gap:4px;display:flex}.shipment-delivery-kpi>div:first-child>strong{font-size:36px}.shipment-delivery-kpi strong small,.shipment-operational-kpi strong small{letter-spacing:0;font-size:10px}.shipment-delivery-kpi p,.shipment-operational-kpi p{margin:0;font-size:9px;line-height:1.5}.shipment-delivery-kpi p{color:#93a9df}.shipment-delivery-meta{grid-template-columns:auto minmax(72px,1fr);align-items:center;gap:8px 9px;min-width:225px;display:grid}.shipment-delivery-meta>b{text-align:center;border-radius:9px;min-width:45px;padding:6px 5px;font-size:12px}.shipment-delivery-meta>b.healthy,.shipment-performance-rows i.healthy{color:#08724f;background:#dff7ee}.shipment-delivery-meta>b.watch,.shipment-performance-rows i.watch{color:#94610c;background:#fff0cf}.shipment-delivery-meta>b.critical,.shipment-performance-rows i.critical{color:#b92f3d;background:#ffe2e5}.shipment-delivery-meta>span{color:#fff;gap:3px;font-size:9px;font-weight:900;display:grid}.shipment-delivery-meta small{color:#a9b9e1;font-size:8px;font-weight:700}@container (width<=520px){.shipment-delivery-kpi>div:first-child,.shipment-delivery-meta{grid-column:1/-1}.shipment-delivery-kpi>div:first-child>span{white-space:nowrap}.shipment-delivery-meta{grid-template-columns:auto minmax(70px,1fr) auto minmax(70px,1fr);align-self:start;width:100%;min-width:0}}@container (width<=270px){.shipment-delivery-meta{grid-template-columns:auto minmax(0,1fr)}}.shipment-operational-kpi{cursor:help;background:#fff;border:1px solid #dce2ed;align-content:center;gap:7px;padding:17px;display:grid;box-shadow:0 8px 20px #1c294709}.shipment-operational-kpi>span{color:#657087}.shipment-operational-kpi strong{color:var(--navy);font-size:32px}.shipment-operational-kpi p{color:var(--muted)}.shipment-performance-strip{background:#f7f9fd;border:1px solid #dce2ed;border-radius:15px;grid-template-columns:180px minmax(0,1fr);gap:12px;min-width:0;padding:14px;display:grid}.shipment-performance-heading{border-right:1px solid var(--line);align-content:space-between;gap:12px;padding-right:12px;display:grid}.shipment-performance-heading h3,.shipment-attention-section h3{letter-spacing:-.03em;margin:0;font-size:15px}.shipment-performance-heading>div:last-child{background:#eef1f6;border-radius:8px;gap:3px;padding:3px;display:flex}.shipment-performance-heading button{color:#707b90;background:0 0;border:0;border-radius:7px;flex:1;min-height:31px;padding:0 8px;font-size:8px;font-weight:900}.shipment-performance-heading button[aria-selected=true]{color:#fff;background:var(--blue)}.shipment-performance-rows{gap:6px;min-width:0;display:flex;overflow-x:auto}.shipment-performance-tile{min-width:210px;min-height:96px;color:inherit;text-align:left;background:#fff;border:1px solid #e0e5ef;border-radius:11px;flex:1 0 210px;grid-template-rows:auto auto;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:6px 9px;padding:12px;display:grid;position:relative}.shipment-performance-tile:hover,.shipment-performance-tile:focus-within{z-index:20;border-color:#b5c7f5;box-shadow:0 5px 14px #2f66ed14}.shipment-performance-select{z-index:1;border-radius:inherit;cursor:pointer;background:0 0;border:0;width:100%;padding:0;position:absolute;inset:0}.shipment-performance-select:focus-visible{outline:2px solid var(--blue);outline-offset:1px}.shipment-performance-tile-copy{z-index:2;pointer-events:none;grid-row:1/3;gap:5px;min-width:0;display:grid;position:relative}.shipment-performance-parameter{z-index:2;pointer-events:none;align-items:center;gap:5px;min-width:0;display:flex;position:relative}.shipment-performance-parameter>.shipment-info-hint{pointer-events:auto;flex:0 0 15px}.shipment-performance-days{grid-area:1/2}.shipment-performance-sla{grid-area:2/2}.shipment-performance-rows strong{text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.shipment-performance-rows small{color:var(--muted);font-size:8px}.shipment-performance-days>b{color:var(--navy);font-size:14px}.shipment-performance-sla>i{text-align:center;border-radius:7px;min-width:41px;padding:4px 6px;font-size:8px;font-style:normal;font-weight:900}.shipment-performance-empty{min-height:90px;color:var(--muted);align-content:center;gap:4px;padding:14px;display:grid}.shipment-performance-empty strong{color:#44506a;font-size:10px}.shipment-performance-empty span{max-width:460px;font-size:8px;line-height:1.5}.shipment-attention-section{background:linear-gradient(#fffafb,#fff);border:1px solid #f0d2d5;border-radius:15px;gap:11px;padding:14px;display:grid}.shipment-attention-section>header{justify-content:space-between;align-items:end;gap:14px;display:flex}.shipment-attention-totals{align-items:stretch;gap:5px;display:flex}.shipment-attention-totals>span{color:#7c5660;background:#fff;border-radius:9px;align-items:center;gap:5px;padding:8px 10px;font-size:8px;font-weight:850;display:flex;box-shadow:0 4px 12px #6d353e0a}.shipment-attention-totals b{color:var(--red);font-size:11px}.shipment-attention-lists{grid-template-columns:repeat(4,minmax(210px,1fr));gap:8px;padding-bottom:2px;display:grid;overflow-x:auto}.shipment-attention-lists>article{background:#ffffffd1;border:1px solid #f1e3e5;border-radius:11px;flex-direction:column;align-items:stretch;gap:5px;min-width:0;padding:11px;display:flex}.shipment-attention-lists h4{color:#66434a;margin:0 0 3px;font-size:9px}.shipment-attention-row{min-width:0;min-height:46px;color:inherit;text-align:left;background:#fff;border:1px solid #eee4e6;border-radius:9px;justify-content:space-between;align-items:center;gap:8px;padding:9px 10px;display:flex;position:relative}.shipment-attention-row:hover,.shipment-attention-row:focus-within{z-index:20;border-color:#e7b9be}.shipment-attention-select{z-index:1;border-radius:inherit;cursor:pointer;background:0 0;border:0;width:100%;padding:0;position:absolute;inset:0}.shipment-attention-select:focus-visible{outline:2px solid var(--blue);outline-offset:1px}.shipment-attention-row-copy{z-index:2;pointer-events:none;gap:2px;min-width:0;display:grid;position:relative}.shipment-attention-row-name{align-items:center;gap:5px;min-width:0;display:flex}.shipment-attention-row-name>strong{min-width:0}.shipment-attention-row-name>.shipment-info-hint{z-index:30;pointer-events:auto}.shipment-attention-row-name .shipment-info-popover{top:calc(100% + 6px);left:-1px}.shipment-attention-lists strong{text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.shipment-attention-lists small{color:var(--muted);font-size:8px}.shipment-attention-lists .attention-day-value{z-index:2;color:var(--red);pointer-events:none;flex:none;font-size:10px;position:relative}.shipment-attention-row.attention-within{background:#fbfcff;border-color:#e4e9f2}.shipment-attention-row.attention-within>.attention-day-value{color:#63708a}.shipment-attention-lists article>p{color:var(--muted);margin:10px 0;font-size:8px}.shipment-attention-lists .shipment-attention-more{width:100%;min-width:0;min-height:34px;color:var(--blue);text-align:center;background:#f4f7ff;border:1px solid #d7e1f8;border-radius:9px;margin-top:auto;padding:7px 9px;font-size:8px;font-weight:900}.shipment-attention-lists .shipment-attention-more:hover{color:#fff;border-color:var(--blue);background:var(--blue)}.shipment-overview-dashboard .shipment-info-hint>button{border-radius:50%;flex:0 0 15px;justify-content:center;width:15px;height:15px;min-height:15px;padding:0;font-size:8px;line-height:1}.shipment-attention-lists h4 .shipment-info-hint,.shipment-attention-lists h4 .shipment-info-hint>button{flex-basis:13px;width:13px;height:13px;min-height:13px;font-size:7px}.shipment-network-layout{grid-template-columns:minmax(0,1fr) 280px;align-items:stretch;gap:14px;display:grid}.shipment-network-main{min-width:0}.shipment-network-rail{align-self:stretch;height:auto;min-height:0;position:sticky;top:88px}.shipment-module-rail{border:1px solid var(--line);background:#fafbfc;border-radius:16px;min-height:100%;padding:19px}.network-drilldown-panel{padding-top:13px}.network-drilldown-panel>.panel-header{align-items:center;margin-bottom:9px}.network-drilldown-panel>.panel-header p{margin-bottom:2px;font-size:7px}.network-drilldown-panel>.panel-header h2{font-size:13px}.network-drilldown-panel .network-breadcrumb{padding-bottom:9px}.shipment-directory-workspace{grid-template-columns:255px minmax(0,1fr);align-items:stretch;gap:14px;min-height:610px;display:grid}.shipment-directory-master{flex-direction:column;gap:8px;min-width:0;display:flex}.shipment-directory-tools{border:1px solid var(--line);background:#fafbfc;border-radius:11px;flex:none;gap:7px;padding:9px;display:grid}.shipment-directory-tools label{color:var(--muted);gap:4px;font-size:8px;font-weight:900;display:grid}.shipment-directory-tools input,.shipment-directory-tools select{border:1px solid var(--line);width:100%;min-width:0;height:34px;color:var(--ink);background:#fff;border-radius:8px;outline:0;padding:0 8px;font-size:9px;font-weight:800}.shipment-directory-tools input:focus,.shipment-directory-tools select:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed1a}.shipment-directory-list{flex-direction:column;gap:6px;max-height:565px;padding:0 5px 5px 0;display:flex;overflow-y:auto}.shipment-directory-list>button{border:1px solid var(--line);min-height:84px;color:var(--ink);text-align:left;background:#fafbfc;border-radius:11px;flex:none;align-content:space-between;gap:10px;padding:12px;display:grid}.shipment-directory-list>button:hover{background:#fff;border-color:#cad7fb}.shipment-directory-list>button.selected{color:#fff;border-color:var(--blue);background:var(--blue);box-shadow:0 8px 18px #2f66ed2e}.shipment-directory-list>button>span{gap:4px;min-width:0;display:grid}.shipment-directory-list strong{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.shipment-directory-list small{color:var(--muted);font-size:9px}.shipment-directory-list>button.selected>span small{color:#ffffffd6}.shipment-directory-no-results{color:var(--muted);text-align:center;padding:18px 10px;font-size:9px;line-height:1.5}.directory-buy-pane{border:1px solid var(--line);background:#fafbfc;border-radius:14px;min-width:0;min-height:610px;padding:14px}.directory-buy-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:end;gap:18px;padding:2px 2px 14px;display:flex}.directory-buy-header>div{gap:4px;min-width:0;display:grid}.directory-buy-header p{color:var(--blue);margin:0;font-size:9px;font-weight:900}.directory-buy-header h3{letter-spacing:-.03em;text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:16px;overflow:hidden}.directory-buy-header span{color:var(--muted);font-size:9px}.directory-buy-header .directory-buy-loading-note{color:var(--blue);font-weight:850}.directory-buy-header label{min-width:210px;color:var(--muted);gap:5px;font-size:8px;font-weight:900;display:grid}.directory-buy-header select{border:1px solid var(--line);width:100%;height:36px;color:var(--ink);background:#fff;border-radius:9px;outline:0;padding:0 9px;font-size:10px;font-weight:800}.directory-buy-header select:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed1a}.directory-buy-list{grid-template-columns:minmax(0,1fr);gap:8px;max-height:610px;padding:10px 2px 2px;display:grid;overflow-y:auto}.directory-buy-card{background:#fff;border:1px solid #e1e6ef;border-radius:11px;grid-template-columns:minmax(135px,.8fr) minmax(250px,1.55fr) auto;align-items:center;gap:13px;min-width:0;padding:12px;display:grid;box-shadow:0 5px 15px #1f2d4c09}.directory-buy-identity{gap:4px;min-width:0;display:grid}.directory-buy-identity>span{color:#7b869a;text-transform:uppercase;font-size:8px;font-weight:900}.directory-buy-identity strong{color:#2d374a;text-overflow:ellipsis;white-space:nowrap;font-size:10px;line-height:1.35;overflow:hidden}.directory-buy-short-id{width:fit-content;color:var(--navy);letter-spacing:.04em;background:#eef2fa;border-radius:5px;padding:3px 5px;font-size:8px;font-weight:950}.directory-buy-id-actions{flex-wrap:wrap;gap:4px;display:flex}.directory-buy-id-actions button{width:fit-content;max-width:100%;color:var(--blue);background:var(--blue-soft);text-overflow:ellipsis;white-space:nowrap;border:0;border-radius:5px;padding:5px 7px;font-size:8px;font-weight:900;overflow:hidden}.directory-buy-id-actions button:last-child{color:#58647a;background:#f0f2f6}.directory-buy-card dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 12px;min-width:0;margin:0;display:grid}.directory-buy-card dl>div{gap:2px;min-width:0;display:grid}.directory-buy-card dt{color:#7b869a;text-transform:uppercase;font-size:7px;font-weight:900}.directory-buy-card dd{color:#465166;text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:9px;font-weight:750;overflow:hidden}.directory-buy-card .aging-kpis{justify-content:flex-end;align-self:end}.directory-buy-empty{min-height:300px;color:var(--muted);text-align:center;place-content:center;gap:5px;padding:24px;display:grid}.directory-buy-empty strong{color:var(--ink);font-size:10px}.directory-buy-empty span{max-width:360px;font-size:8px;line-height:1.5}.directory-buy-loading{gap:8px;padding:12px 2px 2px;display:grid}.directory-buy-loading>div{color:#244fb9;background:#f4f7ff;border:1px solid #d8e2fb;border-radius:11px;align-items:center;gap:10px;min-height:56px;padding:12px;display:flex}.directory-buy-loading>div>i{border:2px solid #d9e3fb;border-top-color:var(--blue);border-radius:50%;flex:none;width:19px;height:19px;animation:.8s linear infinite spin}.directory-buy-loading>div>span{gap:3px;display:grid}.directory-buy-loading strong{font-size:9px}.directory-buy-loading small{color:#7181a8;font-size:7px}.directory-buy-skeleton{background:linear-gradient(90deg,#f7f8fa 25%,#eef1f5 45%,#f7f8fa 65%) 0 0/260% 100%;border:1px solid #e5e9f1;border-radius:11px;min-height:94px;animation:1.2s ease-in-out infinite loading-sheen}@keyframes loading-sheen{0%{background-position:100% 0}to{background-position:-100% 0}}.aging-kpis{flex-wrap:wrap;align-items:center;gap:3px;display:flex}.aging-kpis>span{border:1px solid var(--orange);color:#fff;background:var(--orange);text-align:center;cursor:help;border-radius:50%;flex:0 0 22px;place-content:center;width:22px;height:22px;display:grid;position:relative;box-shadow:0 2px 5px #ff7a1638}.aging-kpis>span:focus-visible{outline-offset:2px;outline:2px solid #111a2d}.aging-kpis>span.unknown{color:#7c879b;box-shadow:none;background:#edf0f4;border-color:#e0e4eb}.aging-kpis b{letter-spacing:-.03em;font-size:8px;line-height:1}.aging-kpis.inverse>span{color:#fff;border-color:var(--orange);background:var(--orange);box-shadow:0 2px 7px #0d1c4440}.aging-kpis.inverse>span.unknown{color:#64718a;box-shadow:none;background:#e3e7ee;border-color:#d5dbe6}.aging-tooltip{z-index:9999;color:#3f4c63;pointer-events:none;background:#fff;border:1px solid #dce3ef;border-radius:10px;gap:4px;padding:10px 12px;line-height:1.5;display:grid;position:fixed;box-shadow:0 12px 30px #101a3033}.aging-tooltip.above{transform:translateY(-100%)}.aging-tooltip strong{color:#111a2d;letter-spacing:-.01em;font-size:10px}.aging-tooltip span{font-size:8px;font-weight:700}.network-summary.network-summary-simple{grid-template-columns:minmax(220px,360px)}.shipment-cohort-banner{background:#f3f7ff;border:1px solid #c9d7fb;border-radius:14px;justify-content:space-between;align-items:center;gap:18px;margin:-4px 0 15px;padding:14px;display:flex}.shipment-cohort-banner>div{gap:4px;display:grid}.shipment-cohort-banner span{color:var(--blue);font-size:8px;font-weight:900}.shipment-cohort-banner strong{color:var(--navy);font-size:13px}.shipment-cohort-banner small{color:var(--muted);font-size:8px;line-height:1.45}.shipment-cohort-banner .primary-action{flex:none}.hierarchy-scroll{scroll-snap-type:x proximity;padding-bottom:8px;overflow-x:auto}.hierarchy-board{grid-template-columns:repeat(6,240px);align-items:stretch;gap:10px;min-width:1510px;display:grid}.hierarchy-column{border:1px solid var(--line);scroll-snap-align:start;background:#fafbfc;border-radius:14px;flex-direction:column;min-height:440px;display:flex;overflow:hidden}.hierarchy-column.pinned{z-index:8;left:var(--pin-left);position:sticky;box-shadow:12px 0 22px #1926431f}.hierarchy-column>header{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;gap:8px;min-height:67px;padding:15px;display:flex}.hierarchy-column>header p{color:var(--blue);letter-spacing:.01em;margin:0 0 4px;font-size:9px;font-weight:900}.hierarchy-column>header h3{letter-spacing:-.025em;margin:0;font-size:14px}.hierarchy-header-actions{justify-content:flex-end;align-items:center;gap:4px;min-width:0;display:flex}.hierarchy-header-actions select{color:#344056;background:#f8faff;border:1px solid #d8dfeb;border-radius:7px;width:112px;min-width:0;min-height:30px;padding:0 22px 0 7px;font-size:8px;font-weight:850}.hierarchy-pin{color:#69758c;background:#f7f9fc;border:1px solid #d9e1f2;border-radius:7px;flex:none;padding:6px 8px;font-size:7px;font-weight:900}.hierarchy-pin:hover,.hierarchy-pin.active{color:#fff;border-color:var(--blue);background:var(--blue)}.hierarchy-options{gap:5px;max-height:500px;padding:7px;display:grid;overflow-y:auto}.hierarchy-options button{width:100%;color:var(--ink);text-align:left;background:#fff;border:1px solid #0000;border-radius:10px;gap:7px;padding:11px;display:grid}.hierarchy-options button:hover{border-color:#cbd7f7;box-shadow:0 7px 18px #1e2f550f}.hierarchy-options button.selected{color:#fff;border-color:var(--blue);background:var(--blue);box-shadow:0 10px 22px #2f66ed33}.hierarchy-option-title{align-items:flex-start;gap:8px;display:flex}.hierarchy-option-title strong{text-overflow:ellipsis;min-width:0;font-size:10px;overflow:hidden}.hierarchy-option-title b{color:var(--blue);margin-left:auto;font-size:10px}.hierarchy-options button.selected .hierarchy-option-title b{color:#a9bfff}.hierarchy-option-meta{flex-wrap:wrap;gap:4px;display:flex}.hierarchy-option-meta small{color:#5f687a;background:#f0f2f6;border-radius:5px;padding:3px 5px;font-size:7px;font-weight:850}.hierarchy-option-meta small.danger{color:var(--red);background:#ffedef}.driver-sla-breakdown{background:#f7f9ff;border:1px solid #d7e1f7;border-radius:14px;grid-template-columns:minmax(220px,1fr) minmax(390px,1.35fr);align-items:center;gap:16px;margin-top:13px;padding:16px;display:grid}.driver-sla-breakdown p{color:var(--blue);margin:0 0 4px;font-size:8px;font-weight:900}.driver-sla-breakdown h3{letter-spacing:-.03em;margin:0 0 5px;font-size:15px}.driver-sla-breakdown>div:first-child>span{color:var(--muted);font-size:8px}.driver-sla-options{grid-template-columns:repeat(3,1fr);gap:6px;display:grid}.driver-sla-options button{min-height:62px;color:var(--ink);text-align:left;background:#fff;border:1px solid #dfe5f0;border-radius:10px;align-content:center;gap:5px;padding:10px 12px;display:grid}.driver-sla-options button span{color:var(--muted);font-size:8px;font-weight:800}.driver-sla-options button strong{letter-spacing:-.03em;font-size:17px}.driver-sla-options button.active{color:#fff;border-color:var(--blue);background:var(--blue);box-shadow:0 9px 20px #2f66ed2e}.driver-sla-options button.active span{color:#d8e2ff}.driver-sla-options button.active.good{border-color:var(--green);background:var(--green)}.driver-sla-options button.active.danger{border-color:var(--red);background:var(--red)}.hierarchy-options button.selected .hierarchy-option-meta small{color:#b4c1e3;background:#ffffff17}.hierarchy-options button.selected .hierarchy-option-meta small.danger{color:#ffc4ca}.hierarchy-options .aging-kpis{margin-top:1px}.hierarchy-activity{color:#7f899b;font-size:8px}.hierarchy-options button.selected .hierarchy-activity{color:#879acc}.hierarchy-column.locked{background:repeating-linear-gradient(-45deg,#fafbfc,#fafbfc 9px,#f6f7f9 9px 18px)}.hierarchy-empty{color:#747f92;text-align:center;max-width:170px;margin:auto;padding:18px;font-size:9px;line-height:1.55}.country-column{color:#fff;border-color:var(--navy);background:radial-gradient(circle at 85% 15%, #2f66ed8c, transparent 31%), var(--navy)}.country-column>header{background:0 0;border-color:#ffffff17}.country-column>header p{color:#9bb5f7}.country-total{gap:12px;margin:auto 18px;display:grid}.country-total span{color:#9bb0e3;letter-spacing:.01em;font-size:8px;font-weight:900}.country-total strong{letter-spacing:-.06em;font-size:37px}.country-total small{color:#8298cc;font-size:8px}.country-total .aging-kpis{margin-top:10px}.buy-column-summary{border-bottom:1px solid var(--line);background:#f5f7fb;gap:5px;padding:9px 10px;display:grid}.buy-column-summary-copy{gap:7px;display:grid}.buy-column-summary-copy>span:first-child{gap:3px;min-width:0;display:grid}.buy-column-copy-actions{grid-template-columns:repeat(2,minmax(0,1fr));gap:4px;display:grid}.buy-column-copy-actions button{min-width:0;color:var(--blue);white-space:nowrap;background:#fff;border:1px solid #d6e0fa;border-radius:7px;padding:6px 4px;font-size:5px;font-weight:900}.buy-column-copy-actions button:last-child{color:#fff;border-color:var(--navy);background:var(--navy)}.buy-column-copy-actions button:disabled{opacity:.5;cursor:not-allowed}.buy-column-summary strong{font-size:9px}.buy-column-summary small{color:var(--muted);font-size:8px;line-height:1.4}.buy-column-summary span{color:var(--green);font-size:8px;font-weight:850}.buy-hierarchy-options{flex-direction:column;align-items:stretch;min-height:0;max-height:560px;display:flex;overflow-y:auto}.buy-hierarchy-item{background:#fff;border:1px solid #0000;border-radius:10px;flex:none;min-height:105px;overflow:hidden}.buy-hierarchy-item.expanded{border-color:#b9caf6;box-shadow:0 8px 18px #1e2f5514}.hierarchy-options .buy-hierarchy-trigger{box-shadow:none;border:0;border-radius:0}.hierarchy-options .buy-hierarchy-trigger:hover{box-shadow:none;border:0}.buy-product{gap:2px;min-width:0;display:grid;overflow:hidden}.buy-product small{color:#7f899b;text-transform:uppercase;font-size:7px;font-weight:900}.buy-product strong{color:#3d485c;text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.buy-hierarchy-detail{gap:10px;padding:0 11px 11px;display:grid}.buy-hierarchy-detail dl{gap:7px;margin:0;display:grid}.buy-hierarchy-detail dl>div{gap:2px;display:grid}.buy-hierarchy-detail dt{color:#778297;text-transform:uppercase;font-size:7px;font-weight:900}.buy-hierarchy-detail dd{color:#303a4d;overflow-wrap:anywhere;margin:0;font-size:9px;line-height:1.4}.copy-buy-id-actions{grid-template-columns:repeat(2,minmax(0,1fr));gap:5px;display:grid}.hierarchy-options .buy-hierarchy-detail .copy-buy-id{border:1px solid var(--navy);color:#fff;background:var(--navy);text-align:center;border-radius:8px;padding:8px 9px;font-size:8px;font-weight:900}.hierarchy-options .buy-hierarchy-detail .copy-buy-id:first-child{color:var(--blue);background:#eef3ff;border-color:#cddafd}.operational-table{min-width:1250px}.attempt-reason{white-space:nowrap;text-overflow:ellipsis;max-width:170px;display:block;overflow:hidden}.buy-id-tray{background:#f6f8ff;border:1px solid #cad7fb;border-radius:16px;margin-bottom:13px;padding:18px 20px}.buy-id-tray header{justify-content:space-between;align-items:center;gap:18px;display:flex}.buy-id-tray header>div{min-width:0}.buy-id-tray header span{color:var(--blue);font-size:8px;font-weight:900}.buy-id-tray h3{letter-spacing:-.03em;margin:4px 0 3px;font-size:18px}.buy-id-tray header p,.buy-id-message{color:var(--muted);margin:0;font-size:8px;line-height:1.5}.buy-id-message{color:var(--green);margin-top:9px;font-weight:850}.buy-id-list{flex-wrap:wrap;gap:6px;max-height:180px;margin-top:13px;display:flex;overflow-y:auto}.buy-id-list button{color:#30405f;background:#fff;border:1px solid #dbe3f8;border-radius:8px;padding:7px 9px;font-size:8px;font-weight:850}.buy-id-list button:hover{color:#fff;border-color:var(--blue);background:var(--blue)}.shipment-attention-controls{border:1px solid var(--line);background:#fff;border-radius:17px;min-height:610px;padding:22px}.shipment-attention-controls>header{justify-content:space-between;align-items:flex-start;gap:24px;display:flex}.shipment-attention-controls>header p,.attention-override-builder p{color:var(--blue);margin:0 0 5px;font-size:9px;font-weight:900}.shipment-attention-controls>header h2{letter-spacing:-.04em;margin:0 0 5px;font-size:20px}.shipment-attention-controls>header>div:first-child>span{color:var(--muted);font-size:9px;line-height:1.5}.attention-session-note{background:#fff9ef;border:1px solid #f0dcbf;border-radius:10px;gap:3px;max-width:230px;padding:10px 12px;display:grid}.attention-session-note strong{color:#8a5007;font-size:9px}.attention-session-note span{color:#795b35;font-size:8px;line-height:1.4}.attention-file-actions{background:#fbfcff;border:1px solid #dbe3f4;border-radius:10px;grid-template-columns:minmax(180px,1fr) auto;align-items:center;gap:8px 14px;margin-top:12px;padding:10px 12px;display:grid}.attention-file-actions>span{gap:3px;display:grid}.attention-file-actions>span strong{font-size:9px}.attention-file-actions>span small{color:var(--muted);font-size:8px;line-height:1.45}.attention-file-actions>div{gap:6px;display:flex}.attention-file-actions button{min-height:32px;color:var(--blue);background:#fff;border:1px solid #cfdafa;border-radius:7px;padding:0 10px;font-size:8px;font-weight:900}.attention-file-actions button:last-of-type{color:#fff;border-color:var(--navy);background:var(--navy)}.attention-file-actions input{display:none}.attention-file-actions>p{color:var(--green);grid-column:1/-1;margin:0;font-size:8px;font-weight:800}.attention-rule-explainer{background:#f4f7ff;border:1px solid #d6e1fb;border-radius:10px;grid-template-columns:145px minmax(0,1fr);align-items:center;gap:12px;margin-top:15px;padding:11px 13px;display:grid}.attention-rule-explainer strong{color:var(--navy);font-size:9px}.attention-rule-explainer span{color:#58657c;font-size:8px;line-height:1.5}.attention-default-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-top:12px;display:grid}.attention-default-grid>label{border:1px solid var(--line);background:#fafbfc;border-radius:11px;justify-content:space-between;align-items:flex-end;gap:9px;min-width:0;min-height:98px;padding:12px;display:flex}.attention-default-grid>label>span:first-child{align-self:flex-start;gap:4px;min-width:0;display:grid}.attention-default-grid strong{font-size:10px}.attention-default-grid small{color:var(--muted);font-size:8px;line-height:1.4}.attention-days-input{flex:none;align-items:center;gap:4px;display:flex}.attention-days-input input{width:55px;height:30px;color:var(--navy);background:#fff;border:1px solid #d8dfeb;border-radius:7px;outline:0;padding:0 6px;font-size:8px;font-weight:900}.attention-days-input input:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed1a}.attention-days-input small{color:var(--muted);font-size:8px;font-weight:800}.attention-override-builder{border-top:1px solid var(--line);justify-content:space-between;align-items:end;gap:18px;margin-top:16px;padding-top:15px;display:flex}.attention-override-builder h3{margin:0;font-size:12px}.attention-override-fields{grid-template-columns:130px minmax(180px,1fr) auto;align-items:end;gap:7px;min-width:min(100%,540px);display:grid}.attention-override-fields label,.attention-override-list article>label{min-width:0;color:var(--muted);text-transform:capitalize;gap:4px;font-size:8px;font-weight:900;display:grid}.attention-override-fields select{width:100%;min-width:0;height:34px;color:var(--ink);background:#fff;border:1px solid #d8dfeb;border-radius:8px;outline:0;padding:0 8px;font-size:9px;font-weight:800}.attention-override-fields select:focus{border-color:var(--blue)}.attention-override-fields>button{border:1px solid var(--blue);color:#fff;background:var(--blue);border-radius:8px;height:34px;padding:0 12px;font-size:9px;font-weight:900}.attention-override-fields>button:disabled{opacity:.45;cursor:not-allowed}.attention-override-list{gap:6px;margin-top:9px;display:grid}.attention-override-list article{background:#fafbfc;border:1px solid #e1e6ef;border-radius:10px;grid-template-columns:minmax(190px,1fr) 150px auto;align-items:center;gap:14px;min-width:0;padding:10px 11px;display:grid}.attention-override-list article>span{grid-template-columns:70px minmax(0,auto);align-items:center;gap:2px 8px;min-width:0;display:grid}.attention-override-list article>span small{color:var(--blue);text-transform:uppercase;font-size:6px;font-weight:900}.attention-override-list article>span strong{text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.attention-override-list article>span em{color:var(--muted);grid-column:1/-1;font-size:6px;font-style:normal}.attention-override-list article>label .attention-days-input{margin-top:1px}.attention-override-list article>button{color:var(--red);background:#fff7f8;border:1px solid #f0d5d8;border-radius:7px;padding:6px 8px;font-size:6px;font-weight:900}.attention-overrides-empty{min-height:100px;color:var(--muted);text-align:center;border:1px dashed #d9e0ec;border-radius:10px;place-content:center;gap:4px;padding:20px;display:grid}.attention-overrides-empty strong{color:var(--ink);font-size:9px}.attention-overrides-empty span{font-size:7px;line-height:1.5}.shipment-attention-controls>footer{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;margin-top:12px;padding-top:10px;display:flex}.shipment-attention-controls>footer span{color:var(--muted);font-size:7px}.shipment-attention-controls>footer button{color:#59657a;background:#fff;border:1px solid #dce2ec;border-radius:7px;padding:7px 9px;font-size:6px;font-weight:900}@media (width<=1180px){.content-grid{grid-template-columns:minmax(0,1fr)}.content-grid:not(.controls-hidden) .workspace{padding-right:325px}.view-controls{z-index:50;width:290px;position:fixed;top:76px;right:0;box-shadow:-20px 20px 60px #141f3726}.stat-grid,.network-summary{grid-template-columns:1fr 1fr}.shipment-network-layout{grid-template-columns:minmax(0,1fr)}.shipment-network-rail{order:-1;height:auto;min-height:0;position:static}.shipment-module-rail{min-height:0;padding:10px}.shipment-module-rail .controls-title{display:none}.shipment-module-rail .submodule-nav{grid-template-columns:repeat(5,minmax(138px,1fr));gap:5px;overflow-x:auto}.shipment-module-rail .submodule-nav button{min-height:48px;padding:7px 8px}.shipment-overview-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.shipment-delivery-kpi{grid-column:1/-1}.shipment-cohort-bar{flex-direction:column;align-items:stretch}.cohort-filter-actions{width:100%;margin-left:0}.network-period-filter{margin-left:auto}.cohort-loading{position:absolute;top:11px;right:11px}.directory-buy-list{grid-template-columns:1fr}.attention-default-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=900px){.app-shell{grid-template-columns:1fr}.sidebar{visibility:hidden;pointer-events:none;width:252px;transition:left .23s,visibility 0s linear .23s;position:fixed;left:-270px;box-shadow:20px 0 60px #0000003d}.sidebar.open{visibility:visible;pointer-events:auto;transition-delay:0s;left:0}.menu-button{display:block}.two-column,.location-row,.settings-grid{grid-template-columns:1fr}.workspace{padding:24px 18px}.sla-national-card{grid-template-columns:1fr}.sla-national-kpis,.sla-level-tabs{grid-template-columns:repeat(3,1fr)}.network-filters{grid-template-columns:1fr 1fr}.driver-sla-breakdown{grid-template-columns:1fr}.flag-action-list{grid-template-columns:repeat(2,minmax(0,1fr))}.sla-add-row{grid-template-columns:1fr 1fr}.shipment-directory-workspace{grid-template-columns:220px minmax(0,1fr)}.directory-buy-card{grid-template-columns:minmax(120px,.8fr) minmax(210px,1.4fr) auto}.shipment-performance-strip{grid-template-columns:130px minmax(0,1fr)}.attention-override-builder{flex-direction:column;align-items:stretch}.attention-override-fields{width:100%;min-width:0}}@media (width<=680px){.cohort-compact-stats{grid-template-columns:repeat(3,1fr);display:grid}.cohort-compact-stats>span{background:#f7f8fa;border-left:0;border-radius:8px;min-width:0}.cohort-filter-actions{flex-direction:column;align-items:stretch}.network-period-filter{flex-direction:column;align-items:stretch;width:100%;margin-left:0}.network-period-filter>label,.network-period-filter select{width:100%}.network-period-filter>div{grid-template-columns:1fr 1fr;display:grid}.network-period-filter input{width:100%}.shipment-toggle{grid-template-columns:repeat(3,1fr);display:grid}.compact-flag-filter>summary,.cohort-id-action{justify-content:center;width:100%}.compact-flag-filter>div{width:auto;max-height:calc(100vh - 120px);position:fixed;top:90px;left:14px;right:14px}.compact-flag-list,.shipment-directory-workspace{grid-template-columns:1fr}.shipment-overview-heading,.shipment-attention-section>header{flex-direction:column;align-items:flex-start}.shipment-performance-controls{justify-content:flex-start;width:100%;min-width:0}.shipment-performance-controls>small{text-align:left}.shipment-performance-dates{width:100%}.shipment-performance-dates label{flex:1}.shipment-scope-path{flex-wrap:wrap;align-items:stretch}.shipment-scope-path nav{order:2;width:100%}.shipment-scope-path .shipment-scope-reset{margin-left:auto}.shipment-overview-kpis{grid-template-columns:1fr}.shipment-delivery-kpi{grid-column:auto;grid-template-columns:1fr}.shipment-performance-strip{grid-template-columns:1fr}.shipment-performance-heading{border-right:0;border-bottom:1px solid var(--line);padding:0 0 9px}.shipment-attention-totals{width:100%;overflow-x:auto}.shipment-attention-lists{grid-template-columns:1fr}.shipment-directory-list{max-height:280px}.directory-buy-pane{min-height:440px}.directory-buy-header{flex-direction:column;align-items:stretch}.directory-buy-header label{min-width:0}.directory-buy-list{max-height:none}.directory-buy-card{grid-template-columns:1fr auto}.directory-buy-card dl{grid-column:1/-1}.login-shell{grid-template-columns:1fr}.login-story{min-height:43vh;padding:28px 24px}.story-copy h1{font-size:41px}.story-copy>p:last-child{margin-top:18px;font-size:14px}.login-footnote{display:none}.login-panel{padding:18px}.login-card{padding:26px}.topbar{padding:11px 13px}.date-range,.icon-button{display:none}.control-toggle{padding:0 10px}.page-intro{flex-direction:column;align-items:flex-start}.freshness{text-align:left}.stat-grid{grid-template-columns:1fr}.sla-national-card{min-height:0;padding:22px}.sla-national-kpis{grid-template-columns:1fr}.sla-level-explorer>header,.sla-attention-heading{flex-direction:column;align-items:flex-start}.sla-level-explorer>header>span{text-align:left}.sla-attention-guide{justify-content:flex-start;max-width:none}.sla-attention-guide>span{text-align:left}.sla-level-tabs{grid-template-columns:1fr 1fr}.sla-level-preview{grid-template-columns:1fr}.sla-level-preview>div:first-child{border-bottom:1px solid #e3e8f2;border-right:0;padding:0 0 10px}.network-summary,.network-filters,.driver-sla-options,.flag-action-list{grid-template-columns:1fr}.stat-card{min-height:125px}.choice-cards{grid-template-columns:1fr}.scope-actions,.scope-actions>div{flex-direction:column;align-items:stretch}.scope-actions>div:last-child{grid-template-columns:1fr;display:grid}.metric-help-sections,.sla-add-row{grid-template-columns:1fr}.sla-save-row,.buy-id-tray header,.shipment-cohort-banner{flex-direction:column;align-items:stretch}.shipment-cohort-banner .primary-action{width:100%}.shipment-attention-controls{padding:15px}.shipment-attention-controls>header{flex-direction:column}.attention-session-note{max-width:none}.attention-file-actions{grid-template-columns:1fr}.attention-file-actions>div{grid-template-columns:1fr 1fr;display:grid}.attention-file-actions>p{grid-column:auto}.attention-rule-explainer,.attention-default-grid,.attention-override-fields,.attention-override-list article{grid-template-columns:1fr}.shipment-attention-controls>footer{flex-direction:column;align-items:stretch}.view-controls{width:min(100%,310px)}.content-grid:not(.controls-hidden) .workspace{padding-right:18px}}.face-capture-guide{z-index:2;aspect-ratio:1;pointer-events:none;border:2px solid #ffffffe0;border-radius:26%;width:min(58%,260px);position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);box-shadow:0 0 0 999px #080f1b38,inset 0 0 0 1px #f47a20b8}.face-capture-guide span{color:#fff;white-space:nowrap;background:#080f1bc2;border-radius:7px;padding:5px 8px;font-size:10px;position:absolute;bottom:-31px;left:50%;transform:translate(-50%)}.capture-controls{background:#fafbfc;border-top:1px solid #e7e9ee;align-items:center;gap:12px;padding:14px 16px;display:flex}.capture-controls button{color:#fff;background:#f47a20;border:0;border-radius:10px;min-height:44px;padding:0 16px;font-weight:850}.capture-controls small{color:#687386;line-height:1.4}.captured-photo{background:#f2faf5;border-top:1px solid #dce7df;grid-template-columns:92px 1fr;align-items:center;gap:14px;padding:14px 16px;display:grid}.captured-photo img{object-fit:cover;border:2px solid #fff;border-radius:14px;width:92px;height:92px;box-shadow:0 6px 16px #14352324}.captured-photo strong,.captured-photo small{display:block}.captured-photo small{color:#637168;margin-top:4px;line-height:1.4}.agent-call-health{flex-wrap:wrap;gap:8px;padding:0 16px 12px;display:flex}.agent-network{color:#5b6678;background:#f8fafc;border:1px solid #dfe4eb;border-radius:999px;align-items:center;gap:7px;min-height:32px;padding:0 10px;font-size:10px;font-weight:800;display:inline-flex}.agent-network i{background:#98a2b3;border-radius:50%;width:7px;height:7px}.agent-network.good i,.agent-network.excellent i{background:#18a874;box-shadow:0 0 0 4px #18a8741a}.agent-network.poor{color:#92570b;background:#fff8ed;border-color:#f3d4a4}.agent-network.poor i{background:#dc8b18}.agent-network.lost{color:#a32626;background:#fff5f5;border-color:#f1c9c9}.agent-network.lost i{background:#b4232c}.agent-call-controls{background:#fff;border-top:1px solid #e7e9ee;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;padding:14px 16px;display:grid}.agent-call-controls button,.agent-call-controls label{color:#263044;text-align:left;background:#fff;border:1px solid #dfe4eb;border-radius:11px;align-content:center;gap:2px;min-height:54px;padding:9px 12px;display:grid}.agent-call-controls button{cursor:pointer}.agent-call-controls button:hover{background:#f8fafc;border-color:#c5cedb}.agent-call-controls button[aria-pressed=true]{background:#fff6ef;border-color:#f2bd95}.agent-call-controls strong,.agent-call-controls label>span{font-size:11px}.agent-call-controls small{color:#707b8d;font-size:9px}.agent-call-controls label{grid-column:1/-1}.agent-call-controls select{background:#fff;border:1px solid #dfe4eb;border-radius:8px;min-height:34px;margin-top:4px}.decision-bar .approve:disabled{cursor:not-allowed;box-shadow:none;opacity:.5}.verification-access-button,.claim-panel button,.call-header button,.decision-bar button,.reject-form button,.access-add-row input,.access-add-row select,.access-add-row button,.agent-directory button,.agent-call-controls select{min-height:44px}.verification-access-modal>header>button{border-radius:10px;place-items:center;width:44px;height:44px;display:grid}.verification-session-toolbar{background:#fff;border:1px solid #dfe4ec;border-radius:15px;justify-content:space-between;align-items:center;gap:16px;min-height:52px;padding:9px 13px 9px 17px;display:flex;box-shadow:0 8px 24px #1c29470b}.queue-avatar b{font-size:12px;line-height:1}.queue-avatar>small{letter-spacing:.06em;text-transform:uppercase;color:#ad4d0a!important;margin-top:1px!important;font-size:6px!important}.queue-avatar.assigned{font-size:16px}.verification-session-toolbar>div:first-child{gap:2px;display:grid}.verification-session-toolbar span{color:var(--orange);letter-spacing:.1em;text-transform:uppercase;font-size:8px;font-weight:900}.verification-session-toolbar strong{color:var(--navy);font-size:12px}.verification-session-toolbar>div:last-child{gap:8px;display:flex}.verification-session-toolbar button{color:#344054;cursor:pointer;background:#fff;border:1px solid #dce2eb;border-radius:9px;min-height:36px;padding:0 12px;font-size:9px;font-weight:850}.verification-session-toolbar button:last-child{color:#b64b00;background:#fff8f2;border-color:#f3c49f}.verification-columns.active-case{grid-template-columns:250px minmax(0,1fr);height:calc(100svh - 154px);min-height:570px}.verification-columns.active-case .verification-queue{height:100%;overflow:auto}.verification-columns.active-case .verification-case{height:100%;overflow:hidden}.verification-columns.active-case.call-active{grid-template-columns:minmax(0,1fr)}.verification-columns.active-case.call-active .verification-queue{display:none}.case-detail.assigned-case{flex-direction:column;height:100%;min-height:0;padding:18px;display:flex}.assigned-case .case-heading{flex:none;padding-bottom:13px}.assigned-case .case-heading h3{margin:3px 0;font-size:21px}.assigned-case .case-heading span{font-size:10px}.case-customer-heading{flex:1;min-width:0}.customer-reference-list{flex-wrap:wrap;gap:7px;margin-top:11px;display:flex}.customer-reference-list>button{color:#27384d;text-align:left;cursor:pointer;background:#f8fafc;border:1px solid #dfe5ec;border-radius:10px;justify-content:space-between;align-items:center;gap:12px;min-width:220px;max-width:360px;padding:8px 9px 8px 11px;display:flex}.customer-reference-list>button:hover{background:#fff8f2;border-color:#f2b98d}.customer-reference-list>button:disabled{cursor:default;opacity:.58}.customer-reference-list>button>span{gap:2px;min-width:0;display:grid}.customer-reference-list small{color:#788596;letter-spacing:.07em;text-transform:uppercase;font-size:8px;font-weight:900}.customer-reference-list b{text-overflow:ellipsis;white-space:nowrap;font-size:10px;font-weight:750;overflow:hidden}.customer-reference-list i{color:#34475d;background:#e8edf3;border-radius:7px;flex:none;padding:5px 7px;font-size:9px;font-style:normal;font-weight:900}.customer-reference-error{color:#a32626;margin-top:7px;font-size:10px;display:block}.case-workbench{min-width:0}.assigned-case .case-workbench{flex:1;grid-template-columns:minmax(390px,500px) minmax(390px,1fr);gap:14px;min-height:0;padding-top:14px;display:grid}.case-identity-pane,.case-call-pane{min-width:0;min-height:0}.assigned-case .case-identity-pane{padding-right:3px;overflow:auto}.assigned-case .identity-grid{padding:0;display:block}.identity-photo-comparison{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:10px;display:grid}.assigned-case .identity-photo{aspect-ratio:1;border-radius:14px;width:100%;height:auto;min-height:0;margin:0}.identity-photo img{object-fit:contain;object-position:center;background:#e7ebf1}.passport-photo.evidence-source-customer small{background:#087443}.passport-photo.evidence-source-agent small{background:#2457a6}.pending-photo{color:#667085;text-align:center;background:#f7f9fc;border:1px dashed #cdd5df;padding:18px}.assigned-case .identity-grid dl{grid-template-columns:1fr 1fr;gap:7px}.assigned-case .identity-grid dl div{border-radius:9px;min-height:51px;padding:8px 9px}.assigned-case .identity-grid dt{font-size:7px}.assigned-case .identity-grid dd{overflow-wrap:anywhere;margin-top:3px;font-size:10px}.case-call-pane{background:#fbfcfe;border:1px solid #e1e5ec;border-radius:15px;overflow:auto}.case-call-pane .agent-call{background:#fff;border:0;border-radius:0;margin:0}.case-call-pane .call-header{padding:10px 12px}.case-call-pane .call-header button{min-height:36px;padding:8px 12px;font-size:9px}.call-header-actions{align-items:center;gap:7px;display:flex}.call-header .end-call{color:#fff;background:#c92a2a;box-shadow:0 8px 18px #c92a2a2e}.call-header .end-call:hover{background:#ad2020}.call-header .end-call:disabled{cursor:not-allowed;opacity:.6}.case-call-pane .agent-call-health{padding:0 12px 8px}.agent-video-stage{border:1px solid #26344b;border-radius:13px;width:min(100%,520px);height:auto;max-height:min(48vh,420px);margin:0 auto}.agent-video-stage video:first-child{object-fit:contain;object-position:center;background:#080e19}.case-call-pane .agent-call-controls{padding:9px 12px}.case-call-pane .agent-call-controls button,.case-call-pane .agent-call-controls label{min-height:46px;padding:7px 9px}.case-call-pane .capture-controls{grid-template-columns:auto auto minmax(120px,1fr);gap:8px;padding:9px 12px;display:grid}.case-call-pane .capture-controls button{min-height:40px;padding:0 11px;font-size:9px}.case-call-pane .capture-controls small{align-self:center;font-size:8px}.case-call-pane .captured-photo{grid-template-columns:66px 1fr;padding:9px 12px}.case-call-pane .captured-photo img{width:66px;height:66px}.case-call-pane .decision-bar{z-index:4;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#fffffff5;padding:10px 12px;position:sticky;bottom:0}.case-call-pane .decision-bar button{flex:1;min-width:0;min-height:42px;padding:9px 11px;font-size:9px}.approval-confirmation{z-index:5;background:#f3fbf6;border:1px solid #b9dfca;border-radius:13px;grid-template-columns:74px minmax(0,1fr);gap:11px;margin:10px 12px 0;padding:11px;display:grid;position:sticky;bottom:62px;box-shadow:0 14px 34px #143f2829}.approval-confirmation img{object-fit:contain;background:#e8ecea;border:1px solid #cbd8d0;border-radius:10px;grid-row:1/3;width:74px;height:74px}.approval-confirmation strong{color:#155c36;font-size:11px}.approval-confirmation p{color:#52645a;margin:4px 0 0;font-size:8px;line-height:1.4}.approval-confirmation-actions{grid-column:2;gap:7px;display:flex}.approval-confirmation-actions button{color:#47544d;cursor:pointer;background:#fff;border:1px solid #d5ddd8;border-radius:8px;min-height:34px;padding:6px 10px;font-size:8px;font-weight:850}.approval-confirmation-actions .approve{color:#fff;background:#168753;border-color:#168753}.evidence-gallery{background:#f8fafc;border:1px solid #e1e6ed;border-radius:12px;margin-top:10px;padding:9px}.evidence-gallery>header{justify-content:space-between;align-items:center;gap:8px;margin-bottom:7px;display:flex}.evidence-gallery>header strong{color:var(--navy);font-size:9px}.evidence-gallery>header span{color:#758094;font-size:7px}.evidence-strip{scroll-snap-type:x mandatory;gap:7px;padding-bottom:3px;display:flex;overflow-x:auto}.evidence-strip button{color:#5c687a;scroll-snap-align:start;cursor:pointer;background:#fff;border:2px solid #0000;border-radius:9px;flex:0 0 68px;width:68px;padding:3px}.evidence-strip button.evidence-source-customer small{color:#087443}.evidence-strip button.evidence-source-agent small{color:#2457a6}.evidence-strip button.evidence-source-customer[aria-pressed=true]{border-color:#087443;box-shadow:0 0 0 2px #0874431f}.evidence-strip button.evidence-source-agent[aria-pressed=true]{border-color:#2457a6;box-shadow:0 0 0 2px #2457a61f}.evidence-strip img{object-fit:cover;background:#e8ecf1;border-radius:6px;width:58px;height:58px;display:block}.evidence-strip small{text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:6px;font-weight:850;display:block;overflow:hidden}.compact-call-toolbar{background:#fff;border-top:1px solid #e4e8ee;flex-wrap:wrap;align-items:center;gap:5px;padding:6px 8px;display:flex}.compact-network{gap:4px;margin-right:auto;display:flex}.compact-call-toolbar .agent-network{min-height:26px;padding:0 7px;font-size:7px}.compact-call-toolbar>button{color:#334155;cursor:pointer;background:#fff;border:1px solid #dce2ea;border-radius:8px;align-items:center;gap:4px;min-height:32px;padding:0 8px;font-size:7px;font-weight:850;display:inline-flex}.compact-call-toolbar>button b{font-size:12px;line-height:1}.compact-call-toolbar>button[aria-pressed=true]{background:#fff6ef;border-color:#efb98d}.compact-call-toolbar>button.capture-action{color:#fff;background:#f47a20;border-color:#f47a20}.compact-call-toolbar>button.request-action{color:#214e91;background:#f3f7fd;border-color:#b9c9e4}.compact-call-toolbar>button:disabled{cursor:not-allowed;opacity:.55}.compact-call-toolbar>select{background:#fff;border:1px solid #dce2ea;border-radius:8px;max-width:130px;min-height:32px;font-size:7px}.call-volume-control{color:#334155;background:#fff;border:1px solid #dce2ea;border-radius:8px;grid-template-columns:auto minmax(54px,1fr) auto;align-items:center;gap:6px;min-width:150px;min-height:32px;padding:0 8px;display:grid}.call-volume-control span,.call-volume-control output{white-space:nowrap;font-size:7px;font-weight:850}.call-volume-control input{accent-color:#2457a6;cursor:pointer;width:100%;min-width:54px;height:4px}.evidence-disposition{background:#fff;border-radius:18px;width:min(560px,100%);padding:22px;box-shadow:0 28px 80px #00000040}.evidence-disposition h3{color:var(--navy);margin:5px 0 7px;font-size:20px}.evidence-disposition>p:not(.eyebrow):not(.inline-error){color:#667085;font-size:11px;line-height:1.5}.evidence-disposition-strip{gap:8px;margin:14px 0;display:flex;overflow-x:auto}.evidence-disposition-strip img{object-fit:contain;background:#eef1f5;border:1px solid #dce2e8;border-radius:10px;flex:0 0 82px;width:82px;height:82px}.evidence-disposition>div:last-child{justify-content:flex-end;gap:8px;margin-top:16px;display:flex}.evidence-disposition>div:last-child button{color:#475467;cursor:pointer;background:#fff;border:1px solid #d9dfe7;border-radius:9px;min-height:40px;padding:0 13px;font-size:9px;font-weight:850}.evidence-disposition>div:last-child .download{color:#fff;background:#168753;border-color:#168753}@media (width<=1180px) and (width>=901px){.verification-dashboard{grid-template-columns:1fr}.verification-dashboard .sidebar{visibility:hidden;pointer-events:none;width:252px;transition:left .23s,visibility 0s linear .23s;position:fixed;left:-270px;box-shadow:20px 0 60px #0000003d}.verification-dashboard .sidebar.open{visibility:visible;pointer-events:auto;transition-delay:0s;left:0}.verification-dashboard .menu-button{display:block}.verification-columns.active-case{grid-template-columns:220px minmax(0,1fr)}.assigned-case .case-workbench{grid-template-columns:minmax(340px,410px) minmax(360px,1fr);gap:10px}}@media (width<=900px){.verification-session-toolbar{flex-direction:column;align-items:flex-start}.verification-session-toolbar>div:last-child{width:100%}.verification-session-toolbar button{flex:1}.verification-columns.active-case{grid-template-columns:1fr;height:auto;min-height:0}.verification-columns.active-case .verification-queue{height:auto;max-height:260px}.verification-columns.active-case .verification-case{height:auto;overflow:visible}.case-detail.assigned-case{height:auto}.assigned-case .case-workbench{grid-template-columns:1fr;display:grid}.assigned-case .case-identity-pane,.case-call-pane{overflow:visible}.assigned-case .identity-grid{display:block}.agent-video-stage{max-height:none}}@media (width<=680px){.assigned-case .identity-grid{grid-template-columns:1fr}.assigned-case .identity-photo{aspect-ratio:1;height:auto;min-height:0}.case-call-pane .capture-controls{grid-template-columns:1fr}.capture-controls{flex-direction:column;align-items:stretch}.captured-photo{grid-template-columns:76px 1fr}.captured-photo img{width:76px;height:76px}.agent-call-health{flex-direction:column;align-items:stretch}.approval-confirmation{grid-template-columns:62px minmax(0,1fr);bottom:112px}.approval-confirmation img{width:62px;height:62px}.approval-confirmation-actions{flex-direction:column}.compact-network{width:100%;margin:0}.compact-call-toolbar>button{flex:1;justify-content:center}.call-volume-control{grid-template-columns:auto minmax(90px,1fr) auto;width:100%}.evidence-disposition>div:last-child{flex-direction:column}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important}}.verification-view-tabs{background:#fff;border:1px solid #dfe5ec;border-radius:12px;gap:4px;margin-bottom:18px;padding:4px;display:inline-flex}.verification-view-tabs button{color:#526170;cursor:pointer;background:0 0;border:0;border-radius:9px;padding:10px 16px;font-weight:700}.verification-view-tabs button.active{color:#fff;background:#101d2c}.verification-bypass-view{gap:15px;display:grid}.bypass-header{color:#fff;background:linear-gradient(125deg,#151d2b,#2b3342);justify-content:space-between;align-items:flex-end;gap:24px;padding:25px 27px;display:flex}.bypass-header p,.bypass-header h2{margin:0}.bypass-header h2{letter-spacing:-.04em;margin-top:5px;font-size:clamp(25px,3vw,36px)}.bypass-header span{color:#c4ccda;max-width:720px;margin-top:8px;font-size:12px;line-height:1.55;display:block}.bypass-header>b{color:#ffd2b1;text-transform:uppercase;letter-spacing:.05em;background:#ffffff14;border:1px solid #fff3;border-radius:999px;flex:none;padding:8px 11px;font-size:10px}.bypass-search{grid-template-columns:minmax(230px,.75fr) minmax(380px,1.25fr);align-items:end;gap:24px;padding:21px 23px;display:grid}.bypass-search label{color:#233348;font-weight:900;display:block}.bypass-search span{color:#758294;margin-top:4px;font-size:11px;display:block}.bypass-search>div:last-child{gap:8px;display:flex}.bypass-search input{color:#17263a;min-width:0;font:inherit;border:1px solid #ccd5df;border-radius:10px;flex:1;padding:12px 13px}.bypass-search button,.bypass-submit button{color:#fff;cursor:pointer;background:#f27017;border:0;border-radius:10px;padding:0 17px;font-weight:900}.bypass-search button:disabled,.bypass-submit button:disabled{opacity:.46;cursor:default}.bypass-success{background:#eefbf3;border-color:#b9e4ca;align-items:center;gap:14px;padding:17px 19px;display:flex}.bypass-success>span{color:#fff;background:#1d995e;border-radius:13px;place-items:center;width:42px;height:42px;font-size:20px;font-weight:900;display:grid}.bypass-success strong,.bypass-success p{margin:0;display:block}.bypass-success p{color:#49715b;margin-top:3px;font-size:12px}.bypass-customer{align-items:center;gap:14px;padding:18px 20px;display:flex}.bypass-avatar{color:#fff;background:#16243a;border-radius:14px;place-items:center;width:48px;height:48px;font-size:19px;font-weight:900;display:grid}.bypass-customer>div:nth-child(2){flex:1;min-width:0}.bypass-customer p,.bypass-customer h3{margin:0}.bypass-customer p{color:#f27017;text-transform:uppercase;letter-spacing:.08em;font-size:9px;font-weight:900}.bypass-customer h3{color:#17263a;margin-top:3px}.bypass-customer span,.bypass-customer small{color:#6d7a8b;overflow-wrap:anywhere;margin-top:3px;font-size:11px;display:block}.bypass-customer>b{text-transform:uppercase;border-radius:999px;padding:7px 10px;font-size:10px}.bypass-customer>b.pending{color:#a64d0c;background:#fff0e4}.bypass-customer>b.verified{color:#197448;background:#e5f6eb}.bypass-workspace{grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:15px;display:grid}.bypass-workspace article{padding:20px}.bypass-workspace article>header p,.bypass-workspace article>header h3{margin:0}.bypass-workspace article>header p{color:#f27017;text-transform:uppercase;letter-spacing:.08em;font-size:9px;font-weight:900}.bypass-workspace article>header h3{color:#17263a;margin-top:4px}.bypass-workspace article>header span{color:#748193;margin-top:5px;font-size:11px;line-height:1.45;display:block}.bypass-identity{grid-row:span 2}.bypass-identity>header{justify-content:space-between;gap:12px;display:flex}.bypass-identity>header>b{color:#617084;text-transform:uppercase;background:#edf1f5;border-radius:999px;align-self:flex-start;padding:6px 9px;font-size:9px}.bypass-identity-body{gap:14px;margin-top:15px;display:grid}.bypass-identity figure{aspect-ratio:1;background:#eff2f5;border:1px solid #dce2e8;border-radius:15px;margin:0;position:relative;overflow:hidden}.bypass-identity figure img{object-fit:cover;width:100%;height:100%;display:block}.bypass-identity figure>span{color:#7b8795;place-items:center;width:100%;height:100%;display:grid}.bypass-identity figcaption{color:#fff;background:#172b4d;border-radius:8px;padding:7px 9px;font-size:10px;font-weight:850;position:absolute;bottom:12px;left:12px}.bypass-identity dl{background:#e1e6ec;border:1px solid #e1e6ec;border-radius:11px;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin:0;display:grid;overflow:hidden}.bypass-identity dl div{background:#fff;min-width:0;padding:11px 12px}.bypass-identity dt{color:#7b8795;text-transform:uppercase;font-size:9px;font-weight:850}.bypass-identity dd{color:#233348;overflow-wrap:anywhere;margin:4px 0 0;font-weight:750}.bypass-dropzone{color:#314257;text-align:left;cursor:pointer;background:#f8fafc;border:1px dashed #bdc9d6;border-radius:14px;justify-content:center;align-items:center;gap:13px;width:100%;min-height:150px;margin-top:15px;padding:14px;display:flex}.bypass-dropzone:hover{background:#fff8f2;border-color:#f27017}.bypass-dropzone>b{color:#d85d08;background:#fff0e4;border-radius:12px;place-items:center;width:43px;height:43px;font-size:22px;display:grid}.bypass-dropzone span strong,.bypass-dropzone span small{display:block}.bypass-dropzone span small{color:#788596;margin-top:4px}.bypass-dropzone.has-photo{justify-content:flex-start}.bypass-dropzone img{object-fit:cover;border-radius:12px;width:112px;height:112px}.bypass-reason label{color:#3f4e61;text-transform:uppercase;margin:15px 0 6px;font-size:10px;font-weight:900;display:block}.bypass-reason textarea{resize:vertical;color:#1d2c40;width:100%;font:inherit;border:1px solid #ccd5df;border-radius:11px;padding:12px 13px;line-height:1.5}.bypass-reason textarea:focus,.bypass-search input:focus{border-color:#f27017;outline:3px solid #f2701721}.bypass-reason>div{color:#b54e32;justify-content:space-between;gap:10px;margin-top:6px;font-size:10px;font-weight:750;display:flex}.bypass-reason>div.valid{color:#188254}.bypass-reason>div small{color:#8793a1}.bypass-submit{background:#fff9f4;border-color:#f4c5a3;grid-column:1/-1;justify-content:space-between;align-items:center;gap:20px;padding:18px 20px;display:flex}.bypass-submit strong,.bypass-submit span{display:block}.bypass-submit strong{color:#a84808}.bypass-submit span{color:#725e50;margin-top:3px;font-size:11px}.bypass-submit button{min-height:45px}.verification-history-view{gap:16px;display:grid}.verification-sound-warning{color:#7f3906;background:#fff4e9;border:1px solid #ffc38e;border-radius:12px;justify-content:space-between;align-items:center;gap:14px;padding:12px 15px;font-weight:750;display:flex}.verification-sound-warning button{color:#fff;cursor:pointer;background:#ea6508;border:0;border-radius:9px;min-height:36px;padding:0 13px;font-weight:850}.verification-insights-view{gap:15px;display:grid}.verification-insights-loading{color:#697789;place-items:center;min-height:300px;display:grid}.verification-insights-header{color:#fff;background:linear-gradient(125deg,#111d32,#253653);justify-content:space-between;align-items:flex-end;gap:24px;padding:25px 27px;display:flex;overflow:hidden}.verification-insights-header p,.verification-insights-header h2{margin:0}.verification-insights-header h2{letter-spacing:-.04em;margin-top:5px;font-size:clamp(24px,3vw,36px)}.verification-insights-header span{color:#bcc8df;max-width:720px;margin-top:8px;font-size:12px;line-height:1.55;display:block}.insights-period{background:#ffffff14;border:1px solid #ffffff2b;border-radius:11px;flex:none;gap:4px;padding:4px;display:flex}.insights-period button{color:#c9d2e3;cursor:pointer;background:0 0;border:0;border-radius:8px;min-height:35px;padding:0 12px;font-size:10px;font-weight:850}.insights-period button.active{color:#152238;background:#fff}.verification-insight-cards{grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;display:grid}.verification-insight-cards article{border-top:3px solid #8391a8;min-width:0;padding:18px}.verification-insight-cards article.success{border-top-color:#22a56a}.verification-insight-cards article.manual{border-top-color:#3478dc}.verification-insight-cards article.danger{border-top-color:#d75353}.verification-insight-cards span,.verification-insight-cards small{color:#718095;font-size:10px;display:block}.verification-insight-cards span{text-transform:uppercase;letter-spacing:.05em;min-height:26px;font-weight:850}.verification-insight-cards strong{color:#14233a;letter-spacing:-.05em;margin:5px 0;font-size:31px;display:block}.verification-insight-grid{grid-template-columns:.85fr 1.15fr;gap:15px;display:grid}.verification-insight-grid article,.insight-daily{padding:21px}.verification-insight-grid header,.insight-daily header{justify-content:space-between;align-items:flex-start;gap:15px;margin-bottom:18px;display:flex}.verification-insight-grid header p,.verification-insight-grid header h3,.insight-daily header p,.insight-daily header h3{margin:0}.verification-insight-grid header p,.insight-daily header p{color:#f47a20;text-transform:uppercase;letter-spacing:.09em;font-size:9px;font-weight:900}.verification-insight-grid header h3,.insight-daily header h3{color:#17263b;margin-top:4px}.verification-insight-grid header small{color:#7a8797}.insight-performance dl{background:#e3e8ee;border:1px solid #e3e8ee;border-radius:12px;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin:0;display:grid;overflow:hidden}.insight-performance dl div{background:#fff;padding:13px}.insight-performance dt{color:#718095;text-transform:uppercase;font-size:9px;font-weight:800}.insight-performance dd{color:#16253b;margin:5px 0 0;font-size:20px;font-weight:900}.insight-attempts>div{gap:11px;display:grid}.attempt-row{grid-template-columns:24px minmax(100px,1fr) 150px;align-items:center;gap:9px;display:grid}.attempt-row>b{color:#415066;background:#eef2f7;border-radius:8px;place-items:center;width:24px;height:24px;font-size:10px;display:grid}.attempt-row>span{background:#edf0f4;border-radius:999px;height:11px;overflow:hidden}.attempt-row>span>i{border-radius:inherit;background:#c9d4e3;min-width:2px;height:100%;display:block;overflow:hidden}.attempt-row>span em{background:#23a66b;height:100%;display:block}.attempt-row small{color:#657387;font-size:10px}.insight-legend{flex-wrap:wrap;justify-content:flex-end;gap:12px;display:flex}.insight-legend span{color:#657387;font-size:9px}.insight-legend span:before{content:"";background:#d9e0e9;border-radius:2px;width:7px;height:7px;margin-right:5px;display:inline-block}.insight-legend .auto:before{background:#24a66b}.insight-legend .manual:before{background:#3478dc}.daily-bars{border-bottom:1px solid #dfe5ec;grid-template-columns:repeat(14,minmax(18px,1fr));align-items:end;gap:8px;height:175px;padding-top:8px;display:grid}.daily-bars>div{grid-template-rows:17px minmax(0,1fr) 18px;place-items:end center;height:100%;display:grid}.daily-bars small,.daily-bars b{color:#788596;font-size:8px;font-weight:750}.daily-bars>div>span{background:#d9e0e9;border-radius:6px 6px 2px 2px;flex-direction:column-reverse;width:min(28px,72%);min-height:8px;display:flex;position:relative;overflow:hidden}.daily-bars i{flex:none;width:100%;display:block}.daily-bars i.auto{background:#24a66b}.daily-bars i.manual{background:#3478dc}.insights-footnote{color:#788596;margin:0 3px;font-size:10px}.history-search-card{grid-template-columns:minmax(240px,.9fr) minmax(320px,1.1fr);align-items:end;gap:24px;padding:24px;display:grid;position:relative}.history-search-card h2{color:#142234;margin:3px 0 8px;font-size:clamp(24px,3vw,34px)}.history-search-card>div>span{color:#667486;max-width:620px;line-height:1.55;display:block}.history-search-card form label{color:#364658;text-transform:uppercase;letter-spacing:.04em;margin-bottom:7px;font-size:12px;font-weight:800;display:block}.history-search-card form>div{gap:8px;display:flex}.history-search-card input{min-width:0;font:inherit;border:1px solid #ccd6e1;border-radius:10px;flex:1;padding:12px 13px}.history-search-card form button,.history-access-button{color:#fff;cursor:pointer;background:#f57921;border:0;border-radius:10px;padding:11px 15px;font-weight:800}.history-search-card form button:disabled{opacity:.55;cursor:default}.history-access-button{color:#223348;background:#e9eef4;position:absolute;top:20px;right:24px}.history-customer-summary{align-items:center;gap:14px;padding:18px 20px;display:flex}.history-customer-avatar{color:#fff;background:#142234;border-radius:14px;place-items:center;width:46px;height:46px;font-weight:900;display:grid}.history-customer-summary div{flex:1;min-width:0}.history-customer-summary h3,.history-customer-summary p{margin:0}.history-customer-summary p{color:#657486;margin-top:3px}.history-customer-summary small{color:#8793a1;overflow-wrap:anywhere;margin-top:4px;display:block}.history-customer-summary>b{border-radius:999px;padding:7px 10px;font-size:12px}.history-customer-summary>b.verified{color:#167447;background:#e2f6e9}.history-customer-summary>b.pending{color:#a54f13;background:#fff0e5}.history-layout{grid-template-columns:minmax(300px,.8fr) minmax(0,1.4fr);align-items:start;gap:16px;display:grid}.history-records,.history-detail{min-height:500px;overflow:hidden}.history-records>header{border-bottom:1px solid #e4e9ef;padding:18px 19px}.history-records>header p,.history-records>header h3{margin:0}.history-records>header p{color:#778596;text-transform:uppercase;font-size:12px;font-weight:800}.history-record-list{max-height:660px;overflow:auto}.history-record-list>button{width:100%;color:inherit;text-align:left;cursor:pointer;background:#fff;border:0;border-bottom:1px solid #edf0f4;grid-template-columns:auto 1fr auto;align-items:center;gap:11px;padding:13px 15px;display:grid}.history-record-list>button:hover,.history-record-list>button.active{background:#f4f7fa}.history-record-list>button.active{box-shadow:inset 3px 0 #f57921}.history-record-list>button span:nth-child(2){min-width:0}.history-record-list strong,.history-record-list small{display:block}.history-record-list small{color:#738092;white-space:nowrap;text-overflow:ellipsis;margin-top:3px;overflow:hidden}.history-record-list>button>b{color:#6a7786;text-transform:uppercase;font-size:11px}.history-source{color:#35465a;text-align:center;text-transform:uppercase;background:#e9eef4;border-radius:7px;min-width:58px;padding:6px;font-size:9px;font-weight:900}.history-source.attempt{color:#245c9e;background:#e8f1ff}.history-source.history,.history-source.current{color:#1d7148;background:#e4f7eb}.history-source.decision{color:#a45117;background:#fff0e6}.history-record-detail>header{border-bottom:1px solid #e5eaf0;justify-content:space-between;gap:15px;padding:20px;display:flex}.history-record-detail>header p,.history-record-detail>header h3{margin:0}.history-record-detail>header p{color:#7d8996;text-transform:uppercase;font-size:11px;font-weight:900}.history-record-detail>header h3{margin:3px 0}.history-record-detail>header span{color:#788595;font-size:12px}.history-record-detail>header>b{color:#47576a;text-transform:uppercase;background:#eef2f6;border-radius:999px;height:fit-content;padding:6px 9px;font-size:10px}.history-images{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:20px;display:grid}.history-images figure{background:#f1f4f7;border:1px solid #dfe5eb;border-radius:12px;margin:0;overflow:hidden}.history-images img{aspect-ratio:1;object-fit:cover;width:100%;display:block}.history-images figcaption{color:#566577;padding:8px 10px;font-size:11px;font-weight:800}.history-images>p{color:#788596}.history-record-detail dl{background:#e6ebf0;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin:0;padding:0 20px 20px;display:grid}.history-record-detail dl div{background:#fff;min-width:0;padding:11px 12px}.history-record-detail dt{color:#7d8996;text-transform:capitalize;font-size:10px;font-weight:900}.history-record-detail dd{color:#243448;overflow-wrap:anywhere;margin:4px 0 0}@media (width<=820px){.bypass-search,.bypass-workspace{grid-template-columns:1fr}.bypass-identity{grid-row:auto}.bypass-submit{grid-column:auto}.history-search-card,.history-layout{grid-template-columns:1fr}.verification-insight-cards{grid-template-columns:repeat(2,minmax(0,1fr))}.verification-insight-grid{grid-template-columns:1fr}.verification-insights-header{flex-direction:column;align-items:flex-start}.history-access-button{justify-self:start;position:static}.history-records,.history-detail{min-height:auto}}@media (width<=520px){.verification-view-tabs{width:100%;display:flex}.verification-view-tabs button{flex:1;padding-inline:8px}.bypass-header,.bypass-submit{flex-direction:column;align-items:stretch}.bypass-header>b{align-self:flex-start}.bypass-search{padding:17px}.bypass-search>div:last-child{flex-direction:column}.bypass-search button{min-height:43px}.bypass-customer{flex-wrap:wrap;align-items:flex-start}.bypass-customer>b{margin-left:62px}.bypass-identity dl{grid-template-columns:1fr}.bypass-dropzone.has-photo{flex-direction:column;align-items:flex-start}.history-search-card{padding:17px}.history-search-card form>div{flex-direction:column}.history-customer-summary{flex-wrap:wrap;align-items:flex-start}.history-customer-summary>b{margin-left:60px}.history-images,.history-record-detail dl{grid-template-columns:1fr}.verification-sound-warning{flex-direction:column;align-items:stretch}.verification-insight-cards{grid-template-columns:1fr}.insights-period{width:100%}.insights-period button{flex:1}.insight-performance dl{grid-template-columns:1fr}.attempt-row{grid-template-columns:24px minmax(80px,1fr)}.attempt-row small{grid-column:2}.daily-bars{gap:4px;overflow-x:auto}.daily-bars>div{min-width:22px}.customer-reference-list{flex-direction:column}.customer-reference-list>button{width:100%;min-width:0;max-width:none}.call-header{align-items:flex-start;gap:8px}.call-header-actions{justify-content:flex-end;width:100%}}@media (width<=680px){.chat-message .message-actions{opacity:1;padding-bottom:3px;overflow-x:auto}.chat-message .message-actions button{flex:none}.chat-thread-header{gap:7px}.chat-thread-header>div{flex:1}.chat-thread-header>b{margin-left:0}.chat-ai-assist article p{overflow-wrap:anywhere}}.defaulter-workspace{gap:22px}.defaulter-intro{align-items:flex-end}.defaulter-intro h2{max-width:760px}.defaulter-intro>div>p:last-child{max-width:720px}.defaulter-stat-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;display:grid}.defaulter-stat-grid article{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow);border-radius:18px;gap:6px;padding:20px;display:grid}.defaulter-stat-grid span,.defaulter-stat-grid small{color:var(--muted);font-size:12px}.defaulter-stat-grid strong{letter-spacing:-.04em;font-size:30px}.defaulter-empty-state,.defaulter-checker-card{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow);border-radius:20px;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:24px;padding:28px;display:grid}.defaulter-empty-state h3,.defaulter-checker-card h3{margin:5px 0 7px;font-size:22px}.defaulter-empty-state p:last-child,.defaulter-checker-card p:last-child{max-width:680px;color:var(--muted)}.defaulter-checker-card form{min-width:min(520px,46vw)}.defaulter-checker-card label{color:var(--muted);margin-bottom:7px;font-size:12px;font-weight:700;display:block}.defaulter-checker-card form div{gap:8px;display:flex}.defaulter-checker-card input{border:1px solid var(--line);min-width:0;font:inherit;border-radius:12px;flex:1;padding:12px 14px}.defaulter-freshness{color:var(--muted);align-items:center;gap:7px;font-size:11px;display:flex}.defaulter-freshness>span{background:#aeb5c3;border-radius:50%;width:7px;height:7px}.defaulter-freshness>span.live{background:var(--green);box-shadow:0 0 0 4px #0b9b6b1a}.defaulter-freshness strong{color:#374151}.defaulter-snapshot-progress{background:#f5f8ff;border:1px solid #cbd8fb;border-radius:11px;align-items:center;min-height:38px;padding:0 13px;display:flex;position:relative;overflow:hidden}.defaulter-snapshot-progress>span{background:#e2eaff;transition:width .2s;position:absolute;inset:0 auto 0 0}.defaulter-snapshot-progress strong{color:#3156ad;font-size:10px;position:relative}.defaulter-alert{color:#a72231;background:#fff1f3;border:1px solid #ffd0d5;border-radius:12px;margin:0;padding:12px 14px;font-size:12px}.defaulter-filter-panel{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:18px}.defaulter-filter-panel>div{grid-template-columns:repeat(3,minmax(0,1fr));gap:13px;padding:20px;display:grid}.defaulter-filter-panel label,.defaulter-result-actions label{color:#4d576b;gap:7px;font-size:10px;font-weight:850;display:grid}.defaulter-filter-panel input,.defaulter-filter-panel select,.defaulter-result-actions select{border:1px solid var(--line);width:100%;min-height:43px;color:var(--ink);background:#fbfcfe;border-radius:11px;outline:0;padding:0 12px}.defaulter-filter-panel input:focus,.defaulter-filter-panel select:focus,.defaulter-result-actions select:focus,.defaulter-checker-card input:focus{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed1a}.defaulter-filter-panel input[readonly]{cursor:default;color:#556070;background:#f1f5f9;font-weight:800}.defaulter-filter-panel select:disabled{cursor:not-allowed;color:#8b94a5;background:#f4f6f9}.defaulter-filter-panel footer{border-top:1px solid var(--line);background:#fbfcfe;border-radius:0 0 18px 18px;justify-content:flex-end;gap:8px;padding:13px 20px;display:flex}.defaulter-filter-panel footer>span{color:#506070;align-self:center;margin-right:auto;font-size:10px;font-weight:850}.defaulter-breakdown-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.defaulter-breakdown-card{border:1px solid var(--line);min-width:0;box-shadow:var(--shadow);background:#fff;border-radius:18px;padding:20px}.defaulter-breakdown-card>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:13px;display:flex}.defaulter-breakdown-card h3{margin:0;font-size:17px}.defaulter-breakdown-card>header>span{background:var(--blue-soft);color:var(--blue);border-radius:999px;padding:5px 8px;font-size:10px;font-weight:900}.defaulter-group-list{max-height:520px;display:grid;overflow:auto}.defaulter-group-list>div{border-bottom:1px solid #edf0f5;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:14px;padding:12px 0;display:grid}.defaulter-group-list>div:last-child{border-bottom:0;padding-bottom:0}.defaulter-group-list span,.defaulter-group-list strong,.defaulter-group-list small{min-width:0;display:block}.defaulter-group-list strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.defaulter-group-list small,.defaulter-muted{color:var(--muted);margin-top:3px;font-size:9px}.defaulter-group-list b{white-space:nowrap;font-size:12px}.defaulter-group-money{text-align:right;flex:none}.defaulter-group-money small{white-space:nowrap}.defaulter-group-list>div>button{min-height:30px;color:var(--blue);background:#f7f9ff;border:1px solid #d8e1f1;border-radius:8px;padding:0 9px;font-size:9px;font-weight:900}.defaulter-group-list>div>button:hover{background:var(--blue-soft);border-color:#aebff0}.defaulter-results-panel{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:18px;overflow:hidden}.defaulter-results-panel>header{justify-content:space-between;align-items:flex-end;gap:20px;padding:20px;display:flex}.defaulter-results-panel h3{margin:0;font-size:19px}.defaulter-results-panel header p:last-child{color:var(--muted);margin:5px 0 0;font-size:11px}.defaulter-result-actions{align-items:flex-end;gap:8px;display:flex}.defaulter-result-actions label{min-width:200px}.defaulter-table-wrap{border-top:1px solid var(--line);overflow:auto}.defaulter-table{border-collapse:collapse;width:100%;min-width:1100px;font-size:11px}.defaulter-table th{color:#697386;text-align:left;text-transform:uppercase;letter-spacing:.04em;background:#f7f9fc;padding:10px 13px;font-size:9px}.defaulter-column-heading{justify-content:space-between;align-items:center;gap:5px;display:flex}.defaulter-column-sort,.defaulter-column-filter{color:inherit;font:inherit;text-transform:inherit;letter-spacing:inherit;background:0 0;border:0;font-weight:900}.defaulter-column-sort{text-align:left;align-items:center;gap:5px;min-height:30px;padding:0;display:inline-flex}.defaulter-column-sort:hover,.defaulter-column-sort:focus-visible,.defaulter-column-filter:hover,.defaulter-column-filter:focus-visible{color:var(--blue)}.defaulter-column-sort:disabled{cursor:wait;opacity:.55}.defaulter-column-filter{border:1px solid #0000;border-radius:7px;place-items:center;width:25px;height:25px;font-size:14px;display:grid}.defaulter-column-filter:hover,.defaulter-column-filter:focus-visible{background:#fff;border-color:#d8e1f1;outline:0}.defaulter-table td{vertical-align:top;border-top:1px solid #edf0f5;padding:13px}.defaulter-table td strong,.defaulter-table td small{display:block}.defaulter-table td strong{font-size:11px}.defaulter-table td small{max-width:300px;color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:9px;overflow:hidden}.defaulter-buy-id-menu{width:max-content;margin-top:5px;position:relative}.defaulter-buy-id-menu>summary{color:var(--blue);cursor:pointer;background:#f5f8ff;border:1px solid #d8e1f1;border-radius:7px;align-items:center;gap:5px;padding:4px 7px;font-size:9px;font-weight:900;list-style:none;display:inline-flex}.defaulter-buy-id-menu>summary::-webkit-details-marker{display:none}.defaulter-buy-id-menu>div{z-index:30;border:1px solid var(--line);background:#fff;border-radius:9px;min-width:165px;padding:4px;display:grid;position:absolute;top:calc(100% + 4px);left:0;overflow:hidden;box-shadow:0 12px 28px #0f172a29}.defaulter-buy-id-menu button{color:var(--ink);text-align:left;background:0 0;border:0;border-radius:6px;padding:8px;font-size:9px;font-weight:800}.defaulter-buy-id-menu button:hover{color:var(--blue);background:var(--blue-soft)}.defaulter-status{color:#315ec5;background:#eef3ff;border-radius:999px;padding:5px 8px;font-size:8px;font-weight:900;display:inline-block}.defaulter-pagination{border-top:1px solid var(--line);color:var(--muted);justify-content:space-between;align-items:center;gap:12px;padding:13px 20px;font-size:10px;display:flex}.defaulter-pagination>div{align-items:center;gap:8px;display:flex}.defaulter-pagination button{border:1px solid var(--line);min-height:35px;color:var(--navy);background:#fff;border-radius:9px;padding:0 11px;font-size:10px;font-weight:800}.defaulter-pagination button:disabled{cursor:default;opacity:.45}.defaulter-no-results{border-top:1px solid var(--line);color:var(--muted);justify-items:center;gap:5px;padding:48px 20px;font-size:11px;display:grid}.defaulter-no-results strong{color:var(--ink);font-size:14px}.defaulter-checker-card{align-items:center}.defaulter-checker-results{border:1px solid var(--line);border-radius:14px;grid-column:1/-1;min-width:0;overflow:hidden}@media (width<=1100px){.defaulter-filter-panel>div,.defaulter-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.defaulter-results-panel>header{flex-direction:column;align-items:stretch}.defaulter-result-actions{flex-wrap:wrap}}@media (width<=900px){.defaulter-stat-grid,.defaulter-breakdown-grid{grid-template-columns:repeat(2,1fr)}.defaulter-empty-state,.defaulter-checker-card{grid-template-columns:1fr;align-items:stretch}.defaulter-checker-card form{min-width:0}.defaulter-checker-results{grid-column:auto}}@media (width<=560px){.defaulter-stat-grid,.defaulter-breakdown-grid{grid-template-columns:1fr}.defaulter-intro{align-items:stretch}.defaulter-filter-panel footer{flex-direction:column;align-items:stretch}.defaulter-filter-panel footer>span{margin-right:0}.defaulter-checker-card form div{flex-direction:column;align-items:stretch}}.checkbox-multi-select{color:#4d576b;gap:7px;min-width:0;font-size:10px;font-weight:850;display:grid;position:relative}.checkbox-multi-select-label{display:block}.checkbox-multi-select details{min-width:0;position:relative}.checkbox-multi-select summary{border:1px solid var(--line);width:100%;min-height:43px;color:var(--ink);cursor:pointer;background:#fbfcfe;border-radius:11px;justify-content:space-between;align-items:center;gap:8px;padding:0 12px;font-size:11px;font-weight:650;list-style:none;display:flex}.checkbox-multi-select summary::-webkit-details-marker{display:none}.checkbox-multi-select summary:focus-visible{border-color:var(--blue);outline:0;box-shadow:0 0 0 4px #2f66ed1a}.checkbox-multi-select details[open] summary{border-color:var(--blue)}.checkbox-multi-select-menu{z-index:40;border:1px solid var(--line);background:#fff;border-radius:12px;width:max(100%,260px);max-width:min(360px,84vw);position:absolute;top:calc(100% + 6px);left:0;overflow:hidden;box-shadow:0 16px 36px #0f172a29}.checkbox-multi-select-menu>header{border-bottom:1px solid var(--line);background:#f8fafc;justify-content:space-between;gap:8px;padding:8px 10px;display:flex}.checkbox-multi-select-menu>header>span{align-items:center;gap:12px;display:flex}.checkbox-multi-select-menu>header button{color:var(--blue);background:0 0;border:0;font-size:10px;font-weight:850}.checkbox-multi-select-menu>header button:disabled{color:#a0a8b7}.checkbox-multi-select-menu>header .checkbox-multi-select-close{color:#45516a;background:#fff;border:1px solid #d8e1f1;border-radius:7px;align-items:center;gap:5px;padding:4px 7px;display:inline-flex}.checkbox-multi-select-menu>header .checkbox-multi-select-close:hover{color:#fff;border-color:var(--blue);background:var(--blue)}.checkbox-multi-select-close b{font-size:14px;line-height:1}.checkbox-multi-select-search{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:7px;padding:8px 10px;display:flex}.checkbox-multi-select-search>span{color:var(--muted);flex:none;font-size:14px}.checkbox-multi-select-search input{border:1px solid var(--line);width:auto;min-width:0;min-height:34px;color:var(--ink);font:inherit;background:#f8fafc;border-radius:8px;outline:0;flex:1;padding:0 9px;font-size:11px}.checkbox-multi-select-search input::-webkit-search-cancel-button{display:none}.checkbox-multi-select-search input:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2f66ed1a}.checkbox-multi-select-search button{width:24px;height:24px;color:var(--muted);background:0 0;border:0;border-radius:6px;flex:none;padding:0;font-size:15px}.checkbox-multi-select-search button:hover{color:var(--ink);background:#f1f4f8}.checkbox-multi-select-options{max-height:280px;padding:6px;overflow:auto}.checkbox-multi-select-options>.checkbox-multi-select-option{cursor:pointer;color:var(--ink);border-radius:8px;flex-direction:row;align-items:flex-start;gap:9px;padding:8px;font-size:11px;font-weight:650;display:flex}.checkbox-multi-select-options>label:hover{background:#f3f6fb}.checkbox-multi-select-options>.checkbox-multi-select-option>input{width:15px;min-width:15px;height:15px;min-height:15px;box-shadow:none;appearance:auto;accent-color:var(--blue);background:0 0;border:0;outline:0;flex:0 0 15px;margin:1px 0 0;padding:0}.checkbox-multi-select-options>.checkbox-multi-select-option>span{flex:auto}.checkbox-multi-select-options span,.checkbox-multi-select-options strong,.checkbox-multi-select-options small{min-width:0;display:block}.checkbox-multi-select-options strong{overflow-wrap:anywhere}.checkbox-multi-select-options small{color:var(--muted);margin-top:2px;font-size:9px}.checkbox-multi-select-options p{color:var(--muted);text-align:center;margin:0;padding:14px;font-size:10px}.checkbox-multi-select.disabled summary{cursor:not-allowed;color:#8b94a5;pointer-events:none;background:#f4f6f9}.procurement-workspace{max-width:1640px}.procurement-hero{color:#fff;background:radial-gradient(circle at 82% 8%, #3670ff8c, transparent 31%), radial-gradient(circle at 100% 100%, #ff7a1633, transparent 27%), var(--navy);border-radius:22px;grid-template-columns:minmax(0,1fr) 225px;align-items:end;gap:32px;min-height:215px;margin-bottom:13px;padding:30px;display:grid;overflow:hidden;box-shadow:0 18px 44px #08194129}.procurement-hero p{color:#9db7f5;letter-spacing:.05em;text-transform:uppercase;margin:0 0 12px;font-size:8px;font-weight:900}.procurement-hero h2{letter-spacing:-.055em;max-width:840px;margin:0;font-size:clamp(28px,3.4vw,49px);line-height:.98}.procurement-hero>div>span{color:#ffffff9e;max-width:690px;margin-top:16px;font-size:10px;line-height:1.6;display:block}.procurement-cost-note{background:#fff1;border:1px solid #ffffff1c;border-radius:18px;align-content:center;align-self:stretch;gap:5px;padding:22px;display:grid}.procurement-cost-note span{color:#a9bce9;text-transform:uppercase;letter-spacing:.08em;font-size:8px;font-weight:900}.procurement-cost-note strong{letter-spacing:-.055em;font-size:34px}.procurement-cost-note small{color:#ffffff8c;font-size:8px}.procurement-filters{border:1px solid var(--line);background:#fff;border-radius:18px;grid-template-columns:minmax(220px,1.5fr) repeat(4,minmax(135px,1fr));gap:10px;padding:18px;display:grid;box-shadow:0 8px 28px #1c294709}.procurement-filters label{color:#4d576b;gap:6px;min-width:0;font-size:9px;font-weight:850;display:grid}.procurement-filters label>span{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.procurement-filters input,.procurement-filters select{border:1px solid var(--line);width:100%;min-width:0;height:42px;color:var(--ink);background:#fbfcfe;border-radius:10px;outline:0;padding:0 11px;font-size:10px}.procurement-filters input:focus,.procurement-filters select:focus{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed1a}.procurement-search{grid-row:span 2;align-content:start}.procurement-search input{min-height:94px;padding:11px}.procurement-filter-actions{justify-content:flex-end;align-items:end;gap:7px;display:flex}.procurement-filter-actions button{border:1px solid var(--line);min-height:42px;color:var(--navy);background:#fff;border-radius:10px;flex:1;padding:0 10px;font-size:9px;font-weight:900}.procurement-filter-actions button.primary{border-color:var(--navy);color:#fff;background:var(--navy)}.procurement-filter-actions button:disabled{cursor:not-allowed;opacity:.5}.procurement-freshness{color:var(--muted);justify-content:space-between;gap:15px;padding:10px 3px 13px;font-size:8px;display:flex}.procurement-freshness span{color:var(--green);font-weight:900}.procurement-freshness b{color:#59657a}.procurement-two-column{grid-template-columns:minmax(0,1.12fr) minmax(320px,.88fr);gap:13px;display:grid}.procurement-two-column .panel{margin-bottom:13px}.procurement-location-list,.procurement-vendor-list{display:grid}.procurement-location-list>button,.procurement-vendor-list>div{min-height:59px;color:inherit;text-align:left;background:0 0;border:0;border-top:1px solid #edf0f5;justify-content:space-between;align-items:center;gap:16px;padding:10px 0;display:flex}.procurement-location-list>button:first-child,.procurement-vendor-list>div:first-child{border-top:0}.procurement-location-list>button:hover{color:var(--blue)}.procurement-location-list span,.procurement-vendor-list span{gap:4px;min-width:0;display:grid}.procurement-location-list strong,.procurement-vendor-list strong{text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.procurement-location-list small,.procurement-vendor-list small{color:var(--muted);font-size:8px}.procurement-location-list b,.procurement-vendor-list b{white-space:nowrap;font-size:11px}.procurement-vendor-list>div>span:last-child{text-align:right}.procurement-table-scroll{border-top:1px solid var(--line);max-width:100%;margin:0 -21px -21px;overflow:auto}.procurement-table{border-collapse:collapse;width:100%;min-width:1240px}.procurement-table th{z-index:2;color:#697386;letter-spacing:.035em;text-align:left;text-transform:uppercase;white-space:nowrap;background:#f7f9fc;padding:11px 12px;font-size:8px;font-weight:900;position:sticky;top:0}.procurement-table td{color:#39445a;vertical-align:middle;border-top:1px solid #edf0f5;padding:13px 12px;font-size:9px}.procurement-table tr.overdue td{background:#fffafb}.procurement-table td>strong{color:var(--ink)}.procurement-product{grid-template-columns:42px minmax(0,1fr);align-items:center;gap:11px;min-width:300px;display:grid}.procurement-product>img,.procurement-product>i{object-fit:cover;border-radius:11px;width:42px;height:42px}.procurement-product>i{color:var(--blue);background:var(--blue-soft);place-items:center;font-size:10px;font-style:normal;font-weight:900;display:grid}.procurement-product>span{gap:3px;min-width:0;display:grid}.procurement-product strong{text-overflow:ellipsis;max-width:330px;color:var(--ink);white-space:nowrap;font-size:10px;overflow:hidden}.procurement-product small,.procurement-product em{text-overflow:ellipsis;max-width:330px;color:var(--muted);white-space:nowrap;font-size:8px;font-style:normal;overflow:hidden}.procurement-product em{color:#73809a}.procurement-location-pill{color:#315ec5;white-space:nowrap;background:#eef3ff;border-radius:7px;padding:5px 7px;font-size:7px;display:inline-flex}.procurement-due{color:#426252;white-space:nowrap;background:#e7f8f2;border-radius:999px;padding:5px 7px;font-size:8px;display:inline-flex}.procurement-due.soon{color:#8a5b0d;background:#fff3dc}.procurement-due.late{color:var(--red);background:#ffedef}.procurement-empty{height:120px;color:var(--muted);text-align:center}.procurement-orders{min-width:1120px}.procurement-orders td strong,.procurement-orders td small{display:block}.procurement-orders td small{max-width:260px;color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:8px;overflow:hidden}.procurement-orders code{color:var(--blue);background:var(--blue-soft);border-radius:6px;padding:4px 6px;font-size:8px;font-weight:900}@media (width<=1280px){.procurement-filters{grid-template-columns:repeat(4,minmax(140px,1fr))}.procurement-search{grid-area:auto/span 2}.procurement-search input{min-height:42px}.procurement-filter-actions{grid-column:span 2}}@media (width<=900px){.procurement-hero{grid-template-columns:1fr;align-items:start}.procurement-cost-note{min-height:105px}.procurement-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.procurement-two-column{grid-template-columns:1fr}}@media (width<=560px){.procurement-hero{padding:23px}.procurement-filters{grid-template-columns:1fr}.procurement-search,.procurement-filter-actions{grid-column:auto}.procurement-freshness{flex-direction:column;align-items:flex-start}}.procurement-compact-intro{color:#fff;background:linear-gradient(125deg,#092458,#163b86);border-radius:16px;justify-content:space-between;align-items:center;gap:24px;min-height:86px;margin-bottom:10px;padding:16px 20px;display:flex;box-shadow:0 10px 28px #0819411c}.procurement-compact-intro>div:first-child{min-width:0}.procurement-compact-intro p{color:#a9bff1;letter-spacing:.07em;text-transform:uppercase;margin:0 0 4px;font-size:7px;font-weight:900}.procurement-compact-intro h2{letter-spacing:-.035em;margin:0;font-size:clamp(18px,2.1vw,27px);line-height:1.05}.procurement-compact-intro>div:first-child>span{color:#ffffff9e;margin-top:6px;font-size:8px;display:block}.procurement-compact-meta{border-left:1px solid #ffffff24;flex:none;align-items:center;gap:14px;padding-left:18px;display:flex}.procurement-compact-meta>span:not(.procurement-status-dot){gap:3px;min-width:112px;display:grid}.procurement-compact-meta small{color:#ffffff80;font-size:7px}.procurement-compact-meta strong{color:#fff;white-space:nowrap;font-size:8px}.procurement-manual-refresh{color:#12336f;white-space:nowrap;background:#fff;border:1px solid #ffffff47;border-radius:9px;min-height:34px;padding:0 12px;font-size:8px;font-weight:900}.procurement-manual-refresh:disabled{cursor:not-allowed;opacity:.55}.procurement-vendor-hero{align-items:center}.procurement-vendor-hero h2{max-width:930px}.procurement-status-strip{border:1px solid var(--line);background:var(--line);border-radius:16px;grid-template-columns:1.05fr repeat(4,minmax(155px,1fr));gap:1px;margin-bottom:13px;display:grid;overflow:hidden;box-shadow:0 8px 28px #1c294709}.procurement-status-strip>div{background:#fff;align-items:center;gap:10px;min-width:0;min-height:67px;padding:13px 16px;display:flex}.procurement-status-strip>div:not(:first-child){align-content:center;gap:5px;display:grid}.procurement-status-strip small{color:var(--muted);font-size:8px;font-weight:750}.procurement-status-strip strong{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.procurement-status-dot{background:#8a95a7;border:3px solid #dce4f2;border-radius:999px;flex:none;width:10px;height:10px;box-shadow:0 0 0 4px #f3f5f8}.procurement-status-dot.fresh{background:#20a66a;border-color:#bdebd9;box-shadow:0 0 0 4px #eefaf5}.procurement-status-dot.stale{background:#e54c58;border-color:#ffd7d9;box-shadow:0 0 0 4px #fff4f5}.procurement-status-dot.pending{background:#de9228;border-color:#ffe3b0;box-shadow:0 0 0 4px #fff8ea}.procurement-status-strip>div:first-child>span:last-child{gap:4px;min-width:0;display:grid}.procurement-load-card{background:linear-gradient(135deg,#f7f9ff,#fff 60%);border:1px solid #cdd9f6;border-radius:18px;margin-bottom:13px;padding:22px;box-shadow:0 10px 34px #234ba00f}.procurement-load-copy{align-items:center;gap:12px;margin-bottom:17px;display:flex}.procurement-load-copy>span{color:#fff;background:var(--blue);border-radius:10px;flex:none;place-items:center;width:31px;height:31px;font-size:12px;font-weight:950;display:grid}.procurement-load-copy>div{gap:4px;display:grid}.procurement-load-copy strong{color:var(--navy);font-size:12px}.procurement-load-copy small{color:var(--muted);font-size:9px}.procurement-load-copy>button{border:1px solid var(--line);min-height:34px;color:var(--navy);white-space:nowrap;background:#fff;border-radius:9px;margin-left:auto;padding:0 11px;font-size:8px;font-weight:900}.procurement-load-card.collapsed{padding-top:13px;padding-bottom:13px}.procurement-load-card.collapsed .procurement-load-copy{margin-bottom:0}.procurement-selection-summary{flex:auto;min-width:0}.procurement-selection-summary strong,.procurement-selection-summary small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.procurement-load-card.collapsed .procurement-load-copy{min-height:34px}.procurement-load-card.collapsed .procurement-selection-summary{gap:2px}.procurement-cache-note{color:#246746;background:#f0faf5;border:1px solid #caeadc;border-radius:10px;margin:-3px 0 14px;padding:9px 11px;font-size:8px;font-weight:750}.procurement-cache-note.stale{color:#7b5620;background:#fff9ec;border-color:#f1d59f}.procurement-load-controls{grid-template-columns:repeat(4,minmax(175px,1fr));align-items:end;gap:10px;display:grid}.procurement-load-controls>label,.procurement-local-filters>label{color:#4d576b;gap:6px;min-width:0;font-size:9px;font-weight:850;display:grid}.procurement-load-controls select,.procurement-local-filters select,.procurement-local-filters input{border:1px solid var(--line);width:100%;min-width:0;height:43px;color:var(--ink);font:inherit;background:#fff;border-radius:10px;outline:0;padding:0 11px;font-size:10px}.procurement-load-controls select:focus,.procurement-local-filters select:focus,.procurement-local-filters input:focus{border-color:var(--blue);box-shadow:0 0 0 4px #2f66ed1a}.procurement-load-button{color:#fff;background:var(--navy);border:0;border-radius:10px;min-height:43px;font-size:9px;font-weight:900}.procurement-load-button:disabled{cursor:not-allowed;opacity:.45}.procurement-zero-load{min-height:74px;color:var(--muted);background:#ffffff9e;border:1px dashed #cdd5e2;border-radius:13px;justify-content:center;align-items:center;gap:12px;margin-top:17px;display:flex}.procurement-zero-load>span{letter-spacing:-.05em;font-size:28px;font-weight:900}.procurement-zero-load p{gap:3px;margin:0;display:grid}.procurement-zero-load strong{color:#546075;font-size:9px}.procurement-zero-load small{font-size:8px}.procurement-zero-load>button{border:1px solid var(--navy);color:#fff;background:var(--navy);border-radius:9px;min-height:35px;margin-left:8px;padding:0 12px;font-size:8px;font-weight:900}.procurement-zero-load>button:disabled{cursor:wait;opacity:.55}.procurement-loaded-toolbar{border:1px solid var(--line);background:#fff;border-radius:16px;justify-content:space-between;align-items:center;gap:18px;min-height:76px;margin-bottom:13px;padding:16px 18px;display:flex}.procurement-loaded-toolbar>div:first-child{gap:3px;min-width:0;display:grid}.procurement-loaded-toolbar>div:first-child span{color:var(--blue);letter-spacing:.06em;text-transform:uppercase;font-size:7px;font-weight:900}.procurement-loaded-toolbar>div:first-child strong{color:var(--navy);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.procurement-loaded-toolbar>div:first-child small{color:var(--muted);font-size:8px}.procurement-toolbar-actions{flex-wrap:wrap;justify-content:flex-end;gap:7px;display:flex}.procurement-toolbar-actions button,.procurement-local-filters>button{border:1px solid var(--line);min-height:37px;color:var(--navy);background:#fff;border-radius:9px;padding:0 12px;font-size:8px;font-weight:900}.procurement-toolbar-actions button.primary{border-color:var(--navy);color:#fff;background:var(--navy)}.procurement-toolbar-actions button:disabled{cursor:not-allowed;opacity:.45}.procurement-local-filters{border:1px solid var(--line);background:#fff;border-radius:16px;grid-template-columns:minmax(260px,1.6fr) repeat(3,minmax(150px,1fr)) auto 115px;align-items:end;gap:10px;margin:13px 0;padding:16px;display:grid}.procurement-local-filters .checkbox-multi-select{align-self:end}.procurement-local-filters .procurement-search{grid-row:auto}.procurement-local-filters .procurement-search input{min-height:43px;padding:0 11px}.procurement-compact-sale-filter{color:#4d576b;gap:6px;font-size:9px;font-weight:850;display:grid}.procurement-compact-sale-filter>div{border:1px solid var(--line);background:#f7f9fc;border-radius:10px;align-items:center;gap:3px;min-height:43px;padding:4px;display:inline-flex}.procurement-compact-sale-filter button{color:#647086;background:0 0;border:0;border-radius:7px;min-height:33px;padding:0 9px;font-size:8px;font-weight:900}.procurement-compact-sale-filter button.active{color:#fff;background:var(--navy);box-shadow:0 3px 9px #09245829}.procurement-exact-table-panel{padding-bottom:0;overflow:visible}.procurement-table-heading{justify-content:space-between;align-items:center;gap:20px;min-height:54px;margin-bottom:16px;display:flex}.procurement-table-heading-copy{gap:2px;min-width:190px;display:grid}.procurement-table-heading-copy p,.procurement-table-heading-copy h3{margin:0}.procurement-table-heading-copy p{color:var(--blue);font-size:8px;font-weight:900}.procurement-table-heading-copy h3{color:var(--ink);letter-spacing:-.03em;font-size:16px}.procurement-table-heading-copy>span{color:var(--muted);font-size:8px}.procurement-table-heading-actions{justify-content:flex-end;align-items:flex-end;gap:8px;display:flex}.procurement-table-heading-actions .checkbox-multi-select{text-align:left;width:190px}.procurement-table-heading-actions .checkbox-multi-select summary{min-height:37px}.procurement-direct-export-actions{align-items:center;gap:7px;display:flex}.procurement-direct-export-actions button,.procurement-compact-export{border:1px solid var(--line);min-height:37px;color:var(--navy);white-space:nowrap;background:#fff;border-radius:9px;padding:0 12px;font-size:8px;font-weight:900}.procurement-direct-export-actions button.sheets{color:#fff;background:#178648;border-color:#178648}.procurement-direct-export-actions button:disabled,.procurement-compact-export:disabled{cursor:not-allowed;opacity:.45}.procurement-compact-export{border-color:var(--navy);color:#fff;background:var(--navy);display:none}.procurement-report-table-wrap{margin-bottom:0}.procurement-report-table{min-width:3920px}.procurement-report-table th{color:#fff;text-transform:none;background:#2476e8;height:54px;padding:10px 11px;font-size:9px;top:0}.procurement-report-table td{white-space:nowrap;padding:11px;font-size:9px}.procurement-report-table tbody tr:nth-child(2n) td{background:#fbfcff}.procurement-report-table tbody tr:hover td{background:#f2f6ff}.procurement-report-table .number-cell{text-align:right;font-variant-numeric:tabular-nums}.procurement-column-product-id,.procurement-id-cell{width:145px}.procurement-column-open-product,.procurement-open-product-cell{width:52px;min-width:52px;max-width:52px;position:sticky;left:0;text-align:center!important;padding-left:8px!important;padding-right:8px!important}.procurement-column-open-product{z-index:6;box-shadow:1px 0 #ffffff47,8px 0 16px #11234b14}.procurement-column-image,.procurement-image-column{width:72px}.procurement-column-product-name,.procurement-name-cell{width:270px}.procurement-column-colours,.procurement-colors-cell{width:230px;white-space:normal!important}.procurement-table-image,.procurement-image-fallback{object-fit:cover;border-radius:10px;place-items:center;width:38px;height:38px;display:grid}.procurement-image-fallback{color:var(--blue);background:var(--blue-soft);font-size:9px;font-weight:900}.procurement-id-cell{text-overflow:ellipsis;max-width:145px;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;overflow:hidden;color:#315ec5!important}.procurement-open-product-cell{z-index:3;background:#fff;box-shadow:1px 0 #e8edf5,8px 0 16px #11234b0b}.procurement-report-table tbody tr:nth-child(2n) .procurement-open-product-cell{background:#fbfcff}.procurement-report-table tbody tr:hover .procurement-open-product-cell{background:#f2f6ff}.procurement-open-product-cell>a{color:#315ec5;background:#f4f7ff;border:1px solid #cdd9f2;border-radius:8px;place-items:center;width:28px;height:28px;font-size:13px;font-weight:950;text-decoration:none;display:inline-grid}.procurement-open-product-cell>a:hover,.procurement-open-product-cell>a:focus-visible{color:#fff;background:#315ec5;border-color:#315ec5;outline:0}.procurement-copy-toast{z-index:180;color:#08724f;background:#edfaf5;border:1px solid #a8dbc7;border-radius:10px;padding:10px 14px;font-size:9px;font-weight:900;position:fixed;bottom:24px;right:24px;box-shadow:0 12px 30px #184f3b29}.procurement-name-cell{white-space:normal!important}.procurement-name-cell strong,.procurement-name-cell small{max-width:250px;display:block}.procurement-name-cell strong{color:var(--ink);font-size:9px;line-height:1.35}.procurement-name-cell small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:7px;overflow:hidden}.procurement-needed-cell{font-weight:950;color:var(--blue)!important;background:#f1f5ff!important;font-size:11px!important}.procurement-colors-cell{color:#354156;line-height:1.45}.procurement-sale-pill{border-radius:999px;padding:5px 8px;font-size:7px;font-weight:900;display:inline-flex}.procurement-sale-pill.active{color:#17734d;background:#e9f8f1}.procurement-sale-pill.inactive{color:#9a3640;background:#fff0f1}.procurement-export-note{color:#586579;background:#f5f7fb;border-radius:11px;align-items:center;gap:10px;margin:11px 2px 0;padding:12px 14px;font-size:8px;display:flex}.procurement-export-note strong{color:var(--navy)}.procurement-export-backdrop{z-index:120;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0716337a;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.procurement-export-dialog{text-align:center;background:#fff;border:1px solid #d8dfeb;border-radius:20px;gap:10px;width:min(420px,100%);padding:28px;display:grid;position:relative;box-shadow:0 24px 80px #0716333d}.procurement-export-dialog h3{color:var(--navy);letter-spacing:-.02em;margin:2px 0 0;font-size:18px}.procurement-export-dialog p{color:var(--muted);margin:0 0 7px;font-size:10px;line-height:1.55}.procurement-export-dialog>button:not(.procurement-export-close){border:1px solid var(--line);min-height:43px;color:var(--navy);background:#fff;border-radius:10px;font-size:9px;font-weight:900}.procurement-export-dialog>button.primary{color:#fff;background:#178648;border-color:#178648}.procurement-export-dialog>button.text{min-height:30px;color:var(--muted);background:0 0;border-color:#0000}.procurement-export-dialog>button:disabled{cursor:wait;opacity:.55}.procurement-export-close{color:#667287;background:#f3f5f8;border:0;border-radius:9px;width:32px;height:32px;font-size:19px;position:absolute;top:12px;right:12px}.procurement-export-icon{color:#fff;background:#178648;border-radius:13px;justify-self:center;place-items:center;width:48px;height:48px;font-size:18px;font-weight:950;display:grid;box-shadow:0 8px 20px #17864838}.procurement-pagination{border-top:1px solid var(--line);background:#fff;justify-content:center;align-items:center;gap:14px;min-height:56px;padding:10px 16px;display:flex}.procurement-pagination span{color:var(--muted);font-size:9px}.procurement-pagination strong{color:var(--navy)}.procurement-pagination button{border:1px solid var(--line);min-height:34px;color:var(--navy);background:#fff;border-radius:9px;padding:0 12px;font-size:8px;font-weight:900}.procurement-pagination button:disabled{cursor:not-allowed;opacity:.42}@media (width<=1200px){.procurement-status-strip{grid-template-columns:repeat(3,minmax(0,1fr))}.procurement-load-controls{grid-template-columns:repeat(2,minmax(0,1fr))}.procurement-local-filters{grid-template-columns:repeat(3,minmax(0,1fr))}.procurement-local-filters .procurement-search{grid-column:span 2}.procurement-direct-export-actions{display:none}.procurement-compact-export{align-items:center;display:inline-flex}}@media (width<=760px){.procurement-status-strip{grid-template-columns:1fr 1fr}.procurement-status-strip>div:last-child{grid-column:span 2}.procurement-load-controls,.procurement-local-filters{grid-template-columns:1fr}.procurement-local-filters .procurement-search{grid-column:auto}.procurement-loaded-toolbar{flex-direction:column;align-items:flex-start}.procurement-toolbar-actions{justify-content:flex-start}.procurement-compact-intro{flex-direction:column;align-items:flex-start;gap:12px}.procurement-compact-meta{border-top:1px solid #ffffff24;border-left:0;flex-wrap:wrap;width:100%;padding:10px 0 0}.procurement-table-heading{flex-direction:column;align-items:stretch!important}.procurement-table-heading-actions{justify-content:flex-start;width:100%}.procurement-table-heading-actions .checkbox-multi-select{width:min(240px,100%)}}@media (width<=520px){.procurement-status-strip{grid-template-columns:1fr}.procurement-status-strip>div:last-child{grid-column:auto}.procurement-load-card{padding:17px}.procurement-toolbar-actions{width:100%;display:grid}.procurement-table-heading-actions{grid-template-columns:minmax(0,1fr) auto;display:grid}.procurement-table-heading-actions .checkbox-multi-select{width:100%}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}